Voice Director Installation and Administration

Installation and Administration of Voice Director Spoken Name Addressing and Name Dialing

The software components of the Voice Director include software installed on the Intuity AUDIX system and software installed on one or more Voice Director servers.

Topics include:

• Preinstallation Requirements for the Intuity AUDIX System
• Preinstallation Requirements for Windows Workstation
• Administering Voice Director on an Intuity AUDIX System
• Installing Voice Director on the Voice Director Server
• Verifying the Status of Voice Director
• Installing the Voice Director Pronunciation Editor on a Networked Windows Workstation
• Removing Voice Director Software from the Voice Director Server

Preinstallation Requirements for the Intuity AUDIX System

The Voice Director is available on all Intuity AUDIX Release 5 systems. Therefore, there are no preinstallation requirements. However, the network connectivity between the Intuity AUDIX host and the Voice Director server should be confirmed before enabling and activating the software. Once all network connections are established, the Intuity AUDIX periodically sends a ping to the Voice Director server. The Voice Director server returns a ping to the Intuity AUDIX host. See Verifying Connectivity for information on pinging the Voice Director server.
 

Note: Names in the Intuity AUDIX subscriber database should be checked to verify all characters are alphabetic characters. Numeric or special characters are not transferable to the pronunciation database. In addition, all names must be in the format of last name, first name. When the pronunciation database is created, the recorded names need to be verified, as well. See the Voice Director Pronunciation Editor for information on verifying names on the Voice Director server.

Preinstallation Requirements for Windows Workstation

Before installing the Voice Director on the Windows workstation, you should verify the following requirements:

• The Windows workstation environment is running on Service Pack 4 or later.
• The Windows workstation Resource Kit is Version 4.
• The network setup consists of one static IP address for each Voice Director server and one static IP address for a TSC remote login.

In addition to verifying these minimum requirements, you must configure your TCP/IP connections and set the correct date and time.
 

Note: For additional information on the Windows workstation, see the documentation provided with the computer.

Adding TCP/IP to Protocols

To establish a TCP/IP network, you must add the network to the network protocols.

To add a TCP/IP network to the network protocols:

1. Click Start.
2. Point to Settings.
3. Select Control Panel.
4. Double-click Network.
5. Select the Protocols tab.
6. Do one of the following:
• If TCP/IP Protocol is displayed in the list of Protocol tab, click OK.
• If TCP/IP is not displayed under Protocol tab, click Add.
7. Scroll through the list of protocols and select TCP/IP Protocol.
8. Click OK.
    
   

   Note: Contact your network administrator for the settings specific to your TCP/IP configuration.

Adding Simple TCP/IP Services to Services

Once the TCP/IP network is added to the network protocol, you need to add Simple TCP/IP Services to the Services.

To add Simple TCP/IP Services to the Services:

1. Click Start.
2. Point to Settings.
3. Select Control Panel.
4. Double-click Network.
5. Select the Services tab.
• If Simple TCP/IP Services is displayed in the list of Network Services, click OK.
• If Simple TCP/IP Services is not displayed under Network Services, click Add.
6. Scroll through the list of network services and select Simple TCP/IP Services.
7. Click OK.

Setting the Correct Date and Time

Setting the correct date and time is an important step in administering Voice Director. Collected speech file names use the current time as part of the file name.

To set the date and time:

1. Click Start.
2. Point to Settings.
3. Select Control Panel.
4. Double-click Date/Time.
5. Set the Date & Time options.
6. Click OK.

Administering Voice Director on an Intuity AUDIX System

Although the Voice Director is installed on all Intuity AUDIX systems, the feature is not available until it is properly administered. Voice Director can be administered for a non-networked environment or a networked environment. The following procedures provide the steps necessary to complete the installation and administration of Voice Director on an Intuity AUDIX system.

Non-Networked Environment

A non-networked environment consists of one Voice Director server and one Intuity AUDIX host machine.

Adding the Mailbox Manager and the Name Dialing Mailbox Manager

To accommodate Intuity Messaging Application Program Interface (IMAPI) logins, two subscribers need to be added to the Intuity AUDIX system. These subscribers are the Mailbox Manager and the Name Dialing Mailbox Manager.

 

It is recommended that the following procedures be performed during off-peak hours.

Adding the Mailbox Manager

You must be logged in as sa or vm to add new subscribers.

To add the Mailbox Manager:

1. Start at the Avaya Intuity Main Menu and select:

AUDIX Administration

2. Enter add subscriber at the enter command: prompt.

The system displays the Intuity AUDIX Subscriber Screen.

3. Enter AVD - local in the Name: field.
4. Use the TAB key to move to the Extension: field. Enter an extension within the range of extensions defined for the Intuity AUDIX. For more information on defining extension ranges, see Defining System Limits.


 


Note: The extension used for Voice Director - local must be a number that is in the range of extensions that is accepted by the Intuity AUDIX machine.

5. Assign a password consisting of six-11 alphanumeric characters. To ensure your password complies with password requirements, see Guidelines for Passwords.
6. Press F7 (NextPage).

The system displays the Intuity AUDIX Class of Service Screen.

7. Tab to the IMAPI Access? field and enter Y
8. Tab to the IMAPI Message Transfer? field and enter Y
9. Press F3 (ENTER) to save the information.

Adding the Name Dialing Mailbox Manager

To add the Name Dialing Mailbox Manager:

1. Start at the Avaya Intuity Main Menu and select:

AUDIX Administration

2. Enter add subscriber at the enter command: prompt.

The system displays the Intuity AUDIX Subscriber Screen.

3. Enter NAMEDIAL - local in the Name: field.
4. Use the TAB key to move to the Extension: field. Enter an extension within the range of extensions defined for the Intuity AUDIX. For more information on defining extension ranges, see Defining System Limits.


 


Note: The extension used for NAMEDIAL - local must be a number that is in the range of extensions that is accepted by the Intuity AUDIX machine.

5. Assign a password consisting of six to eight alphanumeric characters. The password must match the password length set for the rest of the system.
6. Press F7 (NextPage). The system displays the Class of Service screen.
7. Use the TAB key to move to the IMAPI Access? field. Enter Y
8. Use the TAB key to move to the IMAPI Message Transfer? field. Enter Y
9. Press F3 (ENTER) to save the information.

After creating the Mailbox Manager and the Name Dialing Mailbox Manager, you must indicate the number of IMAPI sessions available. See Setting the Number of IMAPI Sessions for instructions on completing this process.

 

Note: Adding an Intuity AUDIX machine to a local host machine creates a networked environment. Therefore, the local information on the host machine needs to be modified to reflect the network information. Several steps are required to change this information. See Migrating to a Networked Environment for the steps required to complete a network setup.

Networked Environment

A networked environment consists of an Voice Director server connected to an Intuity AUDIX host machine with additional Intuity AUDIX machines connected to the host machine.

Adding the Mailbox Manager and the Name Dialing Mailbox Manager

To accommodate Intuity Messaging Application Program Interface (IMAPI) logins, two subscribers need to be added to the Intuity AUDIX Release 5 system. These subscribers are the Mailbox Manager and the Name Dialing Mailbox Manager.

 

It is recommended that the following procedures be performed during off-peak hours.

Adding the Mailbox Manager

You must be logged in as sa or vm to add new subscribers. To add the Mailbox Manager:

1. Start at the Avaya Intuity Main Menu and select:

AUDIX Administration

2. Enter add subscriber at the enter command: prompt.

The system displays the Intuity AUDIX Subscriber Screen.

3. Enter AVD - <machine name> in the Name: field.

The machine name is indicated in the upper left corner of the Intuity AUDIX subscriber screen.

4. Use the TAB key to move to the Extension: field. Enter an extension within the range of extensions defined for the Intuity AUDIX. For more information on defining extension ranges, see Defining System Limits.


 


Note: The extension used for AVD - <machine name> must be a number that is in the range of extensions that is accepted by the networked Intuity AUDIX machines.

5. Assign a password consisting of six to 11 alphanumeric characters. To ensure your password complies with password requirements, see Guidelines for Passwords.
6. Press F7 (NextPage). The system displays the Intuity AUDIX Class of Service Screen.
7. Tab to the IMAPI Access? field and enter Y
8. Tab to the IMAPI Message Transfer? field and enter Y
9. Press F3 (ENTER) to save the information.

Adding the Name Dialing Mailbox Manager

To add the Name Dialing Mailbox Manager:

1. Start at the Avaya Intuity Main Menu and select:

AUDIX Administration

2. Enter add subscriber at the enter command: prompt.

The system displays the Intuity AUDIX Subscriber Screen.

3. Enter NAMEDIAL - <machine name> in the Name: field.

The machine name is indicated in the upper left corner of the Intuity AUDIX subscriber screen.

4. Use the TAB key to move to the Extension: field. Enter an extension within the range of extensions defined for the Intuity AUDIX. For more information on defining extension ranges, see Defining System Limits.


 


Note: The extension used for NAMEDIAL - <machine name> must be a number that is in the range of extensions that is accepted by the networked Intuity AUDIX machines.

5. Assign a password consisting of six to eight alphanumeric characters. The password must match the password length set for the rest of the system.
6. Press F7 (NextPage). The system displays the Intuity AUDIX Class of Service Screen.
7. Use the TAB key to move to the IMAPI Access? field. Enter Y
8. Use the TAB key to move to the IMAPI Message Transfer? field. Enter Y
9. Press F3 (ENTER) to save the information.

Setting the Number of IMAPI Sessions

After adding the AVD Mailbox Manager and the Name Dialing Mailbox Manager, you must set the number of IMAPI sessions available.

To set the number of IMAPI sessions:

1. Start at the Avaya Intuity Main Menu and select:

AUDIX Administration

2. Enter change system-parameters imapi-options at the enter command: prompt.

The system displays the System-Parameters IMAPI-Options Screen.

3. Enter the number of sessions available in the Maximum Simultaneous Sessions: field. This number must be at least two greater than the number shown.
4. Tab to the Check New Messages? field and enter Y
5. Tab to the Deliver CA Message? field and enter Y
6. Tab to the Message Transfer? field and enter Y
7. Press F3 (Enter) to save the information.

Adding Name List Information

After setting the IMAPI options, the name list information is added.

To add name list information:

1. Start at the Avaya Intuity Main Menu and select:

AUDIX Administration

2. Enter change avd name-list at the enter command: prompt.

The system displays the Voice Director Name List Screen.

3. Complete the following fields:
• Local Number Prefix:
• Outdialing Prefix:
• Long Distance Enabled:
• Interchange Node: (If you are using Interchange.)


 


Note: See the Voice Director Name List Screen for a description of the these fields

4. Press F3 (Enter) to save the information.

The system starts the Voice Director processes.

5. Wait approximately 10 minutes while the system creates the Voice Director pronunciation database.

Once the connection between the Intuity AUDIX system and the Voice Director server is established, you must set the number of channels available.

6. Enter change avd admin at the enter command: prompt.

The system displays the Voice Director Administration Screen showing the IP address of your Voice Director server listed in the Voice Director Server Address column.

7. Place the cursor in the Remote Access IP Address: field.
8. Enter the static IP address reserved for TSC remote access.
9. Place the cursor in the Pronunciation Editor Password: field.
10. Enter the administrator password required when using the Pronunciation Editor.
11. TAB to the Number of Sessions: field.
12. Enter the number of sessions allocated for the appropriate Voice Director server address. If an address is not displayed, check the TCP/IP connection between the Intuity AUDIX system and the server.
13. Press F3 (ENTER) to save the information.

Verifying Status

To determine if Voice Director is administered:

1. Start at the Avaya Intuity Main Menu and select:

Feature Options

Voice Director is available if Voice Director Sessions and Voice Director Size appear in the Feature Options Available list.


 


Note: Subscribers on a remote machine are not included in the pronunciation database until the second day after adding the IP address to the Voice Director Name List screen. If the IP address is a local machine, it could take up to 10 minutes to create the pronunciation database.

Migrating to a Networked Environment

When a remote Intuity AUDIX machine is networked to a local host machine, the local machine must be administered to recognize the remote machine. For information on administering the local machine for a networked environment, see Adding a Remote Machine.

Once the local machine is administered for a networked environment, two new mailboxes need added. For information on adding the required mailboxes, see Networked Environment.

Voice Director updates its internal system files during an audit that is completed each night. Following the nightly audit, you can delete the mailboxes AVD - local and NAMEDIAL - local.

Installing Voice Director on the Voice Director Server

Installing the Voice Director on the Windows workstation is an automatic process. However, prior to installing Voice Director, you must verify that all required components are available. Use the following list to ensure compliance.

 

Verify
The current login is in the administrator group.
The workstation operating system is installed.
Service Pack 4 or later is installed.
The workstation Resource Kit is installed.
Enough disk space is available to install the software (minimum 45-MB).
The Control Panel is closed.
The Intuity AUDIX machine name and IP address are available.

After installation, Voice Director generates security logs, system logs, and various files. This information is used to monitor the system performance. See Monitoring System Performance for descriptions of the various logs and files.

Installing Voice Director on the Windows Workstation

To install Voice Director, complete the following steps:

1. Place the Voice Director CD-ROM in the CD-ROM drive.
2. Follow the instructions on the screen.
3. When installation is complete, reboot the Windows workstation.

The installation is set to autoplay and should begin when you close the CD-ROM door. If the installation does not begin, complete the following steps:

1. Place the Voice Director CD-ROM in the CD-ROM drive.
2. Click Start on the Windows desktop.
3. Click Run.

The system displays the Run dialog box.

4. In the Open: field, enter e:setup.exe where e: is the letter of your CD-ROM drive.
5. Click OK.
6. Follow the instructions on the screen.
7. When installation is complete, reboot the Windows workstation.

Several events occur during the installation process. Besides installing Voice Director, additional events include:

• The TSC login and password are added as group administrators.
• VoiceDirRemote, the remote.exe command, is installed.
• If the Voice Director server is an Intel Processor, the Pronunciation Editor is installed.

If you want to install the Voice Director Pronunciation Editor on additional workstations that are networked to the Voice Director server, see Installing the Voice Director Pronunciation Editor on a Networked Windows Workstation for complete instructions.

Postinstallation Requirements

You can improve the performance of the Voice Director server by completing the following postinstallation tasks.

Turn Off Screen Savers

To turn off your screen savers:

1. Click Start.
2. Point to Settings.
3. Select Control Panel.
4. Double-click Display.
5. Click the Screen Saver tab.
6. Select None from Screen Saver drop-down box.
7. Click OK.

Turn Off Fast Find

To turn off Fast Find:

1. Right click Start.
2. Click Explore.
3. Click Winnt.
4. Double-click Profiles.
5. Double-click All Users.
6. Double-click Start Menu.
7. Double-click Programs.
8. Double-click Startup.
9. Select Microsoft Find Fast.
10. Press Delete.
11. Click Yes.

Set Automatic Reboot on STOP Error

A STOP error occurs when there is a failure in the system. Setting the system to automatically reboot when a STOP error occurs minimizes the amount of time the computer is out of service.

To set your computer to automatically reboot when a STOP error occurs:

1. Click Start.
2. Point to Settings.
3. Select Control Panel.
4. Double-click System.
5. Select the Startup/Shutdown tab.
6. Select Automatic reboot.
7. Click OK.

Configuring User Manager Logs

Voice Director generates several log files that an administrator can use to monitor system performance. These logs include system access and reboot statistics.

To configure the various log files:

1. Click Start.
2. Point to Programs.
3. Point to Administrator Tools (Common).
4. Click User Manager.
5. Select Policies from the Menu bar.
6. Select Audit...
7. Select Audit These Events.
8. Select Success and Failure for Logon and Logoff.
9. Select Success and Failure for Restart, Shutdown, and System.
10. Select Success and Failure if you want a history of executed programs. If selected, the output is placed in the security log.
11. Click OK.

Configuring Event Viewer Logs

Unless otherwise specified, the event logs track information for a maximum of 7 days. You can set event logs to overwrite the events file as needed:

1. Click Start.
2. Point to Programs.
3. Point to Administrator Tools (Common).
4. Click Event Viewer.
5. Select Log from the Menu bar.
6. Select Log Settings.
7. Select Overwrite Events as Needed.
8. Click OK.

Verifying the Status of Voice Director

There are four levels of service associated with the Voice Director. Each level is identified by a unique icon that appears in the tray of the task bar of your Windows desktop. The following table describes each level of service.
 

Table: Voice Director Service Descriptions

Status	Voice Director Icon	Description
Voice Director Service Not Running		The software is installed but is not running.
Voice Director Service Running		The service is active but has not connected with the network or has lost the connection to the network.
Voice Director Service Connected		The networking connection between the Voice Director server and the Intuity AUDIX system is established.
Voice Director Recognition Running		The Intuity AUDIX system has sent configuration data and grammars to the Voice Director server.

Checking the Status of the Voice Director Service

To check the status of the service:

1. Slide the cursor over of the Voice Director status icon on the task bar.
2. A popup box displays indicating the current status.

See Troubleshooting Voice Director for information on resolving status problems.

Installing the Voice Director Pronunciation Editor on a Networked Windows Workstation

The Voice Director Pronunciation Editor can be installed on any Windows workstation networked to an Voice Director server. This connectivity enables an administrator to update the subscriber database without having direct access to the primary Voice Director server. For the minimum requirements for a Windows workstation to support the Voice Director Pronunciation Editor, see PC Requirements.

In many organizations, a networked server is maintained with all licensed software stored on the server. This configuration allows users to map to a specific drive on the server and install software from the server to their local workstations. Using this form of sharing, the Voice Director Pronunciation Editor can be installed as a stand-alone feature.

Mapping the Voice Director Pronunciation Editor

When Voice Director is installed on a Windows workstation, a directory called InstallProEditor is created. This directory contains the setup files for the Voice Director Pronunciation Editor. The system administrator can copy the InstallProEditor directory to a network server and map or allow other users to map the InstallProEditor directory to their workstations.

 

Note: The default location of the InstallProEditor directory is c:\Program Files\Avaya\VoiceDir.

To map the InstallProEditor directory to additional workstations:

1. Create a shared directory on the network server, if one does not exist.
2. Copy the InstallProEditor directory to the shared network directory.
3. Set the appropriate permissions that allow users to copy the files.

Installing from a Mapped Network Drive

Once the connection is made to the networked drive, you can install the Voice Director Pronunciation Editor on the Windows workstation.

To install the Pronunciation Editor from a mapped network drive:

1. Close all programs and applications.
2. Map to the network drive where the Pronunciation Editor resides.
3. Locate the setup.exe program for the Voice Director.
4. Double-click on setup.exe.
5. Follow the directions on the screen.

The system installs the Voice Director Pronunciation Editor.

Removing Voice Director Software from the Voice Director Server

Removing the Voice Director software from the Voice Director server is done through the Windows Control Panel. If you have Voice Director loaded on more than one machine, you must remove Voice Director from each workstation to completely remove the package from your system. Although there are several methods of removing applications in the Windows environment, the following process is recommended.

Stopping the Voice Director Server

To stop Voice Director prior to removing the software:

1. Click Start.
2. Point to Settings.
3. Click Control Panel.

The system displays the Control Panel window.

4. Double-click Services.

The system displays the Services dialog box.

5. Select Voice Director from the list of services.
6. Click Stop.
7. Click OK.

Removing the Voice Director Software

To remove the Voice Director software from the Windows workstation:

1. Click Start.
2. Point to Settings.
3. Click Control Panel.

The system displays the Control Panel window.

4. Double-click Add/Remove Programs.

The system displays the Add/Remove Program dialog box.

5. Select the Install/Uninstall tab.
6. Select Voice Director from the list of programs.
7. Click Add/Remove.

The system displays the Confirm File Deletion dialog box.

8. Click Yes.

The system displays the Uninstall Shield window followed by the Removing Programs From Your Computer dialog box.

9. Click OK.

When the Voice Director software has been removed, a dialog box appears displaying the following message:

Uninstall successfully completed.

10. Click OK on the Add/Remove Programs Properties dialog box.
11. Close the Control Panel window.

Removing the Voice Director Directories

To remove the Voice Director working directories:

1. Right-click Start.
2. Select Explore.
3. Double-click Program Files.
4. Double-click Avaya.
5. Select the VoiceDir folder.
6. Press Delete.

Removing the Voice Director Services and Folders

If the Voice Director services and associated folders are not removed during the Add/Remove Programs, you need to remove them using the following procedure:

1. Log in to the Voice Director server as a user in the administrators group.
2. Point to Programs.
3. Select Command Prompt.

The system opens a Command Prompt window.

4. At the command prompt, enter sc delete VoiceDir
5. Press ENTER. This returns you to the command line.
6. Enter sc delete VoiceDirRemote

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