Feature Overview

Voice Director introduces speech recognition to the messaging products. This feature provides enhanced speech recognition capabilities, Spoken Name Addressing and Name Dialing, for Intuity AUDIX. Spoken Name Addressing and Name Dialing allow the caller to specify an Intuity AUDIX user by speaking the user's name rather than using touchtones that correspond to the extension or spell the name.

Topics include:

• Feature Description
• Characteristics of Spoken Name Addressing and Name Dialing
• Components of Spoken Name Addressing and Name Dialing

Feature Description

What Is Spoken Name Addressing?

Spoken Name Addressing enables a subscriber to:

• Address a message.
• Transfer a call.
• Create a mailing list.

Currently, a subscriber on the Intuity AUDIX system can address a voice mail message by using the telephone touchtones to key in the extension or name of the recipient. Voice Director allows the user to address the message using spoken input instead of telephone touchtones. Spoken Name Addressing recognizes the spoken name and delivers the message to that person's mailbox. See Spoken Name Addressing for a complete overview of how to use Spoken Name Addressing.

What Is Name Dialing?

Name Dialing is available as a separate application on the Intuity AUDIX system. Name Dialing answers the phone, allows the caller to speak a name, speaks the name back to the caller, and then transfers the call to the extension associated with the spoken name.

Characteristics of Spoken Name Addressing and Name Dialing

The following list provides a few of the characteristics of Spoken Name Addressing and Name Dialing:

• After a name is spoken, the recorded name is voiced back to the caller for acceptance.
• Spoken Name Addressing uses the same mechanism as non-speech-enabled Intuity AUDIX systems if more than one name matches the spoken input, for example, "Kathy Reader" and "Cathy Reeder." For additional information, see Resolving Same or Sound-alike Results.
• Administrators have the ability to customize subscriber names using a pronunciation editor. For example, if a subscriber's name is William Smith, the customized Voice Director name could be Bill Smith.
• The Name Dialing application can work with Intuity AUDIX systems as well as non-Intuity AUDIX systems networked to the Intuity AUDIX Release 5 system through an Intuity Interchange.

Components of Spoken Name Addressing and Name Dialing

The Voice Director speech recognition application runs on a Windows workstation. It is easy to install, configure, and administer.

The components that make up the Voice Director system include:

 

Name Dialing Application	Allows callers to speak names for call transfers.
Spoken Name Addressing feature in the Intuity AUDIX Application	Allows callers to speak names when addressing, transferring calls, or creating mailing lists.
Voice Director Names Database	Generates a list of names based on the Intuity AUDIX subscriber database that can be recognized by the system.
Voice Director Administration Screens	Provides administration data to the Voice Director system.
Voice Director Windows Application	Provides speech recognition for the Voice Director system.
Voice Director Pronunciation Editor	Allows access to the Voice Director names database for customization of name pronunciation.

These components are combined to form four distinct units:

 

Intuity AUDIX Platform	The Intuity AUDIX platform can be any Intuity AUDIX Release 5 system with an Intuity AUDIX voice messaging telephone user interface (TUI) and Name Dialing.
Voice Director Server	The Voice Director server is a Windows workstation. It is a separate system that hosts the large-vocabulary speech recognition application.
Voice Director Pronunciation Editor	The Voice Director Pronunciation Editor is an application that can be loaded on any multimedia Windows platform, including Windows NT, Windows 95, and Windows 98. This tool is used for editing the pronunciation of names located in the Voice Director subscriber database.
The Local Area Network (LAN)	The local area network connects the Intuity AUDIX Release 5 system with the Voice Director server.

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