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Upgrading to MAP/40P

This chapter lists the tasks required to upgrade one of the following systems by replacing it with a new Release 5 MAP/40P system:

The tasks are grouped into these general sections:

Upgrade Checklist

Complete the items in the list in sequence. Remove these sheets from the binder and check off tasks as you complete them.


 

Note: Complete all tasks in the Preparing for the Data Transfer section before the old system is shut down.


 
Table: Upgrades to MAP/40P Checklist
Section
Task
Preparing for the Data Transfer
  1. Requesting the Customer Passwords.

  1. Checking the Reusable Upgrade Kit.

  1. Gathering the Tools and Materials Needed for the Upgrade.

  1. Completing the Assembly of the New System so that it is ready to connect to the customer's switch.

  1. Connecting the Monitor and A/B Switch Box.

  1. Checking Operation of the New System. If necessary, install the upgrade software.

  1. Installing the Upgrade Backup Software on the Old System.

  1. Checking the TCP/IP Configuration and Features on the Old System.

  1. Checking for and Transferring Custom Announcements, if they exist.

Backing Up the Existing Database
  1. Deactivating Alarm Origination on the old system.

  1. Busying Out the Switch Data Link between the old system and the customer's switch.

  1. Determining an Available SCSI ID.

  1. Shutting Down the System. Turning off the power switch.

  1. If necessary, follow Installing the SCSI Interface Circuit Card in the MAP/40 System.

  1. Attaching the External Disk Cartridge Drive to the old system.

  1. Restarting the Old System.

  1. Backing Up the Old System's Database.

    2. Note: This task includes removing the external disk cartridge drive.


Restoring the Database, Cabling the New System, and Beginning Service
  1. Determining the Next Task Needed to Restore the Database on the New System.

  1. If necessary, go to Attaching the External Disk Cartridge Drive to the New System.

  1. If necessary, go to Restarting the New System.

  1. Restoring the Database on the new system.

  1. Disconnecting the Monitor and A/B Switch Box.

  1. Moving the Cables to the New System.

  1. Restarting the New System.

  1. Verifying the Data Transfer.

  1. Releasing the Switch Data Link.

  1. Verifying the Cable Connections.

  1. Administering Passwords.

  1. Performing Acceptance Tests for the channels.

  1. Administering and Testing All Features.

  1. Activating Alarm Origination on the new system.

Completing the Upgrade
  1. Pack and ship the old system and the RUK in Completing the Upgrade.

Requesting the Customer Passwords

Several passwords must be reset during the upgrade or must be known so that features can be administered correctly. Before the customer leaves, ask the customer to write down these passwords so that you can complete the upgrade successfully.

Use the System Passwords table in the Technician's Upgrade Worksheet section to record these passwords.

Checking the Reusable Upgrade Kit

Make sure that you have the materials to complete the upgrade successfully. Check the contents of the reusable upgrade kit (RUK). It needs to contain everything that is listed in the following table and shown in RUK Contents.
 

Note: The RUK contains either an External JAZ Disk Cartridge Drive or an External Magneto-Optical (MO) Disk Cartridge Drive. Verify which drive is in the RUK before continuing with the upgrade procedures.

If the contents of the RUK do not match this list, call the Remote Support Center or your Center of Excellence (COE).


 
Table: Contents of the Reusable Upgrade Kit
Item
Quantity
Used with
Intuity Messaging Solutions Upgrade Procedures, 585-313-117
1
All upgrades.
Intuity Messaging Solutions Release 5 Documentation CD-ROM for Technicians, 585-313-807
1
All upgrades.
Upgrade software tape
1
All upgrades.
External disk cartridge drive, either a JAZ or a MO disk cartridge drive
1
All upgrades.
Disk cartridge drive power supply
1
All upgrades.
Disk cartridge drive power cable (used with JAZ disk cartridge drive only)
1
All upgrades using an external JAZ disk cartridge drive.
Disk cartridges (formatted), either JAZ 2-GB disk cartridges or MO 540-K disk cartridges
3 to 5 (JAZ)
or
10 (MO)
All upgrades.
SCSI interface circuit card
1
R5 MAP/5P and some MAP/40 upgrades.
SCSI-2 to Centronix-50 (SCSI-1) cable (6-foot)
1
Only one of these cables is used per upgrade.
SCSI-2 to SCSI-2 cable (6-foot)
1
SCSI-2 to SCSI-3 cable (6-foot)
1
SCSI-2 to SCSI-2 cable (1-foot) and internal ID50 adapter
1
Upgrades from MAP/5.

Gathering the Tools and Materials Needed for the Upgrade

Before you proceed with the upgrade, be certain you have the materials you need to complete the upgrade successfully. For more information, see the Installation Prerequisites section on the Intuity Messaging Solutions Release 5 Documentation for Technicians CD-ROM, 585-313-807.

In that section, check the following lists:

Completing the Assembly of the New System

Before the old Intuity AUDIX system is taken out of service, assemble the new Intuity AUDIX system and prepare it for service. For more information, see one of the following sections on the Intuity Messaging Solutions Release 5 Documentation for Technicians CD-ROM, 585-313-807:

Follow the steps in the file you select until the system is assembled.

For more information about connecting the keyboard, modem, or printer, see Connecting Peripheral Devices.


 

Note: Do not connect the monitor now. You connect it by using the A/B switch in the next task.

Connecting the Monitor and A/B Switch Box

An upgrade to Intuity AUDIX Release 5 does not include a new monitor, unless ordered separately. Both the older and newer systems can use the same monitor during the upgrade. However, the systems must be relatively close to each other.


 

Note: If another monitor is available, this task is not required. Go to the next task in the procedure.

The monitor on the older system is equipped with a power cable and a video signal cable. The power cable has a male plug at one end and a female plug at the other end. One end of the signal cable has a video input connector, and the other end is permanently attached to the monitor.

To connect the monitor to both systems through the A/B switch box:

  1. Turn off the video monitor.
  2. Disconnect the video cable from the older system.
     

    Note: The video signal cable is attached to a female connector on the video controller card of the older system.

  3. Attach the video cable from the older system to Position C on the A/B switch box. See A/B Switch Box Connections.
  4. Attach one of the two video cables from the reusable upgrade kit (RUK) to the video controller circuit card in the older system. Tighten the thumbscrews on the connector.
  5. Attach the other end of this video cable to Position A on the A/B switch box.
  6. Attach the second video cable from the RUK to the video controller circuit card in the newer system and tighten the thumbscrews on the video cable connector.
  7. Attach the other end of this video cable to Position B on the A/B switch box.
  8. Connect power to the older system, the newer system, and the video monitor.


    9.  

    Note: If this is a MAP/5P upgrade, ignore the three-way power cable at this point. Connect the straight power cable to the back of the new MAP/5P.

  9. Turn on the video monitor.

Checking Operation of the New System

After assembling the new system, check to make sure that it is working properly before shutting down service on the old system. You might also need to install the upgrade package or change the selected switch integration.

To check operation of the new system:

  1. If you are using the A/B switch box with a single monitor, turn the switch to the new system.
  2. Connect electrical power to the new system and turn on the power switch.

    3. The system starts up. After some time, it displays the login prompt.

  3. Log in as craft

    4. The system displays the Avaya Intuity Main Menu.

  4. Check the Avaya Intuity Main Menu for the System Upgrade menu option.
  5. Do one of the following:
  6. Insert the latest Intuity AUDIX R5 software CD-ROM in the Avaya Intuity system CD-ROM drive.
  7. Start at the Avaya Intuity Main Menu and select:

    8. Software Management
    	Software Installation
    		CD

    The system displays the following message: 

    ***SOFTWARE INSTALL***

    A successful backup has not been completed in the past 2 hours. In the unlikely event of a catastrophic failure during this upgrade procedure, a full system backup may be the only method of recovering the customer's data. Doing a full system backup is HIGHLY recommended.

    Do you want to continue with the upgrade anyway?
    (*) Yes, continue this operation without full system backup
    ( ) No, quit this operation in order to complete full system backup

  8. Move the cursor to Yes and then press ENTER to continue with the installation.
  9. Press the DOWN ARROW key until the cursor highlights the following entry on the second page of the software packages screen in the Applications Software Group:

    10. [ ] upgset -- Intuity Upgrade Utility
     

    Note: You might need to scroll through several screens.

  10. Press ENTER.

    11. The system displays the following line:

    [X] upgset -- Intuity Upgrade Utility

  11. Press the DOWN ARROW key until the cursor highlights the following message:

    12. Install selected packages
     

    Note: You then scroll through several screens.

  12. Press ENTER.

    13. The system displays the following message: 

    You selected the following packages from the CD:

    *upgset -- Est. Installation Time: 5 minutes


    Total Estimated Installation time is 0 hours and 5 minutes.

  13. Make sure that the cursor is on PROCEED and then press ENTER.

    14. The system installs the package and then displays the following message:

    Do you have more media from which to install more software?

  14. Enter n

    15. The system displays the following message:

    Do you have hardware to install?

  15. Enter n

    16. The system displays the System Management menu.

  16. Press F6 (Cancel) twice to log off the system.


    17.  

    Note: The system does not display the System Upgrade menu option on the Avaya Intuity Main Menu until you log back in to the system again.

  17. Log in to the Avaya Intuity system as craft
  18. Check the Avaya Intuity Main Menu for the System Upgrade menu option.
  19. Remove the Intuity AUDIX R5 software CD-ROM from the CD-ROM drive.
  20. Verify the switch integration on the old system.
  21. Verify the switch integration on the new system:
      1. From the Intuity AUDIX Main Menu, select:

        2. 		Feature Options

        The Feature Options screen is displayed.

      2. Press the UP arrow, then press F7 (Switch Select).

        3. The Switch Selection screen is displayed.

      3. Verify the name of the switch integration in the Switch: field.
  22. Do one of the following:

Installing the Upgrade Backup Software on the Old System

This task installs the Release 5 upgrade package on the old machine. The package backs up to the external disk cartridge drive instead of to the tape cartridge drive.

To install the upgrade software on the old system:

  1. If you are using an A/B switch with a single monitor, switch to the old system.
  2. Log in as craft
  3. Locate the tape labeled "Upgrade Software" in the RUK.
  4. Open the tape drive door.
  5. Insert the tape cartridge and close the door. See Inserting a Tape Cartridge.
  6. From the Avaya Intuity Main Menu, select:

    7. Customer Services/Administration
    	System Management
    		UNIX Management
    			Software Install
    				Tape Drive

    The system displays the following message:

    Insert cartridge into tape drive 1. Type [go] when ready or [q] to quit:

  7. Press ENTER to continue.

    8. The system displays the following message:

    Select the packages you wish to process (or 'all' to process "All" packages)


     

    Note: All is the default.

  8. Press ENTER to install all packages on the tape.

    9. The system installs the software and then displays the following message:

    Installation of Intuity Upgrade Software [software] was successful.

    Processing of [Intuity Upgrade Utility] is complete.

    Insert cartridge into tape drive 1. Type [go] when ready or [q] to quit

  9. Enter q
  10. Press F6 (Cancel) until you reach the Avaya Intuity Main Menu. See Main Menu Before Installing the Upgrade Package.
  11. Remove the tape cartridge and then return it to the RUK.
  12. Press F6 (Cancel) until you log off the system and then log back in as craft
  13. Verify that the System Upgrade menu option is displayed on the Avaya Intuity Main Menu. See Main Menu After Installing the Upgrade Package. If the menu option is not displayed, repeat Step 3 through Step 13.

Checking the TCP/IP Configuration and Features on the Old System

Before the upgrade, check the TCP/IP configuration and the existing features on the old system.

To check the old system:

  1. From the Avaya Intuity Main Menu, select:

    2. Networking Administration
    	TCP/IP Administration

  2. The system displays the TCP/IP Administration Screen.
  3. Record the information from the screen in the TCP/IP Administration Screen Contents table in the Technician's Upgrade Worksheet section.

    4. This information is used later to confirm the networking administration on the new machine.

  4. Press F6 (Cancel) twice.

    5. The system displays the Intuity AUDIX Main Menu.

  5. From the Intuity AUDIX Main Menu, select:

    6. Customer/Services Administration
    	Feature Options

    The system displays the Feature Options (Read Only) Screen.

  6. Determine the features that are currently enabled for this customer and any related quantities. Record the results in the Existing Customer Features table in the Technician's Upgrade Worksheet section.
  7. Press F6 (Cancel) twice.

    8. The system displays the Intuity AUDIX Main Menu.

  8. From the Intuity AUDIX Main Menu, select: 

    9. AUDIX Administration

    The system displays the AUDIX command prompt screen.

  9. At the enter command: prompt, enter list mea feat day
  10. The system displays the Feature Daily Traffic Screen.
  11. Under SUBSCRIBERS, read the Local: and Remote: fields for the number of subscribers. Record the numbers in the Subscriber Totals table in the Technician's Upgrade Worksheet section.

Checking for and Transferring Custom Announcements

This procedure is used to check whether custom announcements exist and then describes how to prepare for transferring them to the new system.

Custom Announcement Transfer Overview

A custom announcement set is transferred to the new system, but only if:

During the upgrade backup procedure, the system checks for the presence of custom announcements. If the fragments have been modified, but the announcement set has not, then the system backs up the custom announcement set and displays messages while it is being backed up. Custom announcement sets are not backed up if the set has been modified.

Before the upgrade restore occurs, a new, empty announcement set must be created on the new system. The base announcement set must then be copied into this custom-named set. If the custom set has been created properly and the announcement set upgrade conditions are met, then the custom announcement set is restored to the new system.


 

Note: The procedures in this chapter can be used to transfer many simple custom announcement sets from existing Avaya Intuity systems to Avaya Intuity Release 5 systems. These procedures, however, may not transfer all custom announcement sets.

Checking for Custom Announcement Sets on the Old System

To check for custom announcement sets:

  1. From the Avaya Intuity Main Menu, select:

    2. AUDIX Administration

    The system displays the AUDIX command prompt screen.

  2. At the enter command: prompt, enter list anncsets

    3. The system displays the Announcement Sets Screen. The screen shows several additional standard announcement sets. Each customer can have different standard or custom sets installed.

  3. Determine if any of the announcement sets have been customized by comparing the announcements sets listed on your screen with the announcements listed in the table Standard Announcement Sets.

    4. The table lists the announcement set abbreviation as it appears on the screen and the full name in parentheses.


     
    Table: Standard Announcement Sets
    us-eng (U.S. English)
    dutch (Dutch)
    malay (Malay)
    us-eng-t (U.S. English Terse)
    french-c (Canadian French)
    mandarin (Mandarin)
    us-tdd (U.S. English for TDD)
    french-p (French Provincial)
    norwegian (Norwegian)
    us-123 (U.S. English 1,2,3)
    german (German)
    polish (Polish)
    arabic-fm (Arabic-female)
    greek (Greek)
    portug (Brazilian Portuguese)
    arabic-m (Arabic-male)
    hindi (Hindi)
    russian (Russian)
    british (British English)
    hungary (Hungarian)
    slovak (Slovak)
    cantonese (Cantonese)
    indonese (Indonesian)
    swedish (Swedish)
    cas-span (Castilian Spanish)
    italian (Italian)
    taiwanese (Taiwanese)
    croatia (Croatian)
    korea (Korean)
    thailand (Thai)
    czech (Czech)
    japan (Japanese)
    turkish (Turkish)
    danish (Danish)
    lat-span (Latin-
    American Spanish)
    —

  4. Do one of the following:
  5. Ask the customer which announcement set was used for the base announcement set and write down the name of that base announcement set in the Custom Announcement Set Names table of the Technician's Upgrade Worksheet section.


    6.  

    Note: For upgrades from systems prior to Release 5, if the customer does not know which announcement set was used as the base announcement set and wants to use the custom set on the new system, contact the Multimedia Messaging Implementation Support Center (MMISC) or your COE.

  6. Press F1 (Cancel) and then enter exit to return to the Avaya Intuity Main Menu.
  7. Do one of the following:

Adding the Custom Announcement Set Name to the New System

To add a custom announcement set name to the Intuity AUDIX Release 5 system:

  1. From the Avaya Intuity Main Menu, select:

    2. AUDIX Administration

    The system displays the AUDIX Administration screen.

  2. Enter add announcement-set anncsetname

    3. where anncsetname is the name of one custom announcement set that you wrote in the Custom Announcement Set Names table in the Technician's Upgrade Worksheet section.

  3. Press F3 (Enter).

    4. The system displays the Announcement Sets Screen with the name of the new announcement set listed and the following message:

    Command Successfully Completed.
     

    Note: The announcement set you just named is empty until you copy the announcements from another set into it, as described in Copying the Base Announcement Set into the Custom Announcement Set on the New System.

  4. Repeat Step�2 and Step�3 for all of the custom announcement sets written in the Custom Announcement Set Names table in the Technician's Upgrade Worksheet section.

Copying the Base Announcement Set into the Custom
Announcement Set on the New System

To copy the appropriate base announcement set to its custom announcement set on the Release�5 system:

  1. From the Avaya Intuity Main Menu, select:

    2. AUDIX Administration

  2. Enter copy anncset

    3. The system displays the Copy Announcement Set Screen.

  3. From the Custom Announcement Set Names table in the Technician's Upgrade Worksheet section, enter the base announcement set name in the From Announcement Set: field.
  4. Enter the name of the corresponding custom announcement set in the To Announcement Set: field.
  5. Press F3 (Enter) to save the information to the system database.

    6. The system displays the following message and returns the cursor to the command line:

    Command Successfully Completed.

  6. Repeat Step 2 through Step 5 for all custom announcement set names added in Adding the Custom Announcement Set Name to the New System.


    7.  


    If the customer customized an announcement set by replacing a fragment with silence or a "blank" instead of re-recording the fragment, the upgrade software does not recognize that the fragment was customized. The system replaces the fragment with the Release�5 standard fragment, and the customer must recustomize that fragment to be silent or blank again.

Using a Custom Announcement Set for the Default Announcement
Set on the New System

To use a custom announcement set for the default announcement set:

  1. From the Avaya Intuity Main Menu, select:

    2. AUDIX Administration

    The system displays the AUDIX command prompt screen.

  2. Enter change system-parameters features

    3. The system displays the System-Parameters Features screen.

  3. Press F3 (Next Page) twice.

    4. The system displays page 3 of the System-Parameters Features Screen.

  4. Press the TAB key until the cursor is in the ANNOUNCEMENT SETS, System: field.
  5. From the Custom Announcement Set Names table in the Technician's Upgrade Worksheet section, enter the name of the custom announcement set.
  6. Press F3 (Save).

    7. The system displays the following message:

    Command Successfully Completed

  7. Enter exit

Deactivating Alarm Origination


 

Note: Complete all tasks in the Preparing for the data transfer section before beginning this task. For more information, see the Upgrade Checklist on the second page of this chapter.

The Avaya Intuity system creates alarms based on events that occur during the upgrade. It might be valuable to see these alarms during the upgrade but not to send them to the Avaya Support Center. Deactivating alarm origination allows the alarms to be created but not sent.

To deactivate alarms on the old system:

  1. From the Avaya Intuity Main Menu, select:

    2. Customer/Services Administration
    	Alarm Management

    The system displays the Alarm Management Window.

  2. Move the cursor to the Alarm Origination field, press F2 (CHOICES), and then highlight inactive.
  3. Press F3 (SAVE).

    4. The system displays the following message:

    Alarm Form Update was successful
    Press <Enter> to continue.

  4. Press ENTER.

    5. The system displays the Alarm Management Window.

  5. Press F6 (CANCEL) until you return to the Avaya Intuity Main Menu.
  6. Disconnect the INADS analog phone line.

Busying Out the Switch Data Link


 

Important! This task applies only to DEFINITY switches. If the customer does not have a DEFINITY switch, do not use this task and go to the next task in the procedure.

When the voice system is turned off for an upgrade, DEFINITY switches activate an alarm. Busying out the link between the voice system and switch prevents alarms from being sent to the remote support center. Choose one of the following procedures based on the type of DEFINITY switch:

Busying Out the Data Link on a System 75 G1 or G3 Switch

To busy out the data link on a System 75 G1 or G3 switch, perform the following tasks on the switch administration terminal (SAT):

  1. Enter busy link n

    2. where n is the number of the link going to the Avaya Intuity system. Valid input is an integer from 1 to 8.

    For more information, see the DEFINITY switch documentation.

  2. Continue with the next task.

Busying Out the Data Link on a G2 Switch

To busy out the data link on a G2 switch, perform the following tasks on the switch administration terminal (SAT):

  1. Enter proc650 test 3
  2. Enter the Intuity AUDIX link number in field 6.
  3. Enter bu bu

    4. For more information, see the DEFINITY switch documentation.

  4. Continue with the next task.

Busying Out the Data Link in an OverLAN Integration

To busy out the data link in an OverLAN integration, perform the following tasks on the switch administration terminal (SAT):

  1. Enter ch com p
  2. Locate the Intuity AUDIX in the Node column.
  3. Press the DOWN ARROW key to the Intuity AUDIX field.
  4. Enter n

    5. The system displays the following message: 

    Command successfully completed.

  5. Continue with the next task.

Determining an Available SCSI ID

The RUK can contain either a JAZ or MO disk cartridge drive. Determine which disk cartridge drive is in your RUK and then determine which SCSI ID to use by using the information and procedures in this section.

The following SCSI ID settings are recommended for the external JAZ and MO disk cartridge drives:
 
External Disk Cartridge Drive Type
SCSI ID Setting
JAZ disk cartridge drive
5
MO disk cartridge drive
4

However, on some systems SCSI ID 4 or 5 might be used by another device. This procedure helps you determine whether you can use SCSI ID 4 or 5 or if you must use another SCSI ID.

These systems need to have SCSI ID 4 or 5 available for use by the external disk cartridge drive:

To determine whether SCSI ID 4 or 5 is available:

  1. From the Avaya Intuity Main Menu, select:

    2. Customer/Services Administration

    	System Verification

    		View Installed Hardware

    The system displays the View Installed Hardware Window.

  2. Press F3 (Nextpage) to view all assigned SCSI IDs.
  3. Confirm whether SCSI ID 4 or 5 is being used by an existing device. If the SCSI IDs are being used, select another available SCSI ID.

    4. Possible SCSI IDs range from 0 through 6.

Shutting Down the System

To shut down the system:

  1. Start at the Avaya Intuity Main Menu and select:

    2. Customer/Services Administration
    	System Management
    		System Control
    			Shutdown System

  2. Do one of the following:
  3. Watch for messages that indicate that a shutdown is in progress.

    4. When the system is completely shut down, the system displays the following message:

    The system is down.
    Press CTRL-ALT-DEL to reboot your computer.

  4. Turn the power switch off.

Installing the SCSI Interface Circuit Card in the MAP/40 System


 

Note: This task is used only with old MAP/40 systems that do not have an external SCSI connection. If the MAP/40 system has an external SCSI connection or if the old system is not a MAP/40, skip this task and go to the next task.

To install the SCSI interface card from the RUK in the MAP/40 system:

  1. Look in the back of the system at the second slot from the top and then do one of the following:
  2. Remove the dress cover from the front of the system.
  3. Remove the four screws from the bottom of the system that retain the dress cover, and then remove the dress cover.
  4. Loosen the screws retaining the circuit card cage cover, and then remove the cover.


    5. Observe proper electrostatic discharge precautions when you handle computer components. Wear an antistatic wrist strap that touches your bare skin and connect the strap cable to an earth ground. For detailed electrostatic discharge instructions, see Protecting Against ESD Damage on the Intuity Messaging Solutions Release 5 Documentation for Technicians CD-ROM, 585-313-807.

  5. Locate the SCSI interface circuit card and then remove the system cables from the SCSI interface card.
  6. Remove the circuit card retaining screw.
  7. Gently remove the SCSI interface circuit card from the MAP/40 system.
  8. Remove the SCSI interface circuit card from the RUK and then take it out of the antistatic bag.
  9. Insert the SCSI interface circuit card in the open slot.
  10. Connect the system cables.

Attaching the External Disk Cartridge Drive

To attach the external disk cartridge drive to the old system:

  1. Remove the external disk cartridge drive from the RUK.
  2. Determine which type of external disk cartridge drive the RUK contains, for example, either an External JAZ Disk Cartridge Drive or an External Magneto-Optical (MO) Disk Cartridge Drive.
  3. Do one of the following:
  4. Confirm that the Intuity AUDIX system is completely powered down.
  5. Find the SCSI port on your platform.

    6. The SCSI port is most likely found at or near the standard location shown in External SCSI Connectors, except MAP/100P or MAP/100P External SCSI Connector.

  6. Remove the external SCSI terminator, if one exists, from the system SCSI connection.
  7. Determine which of three cables from the RUK to use to connect the external SCSI connector to the external cartridge drive. Depending on the external disk cartridge drive, the SCSI port is one of three types shown in either Cables for External JAZ Disk Cartridge Drive or Cables for External MO Disk Cartridge Drive.
  8. Connect one end of the cable to the upper SCSI connector on the back of the external cartridge drive. See either External JAZ Disk Cartridge Drive Settings or External Magneto-Optical (MO) Disk Cartridge Drive Settings.
  9. Attach the other end of the cable to the external SCSI connector on the old system.
  10. Connect the external drive to electrical power and turn on the power switch. This switch is located at the back right side of the drive.
     

    Note: The external drive must be turned on before you can turn on the power for the Avaya Intuity system.

Restarting the Old System

To restart the old system and begin the upgrade backup:

  1. Turn on the power switch on the old system.
  2. If the logo screen is displayed, press ESC.

    3. On newer Intuity AUDIX systems, a logo screen appears during the startup sequence and hides the system status messages.


     

    Note: As the system starts up, it might display the following error:

    Fixed disk 0 error

    It could then display the system configuration and the following message:

    Press F1 to continue.

    This message is normal. Press F1 to continue.

    The system displays startup messages including the first of two console login prompts. Ignore the first console login prompt and allow the system to continue to restart. After the system has completely restarted, the second console login prompt is displayed:

    Console login:

  3. Continue with the next task.

Backing Up the Old System's Database

To back up the old system's database:

  1. Log in as craft
  2. From the Avaya Intuity Main Menu, select:

    3. System Upgrade

    The system displays the System Upgrade Main Menu.
     

    Note: The System Upgrade Main Menu that you see might differ from the example shown in System Upgrade Main Menu. For example, the Restore feature and data from backup menu choice might not appear in the menu.

  3. Select Backup features and data and then press ENTER.

    4. The system displays the following message:

    System upgrade backup starting. [date/time]
    Begin complete backup of machine     [machine name] for system upgrade? [�y�]�:

  4. Enter y

    5. The system displays system messages and then the following messages: 

    Before continuing, please verify that the new system is assembled and operational, and that the Intuity main menu displays the System Upgrade option.

    [date/time]
    Does the new system meet these conditions? [�y�]�:

    

    

    
   
     
    

    
  
  
    
    
    
   Note: 
The Upgrade software was either confirmed as installed or was installed in an earlier task. For more information, see Checking the New System.

    
    		
  
    

    





    
  
  5.  Press ENTER.
    6. 

    
   The system displays the following message:

    

    
   To ensure that the backup device is working correctly, please insert the upgrade backup cartridge into the drive, and press enter.
     
    

    
  
  
    
    
    
   
    
Handle the disk cartridge with care. It is easily damaged.

    
    		
  
    

    




     
    

    
  
  
    
    
    
   Note: 
Use only disk cartridges from the RUK. Any other disk cartridge might require formatting, which can take up to 2 hours.

    
    		
  
    

    





    
  
  6.  Insert one of the disk cartridges from the RUK and then press ENTER.
    7. 

    
   The system displays the following message:

    

    
   Attempting to mount the cartridge.

    

    
   The system mounts the disk cartridge and displays the following message:

    

    
   [Backup] drive is working correctly. Continuing with upgrade.

    

    
   The system runs the system evaluation utility package, which requires approximately from 5 to 10 minutes. 

    

    
   The system displays the following message:

    

    
   Checking for non-standard software...
     
    

    
  
  
    
    
    
   Note: 
If nonstandard software is found, the following message is displayed:

    UPGRADE WARNING: The following packages installed on this system do not have a known mapping to R5 software. If you proceed with the upgrade, any features provided by (and data associated with) these packages will almost certainly not be carried forward to the R5 system. The packages in question are:

    �����<package name> <package description>
    �����<current time>
    Do you want to proceed with the upgrade? [ n ] 

    If you see this message, contact the Remote Support Center or your COE.

    
    		
  
    

    





    

    
   The system displays the following:

    

    
   [date/time]
    Take the system out of service and proceed with the upgrade?     [�y�]�:

    
  
  7.  Enter y
    8. 

    
   The voice system is stopped and the system displays additional status messages along with an estimate of the time and number of disk cartridges required for the upgrade backup. The system then displays the following message:

    

    
   
    Press [ RETURN ] to continue or [ DELETE ] to abort [ RETURN ] :
     
    

    
  
  
    
    
    
   Note: 
The system might display additional information after the above message. 

    
    		
  
    

    




    

    
  
  8.  Press ENTER. 
    9. 

    
   
    The system instructs you to insert a backup disk cartridge, if you have not already inserted one, and then instructs you to press ENTER to continue or DELETE to quit.
    

    
  
  9.  Press ENTER.
    10. 

    
   The systems starts backing up the data.

    

    
   
     
    

    
  
  
    
    
    
   Note: 
Depending on the amount of customer data, a disk cartridge takes up to 20 minutes fill up with data. Now is a good time to take a break.

    
    		
  
    

    





    
  
  10.  Do one of the following:
    11. 
  
  
  11.  Watch for the following message:
    12. 

    
   Upgrade backup complete [date/time] 
    To proceed with the upgrade the system needs to be shut down [date/time]
    Shut down the system now? [ y ] :     

    
  
  12.  Press ENTER. 
    13. 

    
   The system ejects the disk cartridge, shuts down, and displays the following message:

    

    
   The system is down.
    Press CTRL-ALT-DEL to reboot your computer.    

    
  
  13.  Turn the power switch off on the old system.
    14. 
  
  14.  Turn the power switch off on the external disk cartridge drive.
    15. 
  
  15.  Remove the SCSI cable and the external cartridge drive from the old system.
    16. 




   Determining the Next Task Needed to Restore the Database on the New System




   Use the table below to determine your next task:
 



  
  
     
If...

     
Then...



  

    
    
  
  •  you backed up the old system's database using MO disk cartridges 
    • 
  
  •  the new system has an internal MO disk cartridge drive installed
    • 



     
skip the next two tasks and go to Restoring the Database.
 


  

  

    
    
  
  •  you backed up the old system's database using MO disk cartridges 
    • 
  
  •  the new system has an internal JAZ disk cartridge drive installed
    • 



     
continue with Attaching the External Disk Cartridge Drive to the New System.
 


  

  

    
    
  
  •  you backed up the old system's database using one or more JAZ disk cartridges
    • 
  
  •  the new system has an internal MO disk cartridge drive installed
    • 



     
continue with Attaching the External Disk Cartridge Drive to the New System.

  

  

    
    
  
  •  you backed up the old system's database using one or more JAZ disk cartridges 
    • 
  
  •  the new system has an internal JAZ disk cartridge drive installed
    • 



     
skip the next two tasks and go to Restoring the Database.
 


  











   Attaching the External Disk Cartridge Drive to the New System




   The following procedure describes how to attach a JAZ or a Magneto-Optical (MO) disk cartridge drive to the new system. 




   To assemble and attach the external disk cartridge drive to the old system:



    
  
  1.  Get the external disk cartridge drive from the RUK.
    2. 
  
  2.  Do one of the following:
    3. 
  
  
  3.  Confirm that the Intuity AUDIX system is completely powered down.
    4. 
  
  4.  Identify the SCSI port on a the new system. See either External SCSI Connectors, except MAP/100P or MAP/100P External SCSI Connector, depending on the new system platform. 
    5. 
  
  5.  Remove the external SCSI terminator, if one exists, from the system SCSI connection.
    6. 
  
  6.  Determine which of three cables from the RUK to use to connect the external SCSI connector to the external cartridge drive. The SCSI port is one of three types shown in Cables for External JAZ Disk Cartridge Drive or Cables for External MO Disk Cartridge Drive, depending on the external disk cartridge drive.
    7. 
  
  7.  Connect one end of the cable to the upper SCSI connector on the back of the external cartridge drive. See External JAZ Disk Cartridge Drive Settings or External Magneto-Optical (MO) Disk Cartridge Drive Settings.
    8. 
  
  8.  Attach the other end of the cable to the external SCSI connector on the new system.
    9. 
  
  9.  Connect the external disk cartridge drive to electrical power and turn on the power switch. See External JAZ Disk Cartridge Drive Settings or External Magneto-Optical (MO) Disk Cartridge Drive Settings.
     
    

    
  
  
    
    
    
   Note: 
The external disk cartridge drive must be turned on before you can turn on the power for the Avaya Intuity system.

    
    		
  
    

    




    10. 




   Restarting the New System




   To restart the new system:



    
  
  1.  Turn on the power switch on the new system.
    2. 
  
  2.  If the logo screen is displayed, press ESC.
    3. 

    
   On newer Intuity AUDIX systems, a logo screen appears during the startup sequence and hides the system status messages. 

    

    
   
     
    

    
  
  
    
    
    
   Note: 
As the system starts up, it might display the following error:

    Fixed disk 0 error

    It then displays the system configuration and the following message:

    Press F1 to continue.

    This message is normal. Press F1 to continue.

    
    		
  
    

    





    

    
   The system displays startup messages including the first of two console login prompts. Ignore the first console login prompt and allow the system to continue to restart. After the system has completely restarted, the second console login prompt is displayed:

    

    
   Console login:

    
  
  3.  Continue with the next task.
    4. 




   Restoring the Database




   To restore the database on the new system:



    
  
  1.  Log in as craft on the new system.
    2. 
  
  2.  From the Avaya Intuity Main Menu, select:
    3. 

    
   
    System Upgrade
    

    

    
   The system displays the System Upgrade Main Menu. 

    
  
  3.  Press the DOWN ARROW key to highlight Restore data and features from backup and then press ENTER. 
    4. 

    
   The system displays the following message:

    

    
   This machine currently has no subscribers

    

    
   
     
    

    
  
  
    
    
    
   Note: 
If the system has subscribers, the system displays the following message, where X is the number of subscribers of each type:

    UPGRADE WARNING: Machine <machine name> currently has
    ����local subscribers X
    ����administered remote subscribers X

    If you proceed with the upgrade, all customer data currently on this machine will be destroyed!
    <current date>

    Proceed with the upgrade? [ n ]:

    Delete the subscribers and continue with the upgrade by 
    entering y

    
    		
  
    

    





    

    
   The system displays the following message:

    

    
   
    UPGRADE WARNING: Voice system on machine <machine name> is currently up or initializing.
    <current time>

    If you proceed with the upgrade, the machine will be taken out of service.
    

    

    
   
    Proceed with the upgrade? [ y ]:
    

    
  
  4.  Enter y
    5. 

    
   The voice system is stopped, and the system displays the following message:

    

    
   To ensure that the backup device is working correctly, please insert the upgrade backup cartridge into the drive, and press enter.

    

    
   
     
    

    
  
  
    
    
    
   
    
Handle the disk cartridge with care. It is easily damaged.

    
    		
  
    

    





    
  
  5.  Insert the backup disk cartridge into the disk cartridge drive and then press ENTER on the Intuity AUDIX system console.
    6. 

    
   The system displays the following message:

    

    
   
    The backup device is functioning correctly. Continue with the upgrade? [ y ] :
    

    
  
  6.  Press ENTER.
    7. 

    
   The system displays the following message:

    

    
   Checking whether backup is compatible with currently installed software...

    

    
   
     
    

    
  
  
    
    
    
   Note: 
If the system determines that additional software must be installed, the following message is displayed:

    WARNING: The following package needs to be installed before continuing:
    ����� <package name> <package description>

    An additional message is displayed:

    Would you like to stop the upgrade and install the missing software now? [ y ] :

    If you are not sure whether to install the software, call the Remote Support Center. Otherwise, enter n. The system confirms that you intend to proceed without installing the software and then continues.

    
    		
  
    

    





    

    
   The database is restored, and after some time, the system displays the following message, where X is the number of subscribers that were successfully upgraded:

    

    
   
    Checking results of upgrade procedure...
    

    

    
   
    	Local subscribers X
    

    

    
   
    	Administered remote subscribers X
    

    

    
   
    -------------------------------------------
    Upgrade completed successfully <current date>
    -------------------------------------------
    

    

    
   
    Reboot the system now? [ y ] :
    

    
  
  7.  Do one of the following:
    8. 
  
  
  8.  Press the eject button on the front of the external disk cartridge drive.
    9. 

    
   The system ejects the disk cartridge. 

    
  
  9.  Press ENTER on the system keyboard. The system shuts down, and the following message is displayed:
    10. 

    
   
    Press any key to reboot...
    

    
  
  10.  Turn off the power switch to the new system.
    11. 
  
  11.  Do one of the following:
    12. 
  
  
  12.  Remove the SCSI cable from the system.
    13. 
  
  13.  Replace the external disk cartridge drive in the RUK.
    14. 




   Disconnecting the Monitor and A/B Switch Box




   After the upgrade is completed, remove the cables from the A/B switchbox and then attach the video monitor cables directly to the new system.




   
 



  
  

    

   Note: 
If another monitor was available for the upgrade, this task is not required. Go to the next task, Moving the Cables to the New System.



  











   To disconnect the monitor from the A/B switch box and connect to the new system:



    
  
  1.  Turn off the video monitor.
    2. 
  
  2.  Remove power from the old system, the new system, and the video monitor.
    3. 
  
  3.  Remove both ends of the cable from Position A on the A/B switchbox and the old system. See A/B Switch Box Connections.
    4. 
  
  4.  Remove both ends of the cable from Position B on the A/B switchbox and the new system.
    5. 
  
  5.  Remove the signal cable from Position C on the A/B switch box.
    6. 
  
  6.  Replace the video cables and the A/B switchbox in the reusable upgrade kit (RUK).
    7. 
  
  7.  Attach the video cable to the newer system video controller circuit card and tighten the thumbscrews on the video cable connector.
    8. 




   




   Moving the Cables to the New System




   To cable the new system: 



    
  
  1.  Move the switch link or LAN cables from the old system to the new system. For more information, see:
    2. 
  
  
  2.  Move the serial port connections.
    3. 
  
  3.  Move the external dial tone cable from the modem to the remote maintenance circuit card.
    4. 
  
  4.  If this is an upgrade to a MAP/5P system, connect the three-way power cable to the monitor and system.
    5. 




   Restarting the New System




   To restart the new system:



    
  
  1.  Turn on the MAP/40P power switch.
    2. 
  
  2.  When the system has restarted, log in as craft
     
    

    
  
  
    
    
    
   Note: 
Since the system is now in normal operation, two login prompts appear. Log in at the second login prompt.

    
    		
  
    

    




    3. 




   Verifying the Data Transfer




   To verify that the customer database transferred correctly:



    
  
  1.  Start at the Avaya Intuity Main Menu and select:
    2. 

    
   
    TCP/IP Administration
    	Networking Addressing
    

    

    
   

    

    
   
     
    

    
  
  
    
    
    
   Note: 
The system might not have networking. If not, you can skip these steps and go to Step 7.

    
    		
  
    

    





    
  
  2.  The system displays the Networking Addressing Window.
    3. 
  
  3.  Compare the values on this screen to the values recorded earlier during this upgrade in the table TCP/IP Administration Screen Contents in Technician's Upgrade Worksheet.
    4. 

    
   
     
    

    
  
  
    
    
    
   Note: 
The TCP/IP Interface field is completed for you. To check the entry, press F2 (Choices) to display the available entries.

    
    		
  
    

    





    
  
  4.  Do one of the following:
    5. 
  
  
  5.  Press F3 (Save) after making the entries.
    6. 
  
  6.  Press F6 (Cancel). 
    7. 
  
  7.  Start at the Avaya Intuity Main Menu and select:
    8. 

    
   
    Feature Options
    

    

    
   

    

    
   The system displays the Feature Options (Read Only) Screen.

    

    
   
     
    

    
  
  
    
    
    
   Note: 
Press the UP ARROW key to display voice_ports.

    
    		
  
    

    





    
  
  8.  Confirm that the Intuity AUDIX system has at least the same features activated in the same quantities as before the upgrade. Compare the features on this screen to the values recorded earlier in the table Existing Customer Features in Technician's Upgrade Worksheet.
    9. 

    
   
     
    

    
  
  
    
    
    
   Note: 
The customer might have purchased more features or capacity than were displayed on the old system.

    
    		
  
    

    





    
  
  9.  Press F6 (Cancel).
    10. 
  
  10.  From the Intuity AUDIX Main Menu, select: 
    11. 

    
   
    AUDIX Administration
    

    
  
  11.  At the enter command: prompt, enter list mea feat day
    12. 

    
   The system displays the Feature Daily Traffic Screen.

    
  
  12.  Compare the local and remote subscriber amounts to the values recorded earlier in the table Subscriber Totals in the Technician's Upgrade Worksheet section.
    13. 
  
  13.  Press F1 (Cancel) and enter exit
    14. 
  
  14.  From the Intuity AUDIX Main Menu, select:
    15. 

    
   
    Voice System Administration
    	Number Services
    		Display Services
    

    

    
   The system displays the Display Number Services Window.

    
  
  15.  Determine whether the Service Name: column has an AUDIX entry and then do one of the following:
    16. 
  
  
  16.  From the Number Services menu, select:
    17. 

    
   
    Assign Service
    

    

    
   The system displays the Assign Number Service Window.

    
  
  17.  Press the DOWN ARROW key to move to the Service Name field and press F2 (Choices). 
    18. 

    
   The system displays the available options on the new system.

    
  
  18.  Select AUDIX and press ENTER.
    19. 

    
   The system displays the Assign Number Service Window with AUDIX displayed in the Service Name: field.

    
  
  19.  Press F3 (Save) and then press F6 (Cancel) twice.
    20. 




   Releasing the Switch Data Link




   
 



  
  

    

   Important! 
This task applies only to DEFINITY switches. If the customer does not have a DEFINITY switch, do not use this task and go to the next task, Verifying the Cable Connections.



  











   For this procedure, DEFINITY switches are divided as follows:





   Releasing the Data Link on a System 75 G1 or G3 Switch




   To release the data link on a System 75 G1 or G3 switch, perform the following tasks on the switch administration terminal (SAT):



    
  
  1.  Enter release link n
    2. 

    
   where n is the number of the link going to the Avaya Intuity system. Valid input is an integer from 1 to 8.

    

    
   For more information, see the DEFINITY switch documentation.

    
  
  2.  Continue with the next task, Verifying the Cable Connections.
    3. 




   Releasing the Data Link on a G2 Switch




   To release the data link on a G2 switch, perform the following tasks on the switch administration terminal (SAT):



    
  
  1.  Enter proc650 test 3
    2. 
  
  2.  Enter rb
    3. 

    
   For more information, see the DEFINITY switch documentation.

    
  
  3.  Continue with the next task, Verifying the Cable Connections.
    4. 




   Releasing the Data Link in an OverLAN Integration




   To release the data link in an OverLAN switch integration, perform the following tasks on the switch administration terminal (SAT):



    
  
  1.  Enter ch com p
    2. 
  
  2.  Locate Intuity AUDIX in the Node column.
    3. 
  
  3.  Press the DOWN ARROW key to the Intuity AUDIX field.
    4. 
  
  4.  Enter y
    5. 

    
   The system displays the following message:

    

    
   
    Command successfully completed.
    

    
  
  5.  Continue with the next task, Verifying the Cable Connections.
    6. 




   Verifying the Cable Connections




   To verify that the cable connections are correct:



    
  
  1.  From the Avaya Intuity Main Menu, select:
    2. 

    
   
    Voice System Administration
    	Voice Equipment
    

    

    
   

    

    
   The system displays the Voice Equipment Window.

    

    
   
     
    

    
  
  
    
    
    
   Note: 
The third column displays foos if the tip/ring cables are not moved to the new system.

    
    		
  
    

    





    
  
  2.  From the PHONE column, write down each extension in the order displayed.
    3. 
  
  3.  Press F6 (Cancel) once.
    4. 

    
   The system displays the Voice System Administration menu. 

    
  
  4.  From the Voice System Administration menu, select:
    5. 

    
   
    System Monitor
    

    

    
   The system displays the System Monitor - Voice Channels Window.

    
  
  5.  Using a telephone handset near the Intuity AUDIX system, dial every extension listed in Step 2.
    6. 
  
  6.  Watch the System Monitor - Voice Channels window to confirm that each channel rings in the same order as it is administered on the Display Voice Equipment window. Confirm also that each channel answers the call.
    7. 
  
  7.  Do one of the following:
    8. 
  
  
  8.  Press F6 (Cancel) twice.
    9. 




   Administering Passwords




   Some passwords are not transferred to the new system during the upgrade. 




   To readminister these passwords:



    
  
  1.  From the Intuity AUDIX Main Menu, select:
    2. 

    
   
    Customer/Services Administration
    	System Management
    		Password Administration
    			Assign/Change Password
    

    
  
  2.  The system displays the Assign/Change Password Window.
    3. 
  
  3.  Press F2 (Choices) to display the password options to change.
    4. 
  
  4.  Select sa and then press F3 (Save).
    5. 
  
  5.  Type y to confirm that you want to change the password for the selected login.
    6. 
  
  6.  Enter a new password from the System Passwords table, in the Technician's Upgrade Worksheet section, at the enter password: prompt. The password must contain only from 6 to 11 alphanumeric characters 
    7. 

    
   The system displays the following message:

    

    
   
    Re-enter new password: 
    

    
  
  7.  Enter the new password again.
    8. 
  
  8.  The system displays the following message:
    9. 

    
   
    Password changed for sa.
    

    

    
   
    Hit acknowledge key to continue.
    

    
  
  9.  Press F1 (Acknowledge Message) to continue.
    10. 
  
  10.  Return to Step 3, substituting the vm password.
    11. 
  
  11.  Press F6 (Cancel) until you reach the Intuity AUDIX Main Menu.
    12. 
  
  12.  Do one of the following:
    13. 
  
  
  13.  Enter vm in the System Login: field.
    14. 
  
  14.  Enter the vm password in the System Password: field.
    15. 
  
  15.  Press F3 (Save) to store the changes.
    16. 
  
  16.  Press F6 (Cancel) twice to return to the Intuity AUDIX Main Menu.
    17. 

    
   

    




   Performing Acceptance Tests




   To perform the acceptance tests:



    
  
  1.  Test the switch channels. Each channel must show the status INSERV.
    2. 

    
   For more information, see Testing thgotolink iaccepta.fm:testchane Channels in the Performing Acceptance Testing section of the Intuity Messaging Solutions Release 5 Documentation for Technicians CD-ROM, 585-313-807. Follow both procedures in this section.

    
  
  2.  Stop following the Performing Acceptance Testing procedure after you have verified that the purchased and activated voice channels are on-hook. The rest of the switch integration was administered on the old system.
    3. 




   Administering and Testing All Features




   Confirm that all features are operating properly. If the features are not yet administered, you can update the administration at this time.




   For more information about administering these features, see Ingotolink tocinnew.fmitial Administration and Test for Features on the Intuity Messaging Solutions Release 5 Documentation for Technicians CD-ROM, 585-313-807. Click the links for each feature that the customer has purchased and follow those procedures.




   Activating Alarm Origination




   To activate alarms:



    
  
  1.  From the Avaya Intuity Main Menu, select:
    2. 

    
   
    Customer/Services Administration
    	Alarm Management
    

    

    
   The system displays the Alarm Management Window.

    
  
  2.  Move the cursor to the Alarm Origination field.
    3. 
  
  3.  Press F2 (Choices) and then select active.
    4. 
  
  4.  Press F3 (SAVE).
    5. 

    
   The system displays the following message:

    

    
   Alarm Form Update was successful 
    Press <Enter> to continue.    

    
  
  5.  Press ENTER.
    6. 

    
   The system displays the Alarm Management Window.

    
  
  6.  Press F6 (CANCEL) until you return to the Avaya Intuity Main Menu.
    7. 




   




   Completing the Upgrade




   After the upgrade is complete and the new system is operating properly, you can dispose of the old system and return the RUK.



    
  
  1.  To complete the upgrade, do one of the following:
    2. 
  
  
  2.  Remove the cartridge from the new system disk cartridge drive and replace it in the RUK.
    3. 
  
  3.  Pack and return the RUK to the MMISC or to the COE.
    4. 
  
  4.  Configure the new system for normal use, including backups.
    5. 
  
  5.  Return the technician worksheet to the customer so the customer can safely dispose of the password list.
    6. 




   










  

    
    
    Avaya Communication


        http://www.avaya.com

        
          Avaya UCS Information Development

    
    		
  






  

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