Intuity AUDIX System
Administration for LAN Integration with DEFINITY ECS

Overview

In addition to administering the switch, you must administer the Intuity AUDIX system for LAN integration with a DEFINITY^� Enterprise Communications Server (ECS). This administration includes setting the extension length and entering the appropriate IP addresses.
 

Note: Avaya is not responsible for the installation, administration, or testing of the LAN. Customers need to seek service as directed by their LAN administrator to resolve problems with their LAN.

Purpose

This section provides the information to start basic operation of the Intuity AUDIX system with the customer's switch. Once the two have been integrated, you can perform acceptance tests for individual system applications to ensure that they are operating properly.

Procedure Overview

Complete the following procedures to integrate the Intuity AUDIX system for LAN integration with DEFINITY ECS:

• Administer the TCP/IP LAN Connectivity
• Test the TCP/IP Connection
• Test the TCP/IP Connection to the DEFINITY ECS
• Administer the Switch Link
• Provide a DNS Server Address If You Used Names
• Administer the DCS Network Time Zone
• Change the Switch Extension Length on the Intuity AUDIX System
• Stop and Start the Voice System
• Verify the LAN Link

Administer the TCP/IP LAN Connectivity

Complete the following procedures to administer TCP/IP LAN connectivity:

• Administering the LAN for the Intuity AUDIX System
• Establishing Network Addresses
• Initializing the LAN Circuit Card
• Attaching the Cable

Test the TCP/IP Connection

Complete the following procedures to test the TCP/IP connection:

• Entering the IP Address for the Intuity AUDIX System
• Transmitting the Test Packets (only if connecting to the customer's LAN)
• Verifying the IP Address for Remote Machines (only if connecting to the customer's LAN)

Do not administer the Avaya Intuity Message Manager at this time.

Test the TCP/IP Connection to the DEFINITY ECS

To test the TCP/IP Connection to the DEFINITY ECS:

1. Log in to the Intuity AUDIX system.
    
   

   Note: For instructions on how to log in to the system and display the Avaya Intuity Main Menu, see the installation book for information.

The system displays the Avaya Intuity Main Menu.

2. Start at the Avaya Intuity Main Menu and select:

Customer/Services Administration
	Diagnostics
		TCP/IP Diagnostics
			Send & Receive Test Packets

The system displays the Send and Receive Test Packets From Window.

3. Enter the IP address for the DEFINITY ECS.

This information is listed on Worksheet C: LAN Data for Switch Link to the Intuity AUDIX System in Switch Integration Planning.

4. Press F3 (Save).

The system displays the word "working" and then the Test Packets Results Window.

5. Check the test results as shown in the table for TCP/IP Test Results.
    
   

   Note: Avaya support services for the Intuity AUDIX system will not troubleshoot a customer LAN. If the customer LAN is experiencing difficulties, customers should follow their LAN escalation path.

   
    
   

   Table: TCP/IP Test Results

   Packet Loss	icmp_seq progression	Test Status	Action
   0 to 9%	Standard, 1, 2, 3...	Successful	Continue with Step�6.
   	Nonstandard	Successful	If more than 2 packets are out of sequence (for example, 0, 1, 3, 2, 5...), you might want to inform the customer administrator. This result can indicate potential network congestion or misrouting that can affect the operation of the switch integration. Continue with Step�6.
   10% or above	Standard, 1, 2, 3...	Failed	The integration might not operate correctly, or it might show poor performance. Check the cabling from the Intuity AUDIX system to its termination. Contact your remote support center for assistance.
   	Nonstandard

6. Press F6 (Cancel).
7. Continue with Administer the Switch Link.

Administer the Switch Link

To administer the switch link:

1. Start at the Avaya Intuity Main Menu and select:

Switch Interface Administration
	Call Data Interface Administration
		Switch Link Administration

The system displays the Switch Link Administration Window.
 


Note: The craft and sa login can administer all nonfixed fields in this window.

This information is listed on Worksheet G: LAN Data for the Intuity AUDIX System in Switch Integration Planning
 


Note: The Switch Link Type:, Country:, and Switch: fields are display only. The Switch: field can have only a value of DEFINITY OVERLAN. If these fields do not match the information on the Switch Selection window, readminister the Switch Selection window and view this screen again. If they still do not match, contact your remote support center. You might need to reload the switch integration software.

.

2. Enter the following information. Use the arrow keys to move the cursor to the desired field.
1. Enter an extension length of 3, 4, or 5 in the Extension Length: field. The number must match the dial plan of the switch. See Worksheet A: Voice Port Stations on Host Switch, in Switch Integration Planning, to determine the extension length.
2. Enter the AUDIX number. Valid entries are from 1 to 8.
3. Enter the number of the switch in the Switch Number: field.
    
   

   Note: The number for the host switch on a non-DCS integration is usually�1. For other switches, valid switch numbers range from 1 to 64. These numbers must match the numbers administered on the host DEFINITY ECS.

4. Enter the IP address for the switch in the IP Address/Host Name: field.
    
   

   Note: If you use the name instead of the IP address, you will need to administer the TCP/IP Networking window.

5. Enter the TCP port number in the TCP Port field. Use 5002 for the host switch. Use the port administration on the DEFINITY for any other switches.
    
   

   Note: If you are installing the Intuity AUDIX system with a DCS network, continue with the procedures in this section. After completing these procedures, continue with DCS Administration. The DCS Administration section provides instructions for administering this screen for a DCS network.

3. Press F3 (Save) to update the system.
    
   

   Pressing F3 (Save) causes a temporary loss of any service because the Intuity AUDIX system resets the link. If you do not want to cause a temporary loss of service at this time, press n and then F6 (Cancel) to exit the screen without saving any changes. Complete the procedure when the Intuity AUDIX system is taking fewer telephone calls.

4. Press ENTER to continue.

The system displays a message that indicates the switch link is being reset.

5. Press F6 (Cancel) to exit the Switch Link Administration Window and return to the Avaya Intuity Main Menu.
6. Determine your next step:
• If you did not use names in the IP Address/Host Names field and:
• The Intuity AUDIX system will be operating with a DCS network, continue with Administer the DCS Network Time Zone.
• The Intuity AUDIX system will not be operating with a DCS network, continue with Stop and Start the Voice System.
• If you used host names in the IP Address/Host Names field, continue with the next procedure, Provide a DNS Server Address If You Used Names. You must administer the TCP/IP Networking window.

Provide a DNS Server Address If You Used Names

Complete the following screen if you administered the Switch Link Administration Window using host names instead of IP addresses. If you used IP addresses, do not administer this screen.

1. Start at the Avaya Intuity Main Menu and select:

Switch Interface Administration
	Call Data Interface Administration
		TCP/IP Networking Administration

The system displays the TCP/IP Networking Administration Window.
 


Note: The craft and sa logins can administer all nonfixed fields on this screen.

This information is listed on Worksheet G: LAN Data for the Intuity AUDIX System in Switch Integration Planning.

2. Enter the local domain name. This is the TCP/IP domain name of the Intuity AUDIX system. This information is available from the customer's LAN administrator.
3. Enter the DNS server IP address as provided by the customer LAN administrator.
4. Determine your next step:
• If you are installing a Intuity AUDIX system with a DCS network, continue with Administer the DCS Network Time Zone.
• If you are not installing a Intuity AUDIX system with a DCS network, continue with Stop and Start the Voice System.

Administer the DCS Network Time Zone

Administer the time zones for the individual switches in the DCS network if the Intuity AUDIX system will be working in a DCS network. See Worksheet H: Time Zones for DCS Networks, in Switch Integration Planning, for the information you need.
 

Note: This screen does not change the time zone assignments for the Intuity AUDIX system or the host switch. To set the Intuity AUDIX system time zones, see Date, Time, and Time Zone Settings.

To administer the DCS network time zone:

1. Start at the Avaya Intuity Main Menu and select:

AUDIX Administration

2. Enter change switch-time-zone at the prompt.

The system displays the Change Switch-Time-Zone Command Output Screen.

3. See Worksheet H: Time Zones for DCS Networks for time zone assignments. Enter the time zone and the daylight saving values for each switch.

Use arrow keys to move to the different fields.

4. When you finish, press F3 (Enter) to change the time zones.
5. Enter exit to return to the Avaya Intuity Main Menu.
6. Determine your next step:
• If you do not need to change the switch extension length, continue with Stop and Start the Voice System.
• If you need to change the switch extension length, continue with Change the Switch Extension Length on the Intuity AUDIX System.

Change the Switch Extension Length on the Intuity AUDIX System

The Intuity AUDIX system has a default extension length of four digits. You might need to change the extension or dial plan length to match the dial plan on the switch. Use the procedures in this section to change the extension length.

1. Start at the Avaya Intuity Main Menu and select:

Switch Interface Administration
	Call Data Interface Administration
		Call Data Interface Administration

The system displays the Switch Link Administration Window with the cursor in the Extension Length: field.

2. Enter an extension length of 3, 4, or 5 in the Extension Length: field. The number must match the dial plan of the switch. See Worksheet G: LAN Data for the Intuity AUDIX System, in Switch Integration Planning to determine the extension length.
3. Press F3 (Save) to change the dial plan.
    
   

   Pressing F3 (Save) causes a temporary loss of any service because the Intuity AUDIX system resets the link. If you do not want to cause an outage at this time, press n and then F6 (Cancel) to exit the screen without saving any changes. Complete the procedure when the Intuity AUDIX system is taking fewer telephone calls.

4. Press ENTER to continue.

The system displays a message that indicates the switch link is being reset.

5. Press F6 (Cancel) to return to the Avaya Intuity Main Menu.
6. Select:

AUDIX Administration

7. Enter change machine at the prompt.

The system displays the Machine Profile Screen.

8. Enter the first extension of the range in the Start Ext: field. The range must have the same number of digits as indicated in the Extension Length: field.
9. Enter the ending extension of the range in the End Ext: field. The range must have the same number of digits as indicated in the Extension Length: field.
    
   

   Notes: You cannot change the Extension Length: field on this form. Use the Switch Link Administration Window to change the extension length. Do not enter any prefixes in the Prefix field if you are changing the switch extension length on a local machine.

10. Press F3 (Enter) when you want to save the changes.
11. Enter exit to return to the Avaya Intuity Main Menu.
12. Continue with Stop and Start the Voice System.

Stop and Start the Voice System

Use the following procedures to stop and start the voice system.

Stop the Voice System

To stop the voice system:
 

Stop the voice system only when it is absolutely necessary. If you stop the voice system, all calls in progress will be disconnected, subscribers calling AUDIX will hear a fast busy signal, and callers sent to AUDIX coverage will hear ringing with no answer.

1. Start at the Avaya Intuity Main Menu and select:

Customer/Services Administration
	System Management
		System Control
			Stop Voice System

The system displays the Wait Time Window.

2. Enter a number between 60 and 600 to designate how long the system will wait for calls in progress to finish before stopping the voice system.
3. Press F3 (Save).

The system displays the following message:

The Voice System is now stopping.

Initiating request to clear all calls in the next xx seconds.

Orderly idling of the system succeeded.

After the Voice System has completely stopped, use the "Start Voice System" choice from the System Control menu to restart the Voice System.

The Voice System has stopped.

Press Enter to Continue.
 


Note: When the voice system is stopped, the administrator cannot access Intuity AUDIX administration screens. AUDIX Administration still appears as an option on the Avaya Intuity Main Menu, but the administrator cannot select this option. To view Intuity AUDIX administration screens, the administrator must restart the voice system. See Start the Voice System for the procedure.

4. Press ENTER.
5. Continue with Start the Voice System.

Start the Voice System

To start the voice system:

1. Start at the Avaya Intuity Main Menu and select:

Customer/Services Administration
	System Management
		System Control
			Start Voice System

The system displays the following message:

The Voice System is starting.
The Voice System is initializing cards.

Startup of the Voice System is complete.

Hit acknowledge key to continue.

2. Press F3 (Acknowledge).

The system displays the System Control Menu.

3. Press F6 (Cancel) twice to reach the Customer/Services Administration menu.
4. Continue with Verify the LAN Link.

Verify the LAN Link

To verify the LAN link:

1. Start at the Customer/Services Administration menu and select:

Diagnostics
	Switch Link Diagnostics
		Link Diagnostics

The system responds with the Switch Link Diagnostics Window.

2. Verify that the Link and Session status are both up.
3. Determine your next step:
• If either the Link or the Session status is not up, use LAN Link Troubleshooting Procedures to locate and correct the problem.
• If the Link and Session status are both up and you have to change settings to customize the switch integration (needed in some locations other than the U.S. and Canada), contact your remote support center at this time, or go to Specific Switch Integration Parameter Administration.
• If you do not need to change the settings for the integration and:
• You do not need to administer DCS, return to your installation information and continue with analog acceptance testing.
• You also need to administer DCS, continue with DCS Administration.

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