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Testing Avaya Intuity FAX Messaging

Use the customer's fax machine to call the Intuity AUDIX application and complete the procedures in this section to send, retrieve, and print a test fax.


 

Note: What you do may vary slightly from these procedures depending on the type of fax machine.

Sending a Test Fax to the Avaya Intuity System

To send a test fax to the system:

  1. Place a page of printed text into the customer's fax machine.
  2. Call the message retrieval number (the hunt group number) from the customer's fax machine. Let Intuity AUDIX answer the call.

    3. The system answers your call with:

    "Welcome to AUDIX. For help at any time, press star H.
    Please enter extension and pound sign."


     

    Tip: * 4 is the same as * H.

  3. Enter the test-1 extension number,followed by # when the Intuity AUDIX application asks for the extension.
  4. Press # when the Intuity AUDIX application asks for the password.

    5. The system responds:

    "Test-1. No new messages. To record messages, press 1. To get
    messages, press 2. To administer personal greetings, press 3."

  5. Press 1 to create a fax message.

    6. The system responds:

    "To send only a fax, press pound. Otherwise, when finished
    recording, press pound to approve or 1 to edit your message.
    Record at the tone."

  6. Press # to create only a fax message.

    7. The system responds:

    "Enter extensions and pound sign. When finished addressing,
    press pound."

  7. Enter the extension for test-2 followed by #.


    8.  

    Tip: If you enter the wrong extension, press * 3 to delete your entry. Then enter the correct extension number for Test-2.

    If a name is voiced in for Test-2, the system responds:

    "Test-2."

    If the Name Record By Subscriber feature is not activated, the system responds with the extension number.

  8. Press # to approve the addressing.

    9. The system responds:

    "Load your document into the fax machine. To send, press pound
    or enter a delivery option. To hear a list of options, press zero."

  9. Press #.

    10. The system responds:

    "Press start on your fax machine now."

  10. Press the start button on the fax machine.
  11. Hang up the handset.

    12. The fax machine continues to transmit to the Intuity AUDIX application.

  12. Remove the test fax and any confirmation page from the fax machine.
  13. Continue with Printing a Test Fax.

Printing a Test Fax

You can retrieve and print the test fax either from the customer's fax machine or from the
test-2 telephone. Both procedures are listed below.

Retrieving and Printing the Test Fax from the Customer's Fax Machine

To retrieve and print the test fax from the customer's fax machine:

  1. Call the message retrieval number from the customer's fax machine. Let Intuity AUDIX answer the call.

    2. The system answers your call with:

    "Welcome to AUDIX. For help at any time, press star H. Please enter extension and pound sign."


     

    Tip: * 4 is the same as * H.

  2. Enter the test-2 extension number followed by # for the extension.
  3. Press # when the Intuity AUDIX application asks for the password.

    4. The system responds:

    "One new message, one with fax. To record messages, press 1.
    To get messages, press 2. To administer personal greetings, press 3..."

  4. Press 2.

    5. The system responds:

    "Fax message from Test-1 received xxx, 1 page, extension xxxx.
    To print fax press star one. To delete press star D. To skip press
    pound."


     

    Tip: * 3 is the same as * D.

  5. Press * 1.

    6. The system responds:

    "To specify destination, enter number and pound sign. To print
    on the fax machine from which you are calling, press star 6."

  6. Press * 6.

    7. The system responds:

    "Press start on your fax machine now."

  7. Press the start button on the customer's fax machine.
  8. Hang up the handset.

    9. The system resends the fax to the fax machine.

  9. Remove the test fax and cover page from the fax machine.
     

    Note: The quality of the test fax will vary according to the type of fax machine the customer is using. If you encounter problems with sending and printing a fax, see the fax troubleshooting procedures for more information.

  10. If all switch administration is completed, continue with Removing Test Subscribers.

    11. If all switch administration is not completed, continue with Administering Email.

Retrieving and Printing the Test Fax from the Test-2 Telephone

To retrieve and print the test fax from the test-2 telephone:

  1. Call the message-retrieval number from the test-2 telephone. Let Intuity AUDIX answer the call.

    2. The system answers your call with:

    "Welcome to AUDIX. For help at any time, press star H. Please enter extension and pound sign."


     

    Tip: * 4 is the same as * H.

  2. Press # for the extension.
     

    Note: You can do this only if you are calling directly from the test telephone connected to the extension that received the fax. Otherwise, you must enter the extension number for test-2 followed by #.

  3. Press # when the Intuity AUDIX application asks for the password.

    4. The system responds:

    "One new message, one with fax. To record messages, press 1.
    To get messages, press 2. To administer personal greetings,
    press 3..."

  4. Press 2.

    5. The system responds:

    "Fax message from test-1 received xxx, 1 page, extension xxxx. To print fax, press star one. To delete, press star D. To skip press pound."


     

    Tip: * 3 is the same as * D.

  5. Press * 1 to print the fax.

    6. The system responds:

    To specify destination, enter number and pound sign. To print on the fax machine from which you are calling, press star 6.

    Enter 1 (or the number with which you administered the prefix field on the Machine Profile screen if that number is other than 1) and the extension number for the customer's fax machine followed by #.
     

    Note: The AMIS analog networking prefix that you set up for this acceptance test is 1.

    The system responds:

    "Print scheduled."

    The system then prints the fax to the specified destination.
     

    Note: If the system is unable to connect, it waits approximately 1.5 hour and tries again. If this occurs, log back in to the test-2 mailbox and press 2 for messages. The fax will be stored under old messages. Repeat Step�4 to send the fax again.

  6. Remove the test fax from the fax machine.
     

    Note: The quality of the test fax will vary according to the type of fax machine the customer is using. If you encounter problems with sending and printing a fax, see the fax troubleshooting procedures for more information.

  7. If all switch administration is complete, continue with Removing Test Subscribers.

    8. If all switch administration is not complete, continue with Administering Email.

Removing Test Subscribers


 

Note: Complete this procedure to remove test subscribers 1 and 2 from the system only if all switch administration is complete.

  1. Start at the Avaya Intuity Main Menu and select:

    2. AUDIX Administration

    The system displays the AUDIX Command Prompt Screen.

  2. Enter rem su test-1 at the enter command: prompt.

    3. The system displays the Remove Test Subscriber Screen showing subscriber test-1.

  3. Press F3 (Enter) to remove the subscriber test-1.

    4. The system displays the following message:

    command successfully completed

  4. Enter rem su test-2 at the enter command: prompt.

    5. The system displays the Remove Test Subscriber Screen now showing subscriber test-2.

  5. Press F3 (Enter) to remove the subscriber test-2.

    6. The system displays the following message:

    command successfully completed

  6. Enter exit at the prompt to return to the Avaya Intuity Main Menu.
  7. Continue with Administering Email.
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