| |
|
|
VM Alarms
VM ALARM_ORIG 0
Description:
This alarm indicates a test of Alarm Origination. The remote maintenance center is conducting this test.
Repair Procedure:
No corrective action is necessary.
VM ANNC 4
Description:
The active announcement set is either:
Repair Procedure:
Contact your remote maintenance center.
VM AUD_BKUP 0
Description:
Portions of the Intuity AUDIX system data backup failed.
Note: The system is providing Intuity AUDIX service, and the current backup is valid. However, future backups may fail.
Repair Procedure:
Contact your remote maintenance center.
VM AUDIT 0
Description:
Repair Procedure:
Contact your remote maintenance center.
VM AUDIT 1
Description:
The delivery data audit failed.
Note: This alarm is probably related to the mailing lists audit.
Repair Procedure:
Contact your remote maintenance center.
VM AUDIT 100
Description:
Portions of the weekly database audit failed. The system is providing Intuity AUDIX service. This service, however, may be limited or inconsistent.
Repair Procedure:
Contact your remote maintenance center.
VM AUDIT 101
Description:
The weekly database audit failed.
Repair Procedure:
Contact your remote maintenance center.
VM AUDIT 102
Description:
Portions of the weekly database audit failed.
Repair Procedure:
Contact your remote maintenance center.
VM AUDIT 103
Description:
Portions of the weekly database audit failed.
Repair Procedure:
Contact your remote maintenance center.
VM AUDIX_FS 0
Description:
The system logs this alarm when the voice storage space used is at 90% capacity or greater. The system will automatically resolve this alarm when the space usage drops below 85%.
Repair Procedure:
Contact your remote maintenance center.
VM AUDIX_FS 1
Description:
The Intuity AUDIX data space used reached 80% capacity. The system will automatically resolve this alarm when the space usage drops below 75%. If the space usage does not decrease, this alarm may escalate to a VM AUDIX_FS 0 alarm.
Repair Procedure:
Note: After each step, check for resolved alarms to see if you have freed enough space.
- Decrease the maximum number of activity log entries by doing the following:
- Starting at the Avaya Intuity Main Menu, select:
AUDIX AdministrationThe system displays the AUDIX Command Prompt Screen.
- Enter change system-parameters activity-log
- Decrease the number in the
Maximum Number of Activity Log Entriesfield.- Press F3 (Enter) to save the information.
- Ask subscribers to delete unneeded messages. You may want to do this using the Broadcast Messages feature.
- Reduce message retention time by doing the following.
- Starting at the Avaya Intuity Main Menu, select:
AUDIX AdministrationThe system displays the AUDIX Command Prompt Screen.
- Enter change COS cos-number
The cos-number may be any number 0 through 11. You will want to modify the cos-number that applies to most subscribers.
- Decrease the number in the Retention Times field under INCOMING MAILBOX and OUTGOING MAILBOX.
- Press F3 (Enter) to save the information.
- If the alarm is still active, contact your remote maintenance center.
VM AUDIX_FS 2
Description:
The file count reached 80% capacity. This alarm may escalate to VM AUDIX_FS 0. The system will automatically resolve this alarm when file count used goes below 75%.
Repair Procedure:
Note: After each step, check for resolved alarms to see if you have freed enough space.
- Ask subscribers to delete unneeded messages. You may want to use the Broadcast Message feature.
- Remove unused local and remote subscribers by doing the following.
- Starting at the Avaya Intuity Main Menu, select:
AUDIX AdministrationThe system displays the AUDIX Command Prompt Screen.
- Enter remove subscriber name
- Enter list remote-extension remote machine name
To list the remote machine names, use the list machines command.
- Look at the
Usage Datefield for each remote subscriber and delete those that are unused by entering remove remote-subscriber remote subscriber extension- Reboot the system to allow the Avaya Intuity system to reclaim unused resources.
- If the alarm is still active, contact your remote maintenance center.
VM AUDIX_FS 3
Description:
An attempt to restart the Intuity AUDIX application failed because the Intuity AUDIX database is corrupt. The system is not providing Intuity AUDIX service.
Repair Procedure:
Contact your remote maintenance center.
VM AUDIX_FS 4
Description:
The Intuity AUDIX data files are corrupt. Although the system is providing Intuity AUDIX service, subscribers may have trouble sending or receiving messages.
Repair Procedure:
Contact your remote maintenance center.
VM AUDIX_FS 5
Description:
The Intuity AUDIX data files are corrupt. Although the system is providing Intuity AUDIX, subscribers may have trouble sending or receiving messages.
Repair Procedure:
Contact your remote maintenance center.
VM AUDIX_FS 6
Description:
The database might be corrupted. Although the system is providing Intuity AUDIX service, this condition could lead to severe problems.
Repair Procedure:
Contact your remote maintenance center.
VM AUDIX_FS 7
Description:
The system is experiencing possible file system corruption. Although the system is providing Intuity AUDIX service, this condition could lead to severe problems. Nightly and manual backups will usually fail while this alarm is active.
Repair Procedure:
Contact your remote maintenance center.
VM AUD_RESTOR 0
Description:
An Intuity AUDIX system-data restore failed. The Intuity AUDIX application will not initialize.
Repair Procedure:
Contact your remote maintenance center.
VM FAXAP 0
Description:
Queries to the Intuity FAX Messaging database fail. This alarm indicates a possible database corruption.
Repair Procedure:
Contact your remote maintenance center.
VM GRAMMAN 001
Description:
Intuity AUDIX has lost its connection to the dialing server. This is probably because the dialing server is down due to being turned off or a TCP/IP problem.
Repair Procedure:
You must wait for the TSC to fix this problem. The alarm is called in automatically, unless there is another major alarm still active.
VM LANINTF 0
Description:
The system has a resource problem.
Repair Procedure:
Contact your remote maintenance center.
VM LANINTF 1
Description:
The system has a resource problem.
Repair Procedure:
Contact your remote maintenance center.
VM LDAPFAIL 0
Description:
An attempt to restart the LDAP Server on the Intuity AUDIX server failed.
Repair Procedure:
Contact your remote maintenance center.
VM NOCUSTANNC 0
Description
The system attempted to restore custom announcements, however no custom announcement set is administered.
Repair Procedure:
- Activate a custom announcement set.
- Stop the voice system.
- Restore the custom announcement set.
- Start the voice system.
VM NAMESRESTR 0
Description:
Recorded subscriber names are not installed on the system.
Repair Procedure:
VM REORGDB 0
Description:
The system logs this alarm when AUDIX initialization fails. System initialization is suspended while the database is reorganized. This error can occur in the following circumstances:
The system will automatically resolve this alarm after it reorganizes the database and completes initialization.
Note: Do not hit the reset button. Wait for the system to reorganize the database and initialize.
Repair Procedure:
Wait for the alarm to automatically clear. This can take as long as 2 hours. If the alarm does not clear after this length of time:
Contact your remote maintenance center.
VM REORGDB 1
Description:
The system logs this alarm when a database repair fails. This occurs when the database is corrupted. This error occurs in the following circumstances:
The system will automatically resolve this alarm after it reorganizes the database and reinitializes.
Repair Procedure:
Call TSC to restore the database from a previous backup.
Contact your remote maintenance center.
VM RPCTEST 001
Description:
IMAPI functionality is impaired so that Avaya Intuity Message Manager and Trusted Server services are not available. Since the system is providing Intuity AUDIX services, subscribers can use the telephone interface to retrieve messages.
Repair Procedure:
Contact your remote maintenance center.
VM SERVER 900
Description:
A trusted server exceeded the inactivity timeout period administered on the Intuity AUDIX System Parameters IMAPI-Options screen (ch sy i).
Repair Procedure:
Contact your remote maintenance center.
VM SERVER 901
Description:
A trusted server logged an alarm.
Repair Procedure:
Contact your remote maintenance center.
VM SOFTWARE 0
Description:
An Intuity AUDIX process failed.
Repair Procedure:
When this alarm occurs, the Intuity AUDIX application automatically restarts. This alarm remains active during the restart and will be resolved when the Intuity AUDIX application successfully restarts.
If the system does not successfully restart, contact your remote maintenance center.
VM SOFTWARE 1
Description:
An Intuity AUDIX process failed.
Repair Procedure:
When this alarm occurs, the Intuity AUDIX application automatically restarts. This alarm remains active during the restart and will be resolved when the Intuity AUDIX application successfully restarts.
If the system does not successfully restart, contact your remote maintenance center.
VM SOFTWARE 2
Description:
An Intuity AUDIX process failed.
Repair Procedure:
When this alarm occurs, the Intuity AUDIX application automatically restarts. This alarm remains active during the restart and will be resolved when the Intuity AUDIX application successfully restarts.
If the system does not successfully restart, contact your remote maintenance center.
VM SOFTWARE 100
Description:
An Intuity AUDIX process failed to restart.
Repair Procedure:
Contact your remote maintenance center.
VM SOFTWARE 101
Description:
Non-standard system software is in use.
Repair Procedure:
Contact your remote maintenance center.
VM SOFTWARE 201
Description:
An Intuity AUDIX process could not initialize. The system may be providing limited Intuity AUDIX service.
Repair Procedure:
When this alarm occurs, the system automatically attempts to restart the failed process. The alarm remains active until the process successfully initializes, and then the alarm is automatically resolved.
If this alarm fails to resolve, contact your remote maintenance center.
VM SOFTWARE 202
Description:
An Intuity AUDIX process could not operate. The system may be providing limited Intuity AUDIX service.
Repair Procedure:
When this alarm occurs, the system automatically attempts to restart the failed process. The alarm remains active until the process successfully initializes, and then the alarm is automatically resolved.
If this alarm remains active, contact your remote maintenance center.
VM SOFTWARE 203
Description:
An Intuity AUDIX process failed to initialize. The system may be providing limited Intuity AUDIX service.
Repair Procedure:
Contact your remote maintenance center.
VM SOFTWARE 204
Description:
An Intuity AUDIX process failed during operation. The system may be providing limited Intuity AUDIX service.
Repair Procedure:
Contact your remote maintenance center.
VM SOFTWARE 601
Description:
The system detected non-standard system software in use.
Repair Procedure:
Contact your remote maintenance center.
VM SOFTWARE 6000
Description:
An Intuity AUDIX process could not initialize. The system is not providing Intuity AUDIX service.
Repair Procedure:
Contact your remote maintenance center.
VM SOFTWARE 6001
Description:
An Intuity AUDIX process failed to operate.
Repair Procedure:
Contact your remote maintenance center.
VM SOFTWARE 6600
Description:
The Intuity AUDIX database automatic rebuild failed.
The system is not providing Intuity AUDIX service. The Intuity AUDIX application has automatically stopped itself and networking and attempted a restart. During this restart, the application operates database file checks and performs a rebuild audit to correct any problems or discrepancies detected. If the rebuild audit is not successful, this system generates this alarm.
Repair Procedure:
Contact your remote maintenance center.
VM SOFTWARE 6603
Description:
The Intuity AUDIX application detected file damage during a restart.
The system stops the initialization and the software attempts to fix the file problems. The system will automatically resolve this alarm after completing the fix and continue initialization.
Repair Procedure:
Contact your remote maintenance center.
VM SOFTWARE 6604
Description:
The system encountered problems while updating extension length values. Although the system updated the extension length, the Intuity AUDIX application could not update its internal tables. This alarm may block administrators from adding new subscribers.
Repair Procedure:
- Stop the voice system.
- Start the voice system to synchronize the voice platform and the Intuity AUDIX application.
- If the alarm fails to resolve, contact your remote maintenance center.
VM SOFTWARE 6605
Description:
The automated attendant routing table contains inconsistent data.
This alarm occurs when a call to an automated attendant cannot be routed as specified. This alarm can occur if the routing tables are not updated after voice mailboxes listed in the table are removed or if file corruption from a system crash occurs. The system will automatically resolve this alarm after the table is updated.
Repair Procedure:
- Update the routing tables with correct data.
- If this alarm persists, contact your remote maintenance center.
VM SOFTWARE 6606
Description:
An automated attendant software failure. When this alarm occurs, the Intuity AUDIX application may restart or shut down.
Repair Procedure:
Contact your remote maintenance center.
VM SOFTWARE 6607
Description:
The system has an inconsistent holiday or business schedule name. This alarm occurs when a call to an automated attendant cannot be routed as specified. The system will automatically resolve this alarm after a successful restoration of data and voice system restart.
Repair Procedure:
VM SOFTWARE 6608
Description:
The system is experiencing inconsistent automated attendant software operations.
Repair Procedure:
Contact your remote maintenance center.
VM SOFTWARE 6609
Description:
The system detected inconsistent automated attendant night service data.
Repair Procedure:
Contact your remote maintenance center.
VM SOFTWARE 6610
Description:
The Intuity AUDIX application cannot write to the day/night service file. The system is not providing correct night service operation. This alarm may occur with alarm VM SOFTWARE 6609.
Repair Procedure:
This alarm is automatically resolved when the proper night service state is determined.
If this alarm remains active, contact your remote maintenance center.
VM SOFTWARE 6611
Description:
The Intuity AUDIX application cannot communicate with the voice platform software. The system is providing limited or interrupted Intuity AUDIX service.
Repair Procedure:
Contact your remote maintenance center.
VM SOFTWARE 6612
Description:
The Intuity AUDIX outcalling feature failed.
Repair Procedure:
Contact your remote maintenance center.
VM SOFTWARE 6613
Description:
An error occurred during system installation or the system experienced incorrect modifications. System operation may be impaired.
Repair Procedure:
Contact your remote maintenance center.
VM SOFTWARE 6614
Description:
The system failed to initialize the Intuity AUDIX application because of insufficient system resources. The system is not providing Intuity AUDIX service.
Repair Procedure:
Contact your remote maintenance center.
VM SOFTWARE 6615
Description:
During system initialization, the traffic process is unable to access one of its database files.
Repair Procedure:
Reboot UNIX by tuning off the server and starting it back up.
VM SOFTWARE 6616
Description:
The AUDIX initialization process detected corrupt traffic data files. The system will automatically begin to correct the corruption.
Repair Procedure:
Contact your remote maintenance center.
VM SOFTWARE 6617
Description:
The Intuity AUDIX server detects that the LDAP Server is not responding.
Repair Procedure:
The server attempts to restart the LDAP Server. If the LDAP Server is restarted, the Warning alarm is resolved. If the LDAP Server does not restart, minor alarm VM LDAPFAIL0 will be raised.
VM SOFTWARE 7701
Description:
The system failed to locate all of the software needed to initialize the Intuity AUDIX application. The system is not providing Intuity AUDIX service. This can occur after a power hit or when a disk error happens. This alarm is also sent to the TSC.
Repair Procedure:
Contact your remote maintenance center.
VM SOFTWARE 7702
Description:
The system found that Intuity AUDIX database files were missing during AUDIX initialization. The system is not providing Intuity AUDIX service. This can occur after a power hit or when a disk error happens.
Repair Procedure:
Contact your remote maintenance center.
VM SOFTWARE 7703
Description:
The system experienced an unexpected file check failure after a voice system restart or a reboot.
Repair Procedure:
Contact your remote maintenance center.
VM SOFTWARE 7704
Description:
The system restarts too often.
Because of another alarm, the Intuity AUDIX application has tried to restart itself twice but has failed. The system is not providing Intuity AUDIX service.
Repair Procedure:
Contact your remote maintenance center.
VM SOFTWARE 7705
Description:
The Intuity AUDIX maintenance software automatically shut down the Intuity AUDIX application and attempted a restart.
This alarm can also indicate that the system attempted too many restarts or that an unexpected error occurred during the shutdown. The system is not providing Intuity AUDIX service.
Repair Procedure:
Contact your remote maintenance center.
VM SOFTWARE 7706
Description:
The system rebooted too often.
Because of another alarm, Intuity AUDIX Voice Messaging has tried to restart itself but has failed. The system is not providing Intuity AUDIX service.
Repair Procedure:
Contact your remote maintenance center.
VM SOFTWARE 7707
Description:
The Intuity AUDIX maintenance software automatically shut down the Intuity AUDIX application and attempted a restart.
This alarm can also indicate that the system attempted too many restarts or that an unexpected error occurred during shutdown. The system is not providing Intuity AUDIX service.
Repair Procedure:
Contact your remote maintenance center.
VM SOFTWARE 7708
Description:
The system rebooted too many times.
Because of another alarm, the Intuity AUDIX application has tried to restart itself but has failed. The system is not providing Intuity AUDIX service.
Repair Procedure:
Contact your remote maintenance center.
VM SOFTWARE 7709
Description:
The Intuity AUDIX maintenance software automatically shut down the Intuity AUDIX application and attempted a restart.
This alarm can also indicate that the system attempted too many restarts or that an unexpected error occurred during shutdown. The system is not providing Intuity AUDIX service.
Repair Procedure:
Contact your remote maintenance center.
VM SOFTWARE 7710
Description:
The maintenance software stopped Intuity AUDIX operation during a restart. The system is not providing Intuity AUDIX service.
Repair Procedure:
Contact your remote maintenance center.
VM SOFTWARE 7712
Description:
The maintenance software has automatically shut down the Intuity AUDIX application and attempted a restart. The system is not providing Intuity AUDIX service.
Repair Procedure:
Contact your remote maintenance center.
VM SOFTWARE 7713
Description:
The system failed to create a new voice filesystem during Intuity AUDIX initialization.
This problem can occur while attempting to add additional hours of speech to the system. The system is not providing Intuity AUDIX service.
Repair Procedure:
Contact your remote maintenance center.
VM SOFTWARE 7714
Description:
The Intuity AUDIX outcalling feature failed. The system is providing only limited Intuity AUDIX service.
Repair Procedure:
Contact your remote maintenance center.
VM SOFTWARE 7715
Description:
The Intuity AUDIX trusted server notification feature failed. The system is providing only limited Intuity AUDIX service.
Repair Procedure:
Contact your remote maintenance center.
VM SOFTWARE 7717
Description:
The system failed to find any announcement sets during Intuity AUDIX initialization. The system is not providing Intuity AUDIX service.
Repair Procedure:
Contact your remote maintenance center.
VM SOFTWARE 7718
Description:
During the system initialization, the AUDIX database integrity check failed. The system is not providing service.
Repair Procedure:
Contact your remote maintenance center.
VM SOFTWARE 7719
Description:
This alarm tells you that the outcalling database is corrupted.
Repair Procedure:
Contact your remote maintenance center to have them reinitialize the database. Next, each subscriber must re-enter their outcalling database information.
VM TRAFIXFAILED 0
Description:
The automatic file recovery procedure started by VM SOFTWARE 6616 failed. The system will continue to provide service, but traffic collection data is incomplete.
Repair Procedure:
Contact your remote maintenance center.
VM VMDIRS 0
Description:
The Intuity AUDIX application is experiencing problems with a file. Although the system is providing Intuity AUDIX service, the system response times may be slow and the performance poor.
Repair Procedure:
Contact your remote maintenance center.
VM VM_PT 3
Description:
An Intuity AUDIX port process failed too many times. The system set the service status of the affected channel to manually-out-of-service (manoos).
Repair Procedure:
Contact your remote maintenance center.
VM VM_PT 4
Description:
An attempt to send or receive a fax failed. The system generates this alarm after a number of failures occur.
Repair Procedure:
The system automatically resolves this alarm if a failure does not reoccur within 5 minutes. If this alarm fails to remains active, contact your remote maintenance center.
VM VM_PT 5
Description:
An attempt to record or print a fax failed. The system generates this alarm after a number of failures occur. This alarm can indicate a problem with the subscribers' fax equipment or Avaya Intuity FAX Messaging administration.
Repair Procedure:
- Verify that the subscribers' fax equipment is working properly.
- Verify that Intuity FAX Messaging is properly administered.
- If the alarm fails to resolve, contact your remote maintenance center.
http://www.avaya.com Avaya UCS Information Development |
| |
|
|