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Integrating the Aria User Interface with the Intuity AUDIX System Overview

Integrating the Aria user interface with the Intuity system requires that you perform administration tasks for the following:

Administering Channels for the Aria on Intuity User Interface

When assigning services to channels, enter ari_init in the Service Name: field.

Activating the Aria User Interface on Intuity Feature

The Aria User Interface on Intuity is an optional feature and must be purchased. Contact your Intuity sales representative for assistance.

Once you have purchased the Aria User Interface on Intuity and have activated it, you can verify that it is activated by completing the procedures described in Verifying Feature Options.

Administering TCP/IP Networking for the Aria on Intuity User Interface

TCP/IP networking must be enabled and a machine name be defined before you can access the Aria on Intuity User Interface.

Administering IMAPI for the Aria on Intuity User Interface

You must activate IMAPI for the entire system and for each mailbox.


 

Note: The IMAPI password feature should not to be used for systems using the Aria TUI including applications such as IMIA and ELA running on the same system.

Administering the Fax Machine Profiles for the Aria on Intuity User Interface

To administer the fax machine profiles for the Aria user interface, use a prefix of 32937 when setting up the profiles. The Aria TUI users are not required to enter the fax prefix when entering fax printing destinations. To accommodate this, all fax profiles for use with the Aria TUI should be configured in the following manner:

  1. Add each fax profile using the regular fax profile administration steps for Intuity AUDIX.
  2. Use the AUDIX administration screen and the change machine <name> command to modify each fax profile to include the number 32937 (that is FAXES) and the dialing prefix in the prefix column.

    3. Example 1: For a fax profile with a 4-digit extension length (for fax machines within the PBX) enter the fax prefix 32937. Aria TUI users only need to enter the 4-digit telephone number for such fax machines.

    Example 2: For a fax profile with a 7-digit extension length (for fax machines outside the PBX, but within the same area code) enter the fax prefix 329379. You need to enter the last number in this prefix (defined as 9 in this example) to obtain a dial tone outside the PBX. Aria TUI users only need to enter the last number in this prefix (defined as 9 in this example) and the 7-digit telephone number for such fax machines.

    Example 3: For a fax profile with a 10-digit extension length (for fax machines requiring a long-distance call) enter the fax prefix 3293791. You need to enter the second to last number in this prefix (defined as 9 in this example) and 1 to obtain a dial tone outside the PBX and initiate a long-distance call. Aria TUI users only need to enter the second to last number in this prefix (defined as 9 in this example), 1, and the10-digit telephone number for such fax machines.

    Example 4: For a fax profile requiring international dialing, enter 329379011<country code><city code>. You need to enter the second to last number in this prefix (defined as 9 in this example) and 011 to obtain a dial tone outside the PBX and initiate an international call. Aria TUI users only need to enter the second to last number in this prefix (defined as 9 in this example), 011<country code><city code>, and the telephone number for such fax machines.


     

    Note: A separate fax profile is required for each case.

Administering the Custom Announcements for the Aria on Intuity User Interface

The Aria on Intuity User Interface allows you to re-record certain Aria User Interface announcements by using the Message Manager utility.

To record the announcements:

  1. Make sure that the Aria system mailbox is defined in the System Defaults screen.
  2. Log in to the Aria system mailbox using Message Manager.
  3. Record the announcement to be replaced as a new message.
  4. Add the annotation (subject line) using the specified announcement ID.
  5. Send the message to the Aria System Mailbox you defined in the System Defaults screen.
  6. Repeat Step 2 through Step 5 for each fragment.
  7. Activate the customized announcements using the Aria Administration screen.


    8.  

    Note: Customized prompts might not reach the Aria system mailbox immediately. If this occurs, wait a few minutes and try to activate the prompts a second time.

Announcements That Can Be Customized


 
Table: Announcements That Can be Customized
Announcements
Announcement ID
(Annotation Tag)
When Played
"Welcome to Octel Voice Information processing."
1012:1616
On an external call into the system.
"Please enter the number of the person you are dialing. If you have a mailbox in the system, please press pound."
1012:1612
"Please enter the number now."
1012:1584
On a timeout after the above prompt.
"If you don't have a touch tone phone or you require assistance, please stay on the line."
1012:1592
"Welcome to AUDIX."
1504:1501
On an external call into the system.

Note: To customize call answer prompts to AUDIX, see Customizing Announcements

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