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Whenever a new voice response application is created, you must assign a channel or channels to the services provided by the application. You also may unassign channels when the services assigned to them are discontinued or to re-distribute call load.
Before services can be assigned to channels, the voice response applications for those services must be completed, tested, and installed on the Avaya Interactive Response system.
Note:
You can assign new services to channels without first unassigning existing services. The new services replace the previous service assignments.
