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The following table provides a brief description of licensed features which require licensing via WebLM before they can be used on the Avaya IR R2.0 system. For more information about a particular feature, see the appropriate feature description.
Feature |
Description |
E1/T1 digital interface protocols and Voice over IP
E1/T1 digital protocols:
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For IR, E1/T1 digital interface ports and VoIP ports are licensed from a common pool of E1/T1 digital interface ports and VoIP ports. The number of licenses you have configured for E1/T1 digital interface ports and VoIP ports in Web Administration should be equal to the number of licenses you have purchased for the feaure. Licenses are allocated by the IR system, in priority, first to digital interface ports and then to VoIP ports. Support for CINFO has also been introduced in IR R2.0. For more information, see Avaya IVR Designer R5.3 for TAS applications and Avaya IVR Designer R5.3 for VoiceXML applications.
A variety of T1 or E1 digital protocols can be assigned to the telephony cards in the Avaya IR system. These digital protocols make it possible for the Avaya IR system to communicate with and handle calls to or from many different types of public- and private-network switches. Beginning with Release 1.3, the QSIG digital protocol is available for T1 or E1 interfaces that use the ISDN-PRI protocol. QSIG is an ISDN-based protocol for signaling between nodes of a Private Integrated Services Network (PISN). The QSIG protocol is based on the ISDN Q.931 standard.
The VoIP feature enables the Avaya IR system to serve as an IVR adjunct that connects to a DEFINITY or MultiVantage switch over a packet-based network. With VoIP, transmission to the switch is achieved without digital interfaces (T1/E1). Instead, all transmissions occur over the packet network using the network interface card (NIC) on the Avaya IR system. Beginning with Release 1.2.1, VoIP and T1 or E1 digital interfaces can be used on the same Avaya IR system at the same time. |
NLSR provides a natural conversational interface with IVR systems. Not only can NLSR be used to recognize particular words and phrases, it can also interpret and assign meaning to the speech it recognizes. |
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With PTTS, you can include speech in an application using text as input. The text is converted to synthesized speech through a third-party Text-to-Speech (TTS) engine. PTTS can be used for text that is retrieved from a database or a host or for prompts. |
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The Network Management feature allows customers to monitor and administer their IR systems remotely, using a network management system. It provides client-side service for Simple Network Management Protocol (SNMP) communications with network management servers using such service monitoring software as HP OpenView or Tivoli.
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