more topics Remote Access Feature

Description

The Remote Access feature allows people to use the system by dialing the number of a line/trunk designated for Remote Access. The remote user should be required to dial a barrier code (password) after reaching the system. The system-wide barrier code length is programmed for a minimum of 4 digits and a maximum of 11. After gaining access to the system, a remote user can do any of the following:

• Dial extension numbers directly without going through a system operator. Remote callers can call inside extensions, data workstations, or Calling Groups just as if they were calling from an extension within the system.
• Select a regular or special-purpose outside line (for example, a WATS line) or a pool or ARS line to make outgoing calls. If the pool is busy, the system can be programmed to allow the remote user to use Callback to queue a call for the busy pool.
• Arrange to have calls forwarded, change the forwarding destination, or cancel forwarding to a telephone inside or outside the system.
  
  

Calls made through Remote Access to locations outside the system may vary in transmission quality. A Remote Access caller who calls into his or her own local system can reach extensions networked to the local system (non-local dial plan extensions), just as onsite users of the local system can. ARS calls that use public-switched network trunks connected to remote networked systems are treated as Remote Access calls at the remote system and at any intervening systems. For details, see Tandem Switching. Full details about private networks are provided in the Network Reference. Remote Access also allows remote system programming and maintenance.

Remote Access also allows remote system programming and maintenance.

Specific outside lines/trunks (ground-start, loop-start, emulated ground-start or loop-start) are programmed for either dedicated or shared Remote Access. When dedicated Remote Access is programmed for a line/trunk, all incoming calls on that line/trunk are treated as Remote Access calls. When shared Remote Access is programmed for a line/trunk, incoming calls on that line/trunk are treated as Remote Access calls only when Night Service is activated on the system. Remote Access can be assigned in this way to any outside line connected to the system, except Direct Inward Dial (DID) trunks, PRI dial plan routed facilities, or dial-in tie trunks. Loop-start lines programmed for Remote Access should also be programmed for reliable disconnect and must provide reliable disconnect.

SECURITY ALERT

Avoid programming a Remote Access line as a destination for Night Service on any published telephone number. Professional toll-fraud criminals scan telephone directories for published local and 800 telephone numbers. Using these numbers, they attempt to gain access to the system, then may use such features as Remote Access to reach outside facilities from within the system. For additional information about toll fraud, see Appendix A, Customer Support Information.

For DID trunks and PRI dial plan routed facilities, the routing digits must correspond to the Remote Access code programmed into the dial plan. Non-local Remote Access codes can be programmed into a system's non-local dial plan. Barrier codes should be required for tandem trunks; this is particularly important in systems (Hybrid/PBX mode) that are networked. For dial-in tie trunks, Remote Access is possible when the remote user dials the Remote Access code (the factory-set code is 889).

When a person calls into the system on a line/trunk that is programmed for Remote Access, the system answers the call and the caller receives a special dial tone. If a barrier code is not required, the caller can dial an extension, pool dial-out code, ARS code, telephone number, or feature code. If a barrier code is required, the caller dials the required 4- to 11-digit barrier code and receives a second dial tone.

To activate features when using Remote Access, press * followed by the feature code. Pressing # followed by the feature code (as on a single-line telephone) does not work.

Topics
	Description
	Lines and Trunks Table: Remote Access Routing User Interaction Class of Restriction
	At a Glance
	Considerations & Constraints
	System Programming
	Mode Differences
	Feature Interactions