CTI (Computer Telephony Integration) Link
Feature
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Description
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The MERLIN MAGIX Integrated System supports the use of an MLX port as a Computer
Telephony Integration (CTI) link in Hybrid/PBX mode. The CTI link feature allows
CTI applications to interact with the MERLIN MAGIX Integrated System over a
local area network (LAN). The CTI link is the system's hardware and software
interface to the Lucent Technologies PassageWay Telephony Services product,
which supports the Windows 95, Windows NT, Windows 3.1, Windows 3.11 for Workgroups,
Apple ® Macintosh ® OS and UNIX ®
systems platforms on the client side. CTI link circuitry connects to an MLX
port on the system and to a LAN server using Novell NetWare (releases 3.12,
4.1, and 4.11) or Windows NT 4.0 Server or Workstation software (Server is recommended).
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- The Apple Macintosh and some of the UNIX client libraries for Telephony
Service do not support MERLIN MAGIX Integrated System private data.
They only support standard Telephony Services Application Programming
Interface (TSAPI) call services and events. For details regarding this
issue, see the PassageWay Telephony Services Network Manager's Guide.
- Passageway Direct Connect is supported only on MLX telephones.
- Operation of LAN clients using PassageWay Telephony Services applications
connected via a CTI link depends on the application implemented and
the type of private trunks that connect the networked communications
systems. These constraints apply only to calls that are carried by these
private network trunks--generally, calls from non-local dial plan extensions.
For additional information about this operation, see Private
Network Operation. For more information about private networks,
see Uniform Dial Plan Feature.
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Client software using the CTI link can perform the following actions on a
user's computer:
- Screen pop (Calling Party Number, not Calling Party Name)
- Power dial
- Basic call control
CTI client applications can control functions at extensions with multiline
4400-Series, MLX, ETR, or MLS telephones.
Following are brief descriptions of the platform requirements for a CTI link
and the features listed above. For more detailed information about these features,
see the PassageWay Telephony Services Network Manager's Guide.
