CTI (Computer Telephony Integration) Link Feature

Description

Platform Requirements

A CTI link requires the following equipment:

• MERLIN MAGIX Integrated System in Hybrid/PBX mode.
• An MLX line/trunk or extension module, with a free extension jack, installed in the communications system control unit. A free extension jack cannot be the first or fifth port on a 008 MLX, 408 GS/LS-MLX, or 408 GS/LS-ID-MlX module; or the first, fifth, ninth, or thirteenth port on a 016 MLX module. A free extension jack cannot be a port programmed as an operator or programming console. The MLX module must have a certain firmware vintage or application vintage. See System Planning for details.

• Additional equipment and software is needed, depending on the software the LAN is using:
• If using Novell NetWare version 3.12, 4.11, or 4.1:
• An Intel ® i386, i486, or Pentium ® class computer with at least 16 MB of RAM. More memory may be needed if additional applications will be running on the server machine. See the PassageWay Telephony Services Network Manager's Guide for more information.
• 5 MB of available disk space in the system volume.
• MERLIN MAGIX Passageway Driver ® , version 1.1 or later installed.
• Telephony Services for NetWare software, Release 2.2.1 or later.
• An Eicon SCOM ISDN BRI card for the CTI link.
• A free 8-or 16-bit ISA slot for the ISDN BRI card.
• Interrupt 2 or Interrupt 3 available.
  
  

For a NetWare version 3.12 installation, additional files must be obtained from Novell's web site. For details, see the PassageWay Telephony Services Network Manager's Guide.



• If using Windows NT 4.0 Server:
• A 486-class or Pentium computer with a CD-ROM and at least 32 MB of RAM and 11 MB of disk space. More memory may be needed if additional applications will be running on the Telephony Server machine.
• MERLIN MAGIX NT PBX Driver version 1.0 or later installed.
• CentreVu ® Computer Telephony for Windows NT software, Release 3.10 or later.
• An Eicon DIVA Version 2.01 ISDN BRI card for the CTI link.
• A free 16-bit ISA slot for the ISDN BRI card.

For more information about these requirements and about installing a CTI link, see the PassageWay Telephony Services Network Manager's Guide.

Topics
	Description
	Platform Requirements Screen Pop Collected Digits Power Dial Basic Call Control Programming a CTI Link
	At a Glance
	Considerations & Constraints
	Private Network Operation
	Mode Differences
	Telephone Differences
	Feature Interactions