Directories Feature

Telephone Differences

An operator with a digital Direct-Line Console can use all Directory features.

To dial extensions or telephone numbers with the touch of a button, Directory features must be used. QCC operators cannot use Auto Dial.

A QCC operator can access the Personal Directory by selecting Directory on the Home screen. A QCC operator can place only 12 entries in the Personal Directory: six on the first page and six more on the second page of entries.

Directory features can be used for transferring calls. If an operator releases the call immediately after pressing the button for the listing, the caller hears the dial tone plus the Touch Tones for the dialed digits. If the operator waits until after dialing begins, the caller does not hear the dial tone and dialed digits.

Other Telephones

4400, 4400D, 4406D+, ETR, MLS, MLX-10, or MLX-5 Telephones

If you have a 4400, 4400D, 4406D+, ETR, MLS, MLX-10, or MLX-5 telephone, you cannot use the Extension Directory feature or the Personal Directory feature, but you can dial the listings in the System Directory by dialing the System Speed Dial codes assigned to them.

 

4424LD+ and MLX-20L Telephones

While a Personal Directory on a 4424LD+ or MLX-20L telephone is being programmed, you cannot receive calls (the caller hears a busy signal), but you still can hear the telephone ringing. Ringing occurs at 20-second intervals.

To use the System or Extension Directory feature on a 4424LD+ or MLX-20L telephone, press the Menu button, select Directory from the display, and select either type of directory from the display. Next, choose a range of letters from which to begin the search. The display shows the first seven listings that begin with the first letter in the range.

To scroll through the listings, select either Next Page to display the next seven entries or Prev Page to display the previous seven entries. To display the telephone number associated with an individual listing, select Show Number from the display-- Show Number is highlighted--and press the button next to the listing. To exit the Show Number function, select Show Number again--the highlight is removed from Show Number. To dial a number for a listing shown on the display, press the button next to the listing.

To use the Personal Directory on a 4424LD+ or MLX-20L telephone, press the Exit (4424LD+ or Home (MLX-20L) button; a QCC operator selects Directory from the Home screen. If listings have been programmed to appear on the Home screen, the first eight listings (six listings for a QCC operator) are shown. To see the second eight listings (six listings for a QCC operator), select Next Page. To select listings by using a range of letters, select Next Page from the Home display twice. Use the same procedure to search for listings as you do for System and Extension Directories. To dial a number for a listing shown on the display, press the button next to the listing.

The number for a marked Personal Directory listing is displayed when you choose Show Number. A marked Personal Directory listing is specifically designated during programming to suppress the telephone number from the display when the number is dialed from the display. Marked System Speed Dial entries (entries that do not display) are not affected by the Second Dial Tone setting. If a marked System Speed Dial entry uses star codes and the Central Office does not immediately supply dial tone when a star code is entered, the appropriate number of pauses (1.5 seconds each) must be programmed after each star code in the entry.

 

4412D+, 4424D+, MLX-28D, MLX-16DP, MLX-10DP, MLX-10D, and MLX 5-D Telephones

To use the System or Extension Directory, press the Menu button, select Dir from the display, then select either type of directory from the display. To begin searching, spell the name of the directory entry by using the dialpad. For example, to spell "Wayne," dial 92963 and select Enter from the display; the name with the closest match is displayed.

Scroll through the listings by selecting Prev (previous listing) or Next (next listing). To start a new search, select New. To dial the number for the name currently shown on the display, select Dial , and the number is automatically dialed. If the display of the telephone number has not been suppressed, > appears on the far right of the display. To see the number, press the button (4400-Series telephones) or the More button (MLX telephones).

 

Single-Line Telephones

Single-line telephone users cannot use the Extension Directory feature or the Personal Directory feature, but can dial the listings in the System Directory by dialing the System Speed Dial codes assigned to the listings.

Topics
	Description
	System Directory Extension Directory Personal Directory
	At a Glance
	Considerations & Constraints
	Telephone Differences
	Feature Interactions