Messaging Feature
Description
Receiving Messages
When the Message LED on a telephone is on or when a single-line telephone
user hears a stutter dial tone upon lifting the handset, there is a message
waiting for that person or for the Calling Group (if the extension is programmed
as a message-waiting receiver for a Calling Group). The message can be from
the following sources:
- An operator
- A voice messaging system
- A fax machine, if the extension is programmed as a fax message-waiting
receiver for fax transmissions
- Another user
- A Calling Group
Receiving messages and returning calls varies according to the display telephone
being used (see Table 1).
Table 1. Receiving Messages Functions
|
Display Telephone Action
|
|
Function
|
4412D+, 4424D+, 4424LD+, MLX
(including QCC)
|
4400, 4400D
|
ETR
|
MLS
|
|
Read message
|
Press the Menu button and select Messages from the display.
|
Dial #54.
|
Press the Feature button and dial 54 , or press a button programmed
with *54.
|
Press the Feature button and dial 54, or press a button programmed with
*54.
|
|
See rest of message
|
Press 
or the More button.
|
N/A (entire message appears on first screen
|
Press the More button.
|
Press the Scroll button, or press the Feature button and dial 29.
|
|
Next message
|
Select Next Message from the display.
|
Dial #28.
|
Press a programmed Next message button, or press the Feature button
and dial 28.
|
Press a programmed Next message button, or press the Feature button
and dial 28.
|
|
Return call
|
Select Return Call from the display.
|
Dial #27.
|
Press a programmed Return Call button, or press the Feature button and
dial 27.
|
Press a programmed Return Call button, or press the Feature button and
dial 27.
|
|
Delete message
|
Select Delete Message from the display.
|
Dial #26.
|
Press a programmed Delete Message button, or press the Feature button
and dial 26.
|
Press a programmed Delete Message button, or press the Feature button
and dial 26.
|
 |
- A message-waiting receiver for a Calling Group must be a local user
on the same system as the Calling Group.
- A user cannot use Return Call to call a remote voice messaging system;
he or she must dial the number manually.
- When someone uses the Return Call feature for a voice messaging system,
a call is returned to the voice messaging system, not to the specific
VMI extension that sent the message-waiting code.
|
Display telephones show messages in reverse order of when they were received;
the most recent message is displayed first. Each message is identified on the
display, as described in Table 2.
Table 2. Message-Waiting Display Identifiers
|
Type of Display Telephone
|
Identifier
|
Meaning
|
|
MLS
|
*
|
New or unread message
|
|
Call ext. or name
|
Message from caller's extension number or name
|
|
|
4400-Series, MLX, ETR
|
*
|
New or unread message
|
|
|
ATT
|
Message from system operator (attendant)
|
|
|
FAX
|
You have a fax
|
|
|
VMS
|
You have a voice mail message
|
|
|
EXT
|
Message from an extension (co-worker)
|
The type of message indicated does not allow a Calling Group message-waiting
receiver to distinguish between a message left for the Calling Group and a fax
or personal message.
Multiline telephone users with no display cannot use programmed message buttons
or feature codes to answer messages. The Message LED is usually turned off by
an operator. Users of ETR, MLS, 4400, MLX-5, or MLX-10 nondisplay telephones
can turn off the LED by pressing the Feature button and dialing 54. Check with
message sources (operator, fax, voice messaging) before turning off the LED.
| |
- If you press the Feature button and dial 54 on an MLS display telephone,
you enter Message operation mode. You can then delete messages, receive
messages, and perform other message operations. To exit Message operation
mode, you must delete all your messages or press the Feature button
and 54 again. If you have no messages, the telephone returns to normal
call handling mode after 15 seconds, even if you do not press the Feature
button and 54.
- If you press the Feature button and dial 54 on an ETR display telephone,
you enter Message operation mode. You remain in this mode until you
press the Feature button and dial 54 again. You cannot turn on message-waiting
lights at non-display telephones by using an ETR telephone.
- If you dial #54 on 4400D telephone, you enter Message operation mode.
You remain in this mode until you dial #54 again.
|
