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Sending Messages |
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Send / Remove Message |
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Leave Message |
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Receiving Messages |
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Fax Message-Waiting Receivers |
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Calling Group Message-Waiting Receivers |
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Posted Messages |
Queued Call ConsolesThe Send/Remove Message feature is an operator-only feature used by a DLC operator to turn on the Message LED to indicate a message waiting. For telephones without a display, Send/Remove Message is the only way the Message LED can be turned on and off by operators.
The first 18 lines on a DLC are always factory-set as Personal Lines.
Other Multiline TelephonesA Queued Call Console (QCC) operator can use Leave Message only by selecting the feature from the display. A QCC operator cannot cancel a sent message. A Send/Remove Message button is programmed as a fixed feature on a QCC.
4400, 4400D, and Single-Line TelephonesMDW 9000 telephones cannot receive Leave Message or Posted Message messages. They can receive operator (Send/Remove Message) and voice mail message notification. When the telephone is turned on, MSG appears on the display.
A user with an ETR telephone (display or non-display) can post a message but posted messages are not shown on ETR display telephones.
4400 and single-line telephone users cannot post a message.
To use the Leave Message feature while listening to ringback or the busy tone on a 4400, 4400D, or single-line telephone, dial #25. To use Leave Message without calling the extension, lift the handset (the telephone must connect to an SA or ICOM button), then dial #53 and the person's extension number.
If a 4400 or single-line telephone sends a message to a nondisplay telephone user and there is no voice messaging system, the caller receives no error indication, and no message is sent.
To cancel a message sent on a 4400, 4400D, or single-line telephone, lift the handset and dial #*53 and the extension number where the message was left.
Single-line telephone users without a Message LED hear a stutter dial tone when a message is waiting. A single-line telephone user cannot respond to messages by using feature codes. Normally, if a single-line telephone has a Message LED, it is turned off by an operator. However, a single-line user can turn off the Message LED by lifting the handset and (while listening to inside dial tone) dialing #54. Check with all message sources (system operator, fax, voice messaging) before turning off the LED.