Updating system software using downloaded software

This procedure provides steps for downloading service pack software from Avaya's support site and performing a software update on the Message Networking system.

Important! It is critical that the machine to which you download the Message Networking software update have the latest virus detection software installed.

Notes:

• If you are installing a service pack, follow the installation procedure included in the Change Description for the service pack.
• You can also perform a software update using a CD-ROM shipped from Avaya. For information on performing a software update using an Avaya-provided CD-ROM, see Updating system software via CD-ROM.
• Updating the system software requires a system restart. Plan to do the installation during low usage hours.
• If you want to update the existing language software or add new language software, see Installing switch connection software and language packages.

Download the software update

Complete the following steps to update the system:

1. Download the Message Networking software update from the Avaya Support site:
   1. Go to http://www.avaya.com/support and then navigate to the Message Networking page.
   2. Access the software downloads area.
   3. Select the software update you want to download.
   4. When prompted whether you want to open the file or save it, click Save.
   5. Specify a destination for the downloaded software and then click Save.
      The software is downloaded to the specified location.
2. Transfer the downloaded software to CD or use an FTP program to transfer the downloaded software to the Message Networking system.

   If you use FTP to transfer the downloaded software, be aware of the following:

• Make sure that you set the transfer type to binary
• You need to use the icftp login and corresponding password when transferring files to the Message Networking using the FTP feature.
• Some FTP programs allow you to change the case of the filename you are transferring. Do not change the case of the filename; you must preserve the original case of the filename that you are transferring for the software update to be successful.
• Message Networking systems are shipped with the FTP feature deactivated by default. If you activate FTP to use it for a task, such as exporting a report, it is recommended that you deactivate it when you complete the task.
• For information on Message Networking's FTP support, see Message Networking File Transfer Protocol support.
3. Complete the procedure to install the downloaded software via CD or LAN. If you used FTP to transfer the downloaded software to Message Networking, install the software via LAN.

Install the downloaded software via CD

Complete the following steps to install the downloaded software via CD:

1. Perform a backup of the Message Networking system.
2. Insert the CD that contains the downloaded software into the CD drive.
3. Log in to the system.
4. Start at the Administration menu, and select Utilities > Software Management > Install Downloaded Software.
5. Click CD.
6. If you are updating from Message Networking Release 1.1, a page displays the message that you must install a newer version of the system's software management software before proceeding:
   1. Click Install the newer software management software.
      A page displays that the software management software installation is proceeding.
   2. Click Continue.
7. The system displays a warning if you have not backed up your system recently. Click Cancel to return to the Utilities menu and perform a backup, or click Continue this operation without current system backup to proceed without a backup.
8. When the system displays a list of packages available to be installed, click to mark the packages you want to install and then click Install selected packages.

   Note: If the system finds non-Avaya packages on the CD, it notifies you of the non-Avaya packages and does not allow you to install them. However, you can proceed with the installation of any Avaya packages on the CD.

9. Verify the list that is displayed. If you need to change the list, click Back on the browser toolbar, and select or deselect packages. Then click Install Selected Packages.
10. As the update progresses, press PageDown to view the bottom of the log.
11. When the message displays that all packages have successfully installed, manually remove the CD from the CD drive, return to Software Management Menu and then click Return to Main Menu.
12. From the main Administration menu, select Utilities > Reboot System.

    The system begins the system reboot. During the restart, login prompts display. Do not log in at these prompts as the system is not ready.

13. When the system displays the message "ICHG Module Started," press Enter and then log into the system.
14. The update is complete. Test system features by creating test messages and checking subscriber information.
15. If you want to update the existing language software or add new language software, see Installing switch connection software and language packages.
16. Reboot the system.

Install the downloaded software via the LAN (FTP)

Complete the following steps to install the downloaded software via the LAN:

1. Perform a backup of the Message Networking system.
2. Log in to the system.
3. Start at the Administration menu, and select Utilities > Software Management > Install Downloaded Software.
4. Click LAN.
5. If you are updating from Message Networking Release 1.1, a page displays the message that you must install a newer version of the system's software management software before proceeding:
   1. Click Install the newer software management software.
      A page displays that the software management software installation is proceeding.
   2. Click Continue.
6. The system displays a warning if you have not backed up your system recently. Click Cancel to return to the Utilities menu and perform a backup, or click Continue this operation without current system backup to proceed without a backup.
7. When the system displays a list of packages available to be installed, click to mark the packages you want to install and then click Install selected packages.

   Note: If the system finds non-Avaya packages available for installation, it notifies you of the non-Avaya packages and requires you to remove the non-Avaya packages before you can continue with the update.

8. Verify the list that is displayed. If you need to change the list, click Back on the browser toolbar, and select or deselect packages. Then click Install Selected Packages.
9. As the update progresses, press PageDown to view the bottom of the log.
10. When the message displays that all packages have successfully installed, manually remove the CD from the CD drive, return to Software Management Menu and then click Return to Main Menu.
11. From the main Administration menu, select Utilities > Reboot System.

    The system begins the system restart. During the restart, login prompts display. Do not log in at these prompts as the system is not ready.

12. When the system displays the message "ICHG Module Started," press Enter and then log into the system.
13. The update is complete. Test system features by creating test messages and checking subscriber information.
14. If you want to update the existing language software or add new language software, see Installing switch connection software and language packages.
15. After you verify that the software update was successful, it is recommended that you delete the downloaded software.

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