Server troubleshooting

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Home > Maintenance > Troubleshooting Message Networking > Server troubleshooting

This topic provides information you can use to troubleshoot the system server, including the serial modem, voice ports, keyboard, and modem.

The serial modem does not answer


Possible cause	Action	Probable fix
There is no power to the modem.	Check the power source.	Apply power to the modem.
The modem is not connected.	Verify that the modem is connected properly.	Connect the modem correctly.


Possible cause	Action	Probable fix
The voice port administration does not match the extension numbers attached to the ports.	Verify that the voice port administration matches the extensions to which the voice ports are attached.	Change the voice port assignment to match the extensions to which the ports are connected.


Possible cause	Action	Probable fix
Additional voice port activation has not been purchased by the customer.	Verify the number of voice ports purchased by the customer. Access Global Administration > Customer Options from the Administration menu. Check the number of voice ports listed.	Contact sales personnel.


Possible Cause	Action	Probable fix
The keyboard is not plugged in properly.	Check the keyboard connection.	Disconnect and reconnect the keyboard.
The keyboard is frozen.	Check the keyboard connection.	Reboot the system.


Possible cause	Action	Probable fix
The monitor has not been turned on.	Check the monitor switch.	Turn on the monitor.
The monitor brightness has been turned down.	Check the monitor brightness knob.	Turn up the brightness.


Possible Cause	Action	Probable Fix
The cards are incorrectly numbered.	There is nothing to check in this instance. If this is the suspected problem, continue with the probable fix.	Check the board IDs of the installed cards. To this, you must get inside the server and then check the configuration of the boards. If necessary, change the board IDs of the incorrect cards, and then replace the PC cover and restore power.
A card is not properly seated in the slot.	Follow the procedures to get inside the PC and verify that the card is properly seated in the slot.	If the card is not properly seated, correct the seating of the card and then follow the procedures to return power and replace the PC cover.

Possible cause

Action

Probable fix

The computer that you are using to access the Message Networking online help has a pop-up blocker installed.

1. Refer to the documentation for your pop-up blocker for information about how to resolve this problem.

2. If you are still unable to view the online help, contact Avaya technical support.

Add the fully qualified domain name (FQDN) of the Message Networking server to the pop-up blocker's list of allowed sites.