Editing subscriber mailbox and message sizes

This topic contains information about editing subscriber mailbox and message sizes. If subscribers on your system use Email (Internet Messaging) and send and receive many large messages, including email messages with large attachments, you might want to increase subscribers' mailbox and message sizes.

Before editing subscriber mailbox and message sizes, you need to complete the initial planning, administration, and testing tasks for Email (Internet Messaging). See Email (Internet Messaging) for more information.

Note: The following procedure contains instructions relating to only three fields on the Edit a Class-of-Service page. For more information about the Edit a Class-of-service page, see Editing a class-of-service.

To edit subscriber mailbox and message sizes for a specific class-of-service:

1. Start at the Messaging Administration main menu and select:

Global Administration
     Subscriber Management
          Manage Classes-of-Service

Tip: To see a list of existing classes-of-service, see Viewing a classes-of-service report.

The system displays the Manage Classes-of-Service page.

2. Highlight the class-of-service for which you want to edit mailbox and message sizes and then click Edit the Selected COS.

   The system displays the Edit a Class-of-Service page for the specified class-off-service.

3. Increase or decrease the sizes in the following fields as necessary:
• Maximum Mailbox Size
• Maximum Call Answer Message
• Maximum Voice Mail Message

Click a field name or Help for more information. Also, see Planning for Email (Internet Messaging) for other suggested values.

4. When you finish editing maximum mailbox and message size, click Save to save the information in the system database.

All subscribers who belong to this class-of-service are now enabled for email integration. Be sure that your subscribers have sufficient training and instructional material to take full advantage of this additional functionality. See Notifying subscribers of email capability and setup for guidelines and more information.

Note: If, after time, you find that your system disk space is running low, consider purchasing additional mailboxes or disk space. As an alternative to purchasing more disk space, you might consider reducing the number of days that messages are retained in subscribers' mailboxes. To do so, change the Message Retention Settings on the Edit Class-of-Service web-based administration page. Make this change only after careful consideration, and give subscribers advance notice to move their mail off the server. POP3 and IMAP4 email users are used to having messages remain in their mailboxes indefinitely.

5. Click Return to Main to return to the Messaging Administration main menu.

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