The Activity log is an administrative tool that is used to investigate
problems with message delivery and the operation of the message-waiting
indicator (MWI). The Activity log maintains a history of the activity
on the messaging system. You can use this log to track a specific
subscriber's activity by extension and time, and you can often resolve
reported problems by observing the Activity log before filing a
trouble report.
The following topics provide information about the Activity log:
Setting Activity log data collection
options
Use the System-Parameters Activity-Log screen to set up the Activity
log. You can set the following log options:
- Enable or disable the Activity log.
- Instruct the Activity log to record MWI updates.
- Set a maximum number of Activity log entries.
- Clear all entries in the Activity log.
Note: If you set the Activity log to record MWI
updates, the number of records generated then increase significantly
and could create an unduly long log. It is recommended that
this field is only enabled when necessary.
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To set Activity log data collection options:
- Start at the Messaging Administration main
menu and select:
Global Administration
Messaging Administration
The system displays the SSH User Authentication
dialog box. Enter your login, for example, sa or vm, in the User name field
and your password in the Password field. Click Login. The system then
displays the Messaging command prompt screen.
- At the enter command: prompt, enter change system-parameters
activity log.
The system displays the System-Parameters Activity-Log screen.
- Complete the fields on this screen by using the information
in the table for Field definitions: System-parameters
activity-log screen.
- To run an Activity log report,
see Running an activity log report.
Understanding Activity log entries
The Activity log shows activity information for a selected subscriber.
Events are listed in chronological order (oldest first) beginning
with the specified date and time. Before running this report, you
must first instruct the system to collect activity data, as described
in Setting Activity log data collection
options.
Received entries
A received entry is made in the Activity log each time a message
is delivered to a subscriber's mailbox. Note that a message with
multiple recipients generates a received entry for each recipient.
The message can be one of the following:
- Voice mail (VM) includes fax mail and email messages
- Priority voice mail
- Call Answer (CA)
- Leave Word Calling (LWC)
- Undeliverable message notification
Scheduled entries
A scheduled entry is made in the Activity log each time a message
is scheduled for delivery. Only one scheduled entry is made for
a message regardless of the number of recipients. The message can
be one of the following:
- Voice mail (VM) includes fax mail and email messages
- Priority voice mail
- Call Answer
Since CA messages are scheduled for immediate delivery at the
time they are created, the scheduled delivery time is not repeated
on the display. In addition:
- If both the calling party and the called party are local subscribers,
the display shows that the calling party scheduled the message
for the called party.
- If the calling party is not a local subscriber, the activity
is not recorded.
- If the called party is not a local subscriber, the local messaging
system has no knowledge of the call and the activity is not
recorded.
Running an Activity log report
To run an Activity log report:
- Start at the Messaging Administration main
menu and select:
Global Administration
Messaging Administration
The system displays the SSH User Authentication
dialog box. Enter your login, for example, sa or vm, in the User name field
and your password in the Password field. Click Login. The system then
displays the Messaging command prompt screen.
At
the enter command: prompt, enter display activity-log extension
where extension is the 3-digit to 10-digit extension of the
subscriber whose activity log is to be displayed.
The system displays the Activity-Log Report screen.
- In the Selection criteria section, enter the start date and
time and the end date and time for the for the specified subscriber/extension.
- Press F3 (Enter) to start the report.
When the system gathers the information you specified, it displays
the Activity-Log report screen; report results, which is a display-only
screen. For a description of the fields on this page, see Activity-Log
Report screen; report results.
- Press F1 (Cancel) to return the cursor to the command
line.
- Enter exit or another administrative command at the enter
command prompt.
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