Note: If the system is not sending calls to a remote service center, see Resetting alarm origination to restore this service.

The keyboard is not plugged in properly.

Check the keyboard connection.

Disconnect and reconnect the keyboard.

The keyboard is "frozen."

Check the keyboard connection.

Reboot the system.

The monitor does not show the correct system.

Check that the KVM switch for the monitor is set to the system you are trying to view.

Adjust the KVM switch so the monitor shows the correct system. This procedure varies according to the type of KVM switch installed.

The monitor has not been turned on.

Check the monitor switch.

Turn on the monitor.

The monitor brightness has been turned down.

Check the monitor brightness knob.

Turn up the brightness.

There is no power to the modem.

Check the power source.

Apply power to the modem.

The modem is not connected.

Verify that the modem is connected properly.

Connect the modem correctly. See Chapter 2 of the Installation guide (pdf) for instructions.