For Modular Messaging—MSS and Modular Messaging—Microsoft Exchange offers, click Start > Programs > Administrative Tools > Services. Double-click the monitor.msc icon on the MAS desktop.

For more information, see:

• Messaging Application Server Administration Guide
• MAS - Stopping an MM Service
• MAS - Starting (Restarting) an MM Service

For more information, see:

• SPM - Port Monitor Window
• Messaging Application Server Administration Guide (pdf)

From the MAS desktop, click Start > Programs > Avaya Modular Messaging > Reporting Tool.

For more information, see RT - Port Statistics Report.

For more information, see:

• Overview of system logs
• Displaying the MAS Alarm Logs

For more information, see Overview of system logs.

Each MAS sends the Event ID 1531 daily at midnight. Check the Event ID 1531 to review the user experience for that day.

For more information, see your administrator.

For more information, see Check the backup log in the MSS maintenance checklist.

• Security procedures for virus scans
• Critical updates
• Windows backups
• Defragmentation (defrag)
• Check disk (chkdsk)
• Scan disk (scandisk)

Obtain the recommended schedule for these tasks from the customer IT representative.

Analyze the disk before running the Defragment command.

Note: The Microsoft guideline is to perform the tasks once a week.

For more information, see Messaging Application Server Administration Guide (pdf).

Perform the Disk Defragmenter:

• During off-peak times
• After a major change to the application software
• After the addition of many files
• When a maintenance alarm in the software instructs you to run it

For more information, see:

• Performing an MAS attended backup
• Backing up system files (attended)

Perform the backup task:

• After making major system changes
• After entering new subscribers
• When experiencing system problems to avoid losing information entered since the last unattended backup
• When a partial unattended backup occurs to avoid losing the data types that were not backed up

For more information, see:

• Overview of the MAS backup and restore
• Restoring backed-up MAS data

• If MAS data are lost or corrupted
• If the system fails because of data loss
• If the hard disk fails

The Spool folder is located on the MAS at C:\Program Files\Avaya Modular Messaging\VServer\Spool

Note: The presence of undelivered messages can be normal if the MSS was unavailable.

Once a week

As necessary, when subscribers complain that they have not received messages

Note: Microsoft does not support the MAS when the time period between system reboots is greater than 90 days.

Once every 30 days for each MAS that experiences high traffic volumes

For more information, see MSS events.

For more information, see:

• Overview of system logs
• Verifying the MSS Subscriber Activity log

• Verify that the system cleared the alarms after the service procedures are complete.
• Troubleshoot intermittent problems that resolve themselves and then reoccur.

For more information, see:

• Overview of system logs
• Viewing the Alarm log

For more information, see:

• Overview of system logs
• Viewing the MSS Administration History log

Verify that the unattended backup was successful. The unattended backup contains all the information necessary to restore the system to an operational state after a service-affecting event. However, the unattended backup might not restore the system to its previous state. Unattended backups occur each morning at 3:05 a.m.

For more information, see:

• Overview of system logs
• Backing up the system files (unattended)
• Verifying that an unattended backup occurred
• Partial unattended backup
• Backing up system files (attended)
• Performing an attended backup

For more information, see:

• Reassigning local subscriber default passwords
• Mailbox Manager User Guide (pdf)

The system monitors the number of unsuccessful consecutive log-in attempts to a specific mailbox. The attempts can occur across multiple calls to the system. The maximum number of unsuccessful attempts is set in the Login Failures before Mailbox Lockout field. The system locks out the subscriber ID when the subscriber exceeds the maximum number of unsuccessful consecutive log-in attempts. The subscriber cannot access the system until an administrator unlocks the subscriber mailbox.

Before you unlock a subscriber mailbox, investigate why the mailbox became locked.

The Login Failures before Mailbox Lockout field is on the Subscriber tab of the Telephone User Interface dialog box.

For more information about log-in failures, unlocking a subscriber mailbox, and the VMSC program, see:

• Unlocking a subscriber's mailbox
• Messaging Application Server Administration Guide (pdf)
• Mailbox Manager User Guide (pdf)

A system reboot refreshes the operating system resources and keeps applications running reliably.

For instructions about how to check the reboot schedule and reboot the system, see:

• Checking the MSS reboot schedule
• Performing an MSS reboot

Note: To synchronize the time on the MASs with the time on the MSS, run the synctime.bat command on all MASs.

For more information, see:

• Overview of the MAS Backup and restore
• Checking and setting the system clock.

For more information about how to manage local subscribers, see:

• Adding local subscribers
• Editing local subscribers
• Deleting local subscribers
• Viewing a report of local subscribers

For more advanced subscriber management, use the Mailbox Manager application.

For more information, see the Mailbox Manager documentation that accompanies the application.

A remote update can use one of your networking ports for quite some time.

Administer a subscriber manually when you want to administer a remote subscriber immediately but do not want to run a remote update.

For more information, see Administering remote subscribers manually.

The Internet Postmaster Mailbox Number is defined on the Configure Subscriber Management page.

For more information, see Defining MSS subscriber management parameters.

For more information, see Overview of traffic reports.

For more information, see Performing database audits on the MSS.

For more information, see:

• Performing an attended backup
• Partial unattended backup

• After performing an attended backup on an MAS
• After making major system changes
• After entering new subscribers
• When experiencing system problems to avoid losing information entered since the last unattended backup
• When a partial unattended backup occurs to avoid losing the data types that were not backed up

Check the Restore log. Use the log to review information about any errors that occurred during the restore.

If the hard disk fails, install the new hard drive before you restore the data.

For more information, see:

• Overview of system logs
• Restoring backed-up MSS data

• If MSS data are lost or corrupted
• If the hard disk fails

Alternate the backup media.

At a minimum, alternate between two backup media. Avaya recommends that you alternate among seven backup media, each labeled with a day of the week.

For more information, see Managing the backup media.

• External caller mailbox
• NDR performance counter

For more information, see Deleting an enhanced list.

For more information, see:

• Overview of system logs
• Viewing software installation and removal logs