- Operator Select to transfer the caller to the default system operator configured for the voice mail domain or to a custom operator configured for this caller application.
The settings for the caller application in the Properties dialog, Application tab determine which type of operator is used here. See MAS - CA - Properties - Application Tab.
|
Note:
The “Custom Operator” is not the same as the “Personal Operator” feature described in other parts of the Avaya Modular Messaging system documentation. It is a similar concept but works differently. The personal operator can be configured for individual subscribers. It is a designated mailbox or extension where the system can transfer callers for assistance when a subscriber cannot answer their calls and the personal operator’s schedule is active. The custom operator can be configured for caller applications. It is a designated extension where the system can transfer callers when they press the operator key (0) as part of their interaction with a caller application.
|
|
- Mailbox Select this option button to transfer the caller to the mailbox number specified in the adjacent field. Enter the mailbox number to which to transfer the caller.
The mailbox must be in the voice mail domain in which the caller application is deployed.
- Provided by runtime Select to have the system automatically use the mailbox number at runtime. If this checkbox is selected, the Mailbox entry field is disabled.
The number is provided:
- When the caller application has an Association that specifies a Mailbox number.
For more information, see MAS - CA - Add Association/Association Properties Dialog Box.
- By a “Front Door” association (the subscriber mailbox has been configured to use the caller application). This association is set via the Caller Application field in the Local Subscriber Administration page.
- Extension Select this option to transfer the caller to a specified extension number. You must enter the extension number in the adjacent field.
