- Default operator Select this to route the call to the default system operator as defined for the voice mail domain, if the caller presses the operator key (0).
To use this option, you must ensure that you have configured a default system operator mailbox number for the voice mail domain.
- Custom operator Select this to route the call to a custom operator defined for the caller application, if the caller presses the operator key (0). Enter the extension number for the custom operator.
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Note:
The “Custom Operator” is not the same as the “Personal Operator” feature described in other parts of the Avaya Modular Messaging system documentation. It is a similar concept but works differently. The personal operator can be configured for individual subscribers. It is a designated mailbox or extension where the system can transfer callers for assistance when a subscriber cannot answer their calls and the personal operator’s schedule is active. The custom operator can be configured for caller applications. It is a designated extension where the system can transfer callers when they press the operator key (0) as part of their interaction with a caller application.
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- Default cancel Select a node for the call to transfer to, if a caller presses the cancellation key. The default destination is the <Parent node>. In most cases Avaya recommends this setting.
This setting is used as the default setting for the same field in the Properties dialog, General tab of any node within this caller application.
See MAS - CA - Properties - General - Menu Action Type and MAS - CA - Properties - General - Send Message Action Type.
- Default cancel key Select the key the caller must press to cancel any operation within this caller application.
Typically, the star (*) key is used for this purpose, but you can change it to something else, if you wish.
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Note:
If any key other than * is set, whenever you press the key the caller application cancels the current operation. After canceling the operation the caller application transfers the call to the Default cancel node.
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- Timeout Enter the period, in seconds, after which the caller application will transfer the caller to the Next node, when no input has been detected. The default is 5.
- Use system default Select this check box, if you wish to use the default timeout period inherited from the voice mail domain’s settings. The Timeout field is then disabled.
- Retry maximum Enter the number of times which the caller application will wait the specified Timeout period in seconds for the caller to hit a key, before it takes the timeout action. The default is 3.
- Use system default Select this check box, if you wish to use the default retry number inherited from the voice mail domain’s settings. The Retry maximum field is then disabled.
- Next node Select a node for the call to transfer to after the timeout and retry period has passed.
The default is <Disconnect>.
- Design for VMD (Optional) Select this option, if you want to specify the voice mail domain where the caller application will be deployed. Select the voice mail domain from the pick list.
When selected, voice mail domain-specific values, such as the mailbox length, will be applied to the caller application. This information is not a prerequisite for building a caller application but is useful, if you are editing caller applications offline and cannot easily access voice mail domain information.
caller application node.
Action > Properties icon or menu command. The system displays Properties dialog box for the selected node, with the General tab active.