MAS - RT - Hourly Statistics Report

The Hourly Statistics report shows the number of incoming/outgoing calls for each hour in a specified time period. This information is useful for monitoring incoming and outgoing call patterns for the voice mail domain.

Information on incoming and outgoing calls

Date Displays the date for which report information is generated.

Time Periods Starting Displays the hourly time periods for which report information is generated.

Incoming Calls Displays the number of incoming calls for each hourly time period.

Failed Outgoing Calls Displays the number of failed outgoing calls for each hourly time period.

For intercom paging, this refers to a busy or ring-no-answer extension.

For calls placed on behalf of a client, this refers to a busy or ring-no-answer extension. This count does not include:

Playing messages.

Recording greetings.

Recording names.

Outcalling when the call goes to the called extension’s mailbox coverage.

Outgoing Calls Displays the number of outgoing calls for each hourly time period.

Viewing & Saving the Report

You can view, zoom and pan the report in the Reporting Tool window, or print it to view on paper. See MAS - Reporting Tool Window. You can configure one or both of these options to happen automatically, as soon as the report is generated, via the Options dialog box. See MAS - RT - Options Dialog Box.

Generating another report closes the currently displayed report. However, exporting a report has the effect of saving it. See MAS - RT - Export Dialog Box.