MAS - RT - Hourly Statistics Dialog Box

This topic describes how to use the Hourly Statistics dialog box to generate a report on the number of incoming/outgoing calls for each hour in a specified time period.

This information is useful for monitoring incoming and outgoing call patterns for the voice mail domain.

Launching the Screen

Reports > Hourly Statistics... Launches the Hourly Statistics dialog box.

Configuring the Screen Controls

From

Date Enter the first date for which report information is to be generated. Use the pull-down calendar for easy selection.

This field defaults to the To - Date value of the previous report run.

Time Enter the first time for which report information is to be generated.

This field defaults to the To - Time value of the previous report run.

Date Enter the last date for which report information is to be generated. Use the pull-down calendar for easy selection.

Time Enter the last time for which report information is to be generated.

Generating, Viewing & Saving the Report

When you have configured the fields and clicked OK. The system generates the Hourly Statistics report. See MAS - RT - Hourly Statistics Report.

You can view, zoom and pan the report in the Reporting Tool window, or print it to view on paper. See MAS - Reporting Tool Window. You can configure one or both of these options to happen automatically, via the Options dialog box. See MAS - RT - Options Dialog Box.

Generating another report closes the currently displayed report. However, exporting a report has the effect of saving it. See MAS - RT - Export Dialog Box.