MAS - RT - Port Statistics Report

The Port Statistics report shows incoming/outgoing call information for each port configured in the voice mail domain. This is for a specified time period, a range of ports, and specified MASs. Please note that the report only includes MASs for which port statistics are recorded.

Information on each port configured in the VMD

Individual Port Statistics

Server Name The server for which port statistics are reported.

Port Number The port for which incoming and outgoing call statistics are reported.

Incoming Calls The number of incoming calls to the port.

Outgoing Calls The number of outgoing calls from the port.

Time Busy (seconds) The total time, in seconds, that the port was not idle.

Percentage The percentage of time that the port was not idle.

All Ports Statistics

Total Number of Incoming Calls The total number of incoming calls to all ports.

Total Number of Outgoing Calls The total number of outgoing calls from all ports.

Time Port Availability Below Optimum The total time during which many ports were too busy to make any more outgoing calls.

Time All Voice Ports Simultaneously Busy The total time during which all ports were simultaneously busy. This field displays “0” if all incalling ports are busy while outcalling only ports are idle.

Viewing & Saving the Report

You can view, zoom and pan the report in the Reporting Tool window, or print it to view on paper. See MAS - Reporting Tool Window. You can configure one or both of these options to happen automatically, as soon as the report is generated, via the Options dialog box. See MAS - RT - Options Dialog Box.

Generating another report closes the currently displayed report. However, exporting a report has the effect of saving it. See MAS - RT - Export Dialog Box.