MAS - RT - System Usage Report

This topic describes the contents of the System Usage report. For information on how to generate this report, see MAS - RT - System Usage Dialog Box.

The System Usage report shows call and messaging statistics for the voice mail domain for a specified time period. Please note that, if you are using a nonintegrated MAS, you do not receive information on the calling party.

VMD-wide call and messaging statistics

General Call Information

Number of Incoming Calls The total number of incoming calls received by the voice mail domain.

Number of Times Users Logged On The total number of subscribers who successfully entered their mailbox number and password.

Time All Ports Busy (seconds) The total time, in seconds, during which all ports were simultaneously busy.

Time All Text-to-Speech Ports Busy (seconds) The total time, in seconds, during which all text-to-speech ports were simultaneously busy.

Number of Successful Calls to Fax Gateway The number of fax calls successfully passed from the MAS to the fax server.

Number of Failed Calls to Fax Gateway The number of fax calls that failed to pass from the MAS to the fax server.

Callers Actions

Dialed Extension The number of times callers to the voice mail domain requested the Automated Attendant to transfer them to an extension.

Defaulted to Assistance The number of times callers were transferred to operator assistance by default, for example, callers using rotary telephones.

Dialed 0 for Assistance The number of times callers to the voice mail domain pressed [0] for operator assistance.

Left a Message for a Subscriber The number of times callers to the voice mail domain left a message for a subscriber.

Pressed # to Logon The number of times callers to the voice mail domain pressed [#] to log on. This records the number of attempted logins.

Asked to Leave a Quick Message The number of times callers were asked to leave a voice message using the Quick Message service, as set in the Automated Attendant.

Note: This feature is configured in the Voice Mail System Configuration application, Auto Attendant dialog box. See VMSC - VMD - Auto Attendant Dialog Box.

Incoming Call Summary

Note: Some PBX integration devices do not provide sufficiently detailed reason codes. If this is the case, the System Usage report may not show the number expected in Due to Busy and Due to RNA.

Due to Busy The number of calls handled by the voice mail domain because an extension was busy. This refers to calls placed directly to a busy extension using direct inward dialing (DID) and calls transferred to a busy extension by the voice mail system.

Due to RNA The number of calls handled by the voice mail domain because an extension was not answered. This refers to calls placed directly to an unanswered extension using direct inward dialing (DID) and calls transferred to an unanswered extension by the voice mail system.

Direct Calls The number of times that a subscriber dialed the access number of the voice mail system from that subscriber’s own extension.

Diverted Calls The number of times that calls to an extension were automatically forwarded to the voice mail domain.

Unknown Calls The number of times that calls to an extension were automatically transferred to the voice mail domain but for none of the reasons given in the Incoming Call Summary section of the report.

Outgoing Calls Summary

Number of Calls Placed that Were Not Answered The number of calls placed on behalf of a client that were transferred to an unanswered extension.

Number of Calls Placed to Busy Extensions The number of calls placed on behalf of a client that were transferred to a busy extension.

Number of Calls that Got Connected The number of calls successfully transferred to an extension on behalf of a client.

Total Number of Outgoing Calls Excluding Calls to Clients The total number of calls that were due to intercom paging.

Number of Failed Outgoing Calls Excluding Calls to Clients The number of unsuccessful calls that were due to intercom paging.

Number of Connected Outgoing Calls Excluding Calls to Clients The number of successful calls that were due to intercom paging.

Message Summary

Busy The number of voice messages left because an extension was busy.

RNA The number of voice messages left because of a Ring No Answer response.

Direct The number of voice messages left when calling the system directly, when the Automated Attendant is disabled.

Subscriber The number of messages left from another subscriber.

Quick Message The number of voice messages left using the Quick Message service, as set in the Automated Attendant.

Transfer to Mailbox The number of calls transferred directly to the mailbox of a subscriber, as set in the Automated Attendant.

These features are configured in the Voice Mail System Configuration application, Auto Attendant dialog box. See VMSC - VMD - Auto Attendant Dialog Box.

Viewing & Saving the Report

You can view, zoom and pan the report in the Reporting Tool window, or print it to view on paper. See MAS - Reporting Tool Window. You can configure one or both of these options to happen automatically, as soon as the report is generated, via the Options dialog box. See MAS - RT - Options Dialog Box.

Generating another report closes the currently displayed report. However, exporting a report has the effect of saving it. See MAS - RT - Export Dialog Box.