VMSC - VMD - Telephone User Interface

Use the Telephone User Interface dialog box, Class of Service tab to configure class of service properties for a voice mail domain.

You can set up classes containing specific subscriber functions, for example, classes for “Receive Only” or “Send Only” functions. The functions include message management, Operator and Personal Operator settings, time zones, unsent message access and fax call-answered settings.

You assign a class of service to a subscriber when you create a subscriber account. For information on Avaya Modular Messaging Subscriber Administration, see the Domino Unified Communications 1.2.3 Administration Help for Avaya.

Launching the Screen

In the Voice Mail System Configuration window, click the voice mail domain.

Double-click Telephone User Interface. The system displays the Telephone User Interface dialog box for the selected VMD, with the General tab active.

Click the Class of Service tab.

Configuring the Screen Controls

COS Number Select a number for the class of service you want to define. You can define up to 24 classes of service according to your subscribers’ requirements.

Note: The class of service number 1 is used as the default, when creating a subscriber account. Avaya recommends that you enter a name for this class of service in the COS Name field.

COS Name Enter a name that describes the purpose of the class of service.

If you do not enter a name, the class of service cannot be selected, when creating subscriber accounts.

Features Select the following TUI features to assign to the class of service. All features are selected by default. Clear features that you want to disable for the class of service.

Locate Messages Received Select to allow subscribers to search for messages from a particular subscriber.

Message Confirmation Select to allow subscribers to view the date and time a recipient listened to a message and marked it as saved.

This feature is helpful when subscribers must know if and when another subscriber received their message.

Send Messages Select to permit subscribers to send voice messages from their mailbox to other subscribers on the local voice mail system, or to any user on the electronic mail network.

Operator Access Select to permit callers to transfer to an Operator when they need live assistance.

You can set options for transferring calls to the Operator using the Receptionist tab (see VMSC - VMD - Telephone User Interface - Receptionist Tab).

You can also set up a Personal Operator for a particular mailbox, when you create a subscriber account.

Dial by Name Select to allow subscribers to search for an extension or mailbox number by spelling the person’s name using the telephone keypad.

Fax Call Answer Select to allow fax messages to be left via Call-Answering.

If this option is not set then, when a fax tone is heard, the call will be disconnected.

Personal Operator Configuration Select to allow subscribers to configure their own Personal Operator numbers.

Unsent Message Access Select to allow subscribers to use the Unsent Message feature. Then, if the subscriber is recording a message and the call is dropped, the message will be saved. The next time subscribers log on, they will be able to access any unsent messages, do further recording and send the message.

If this option is not set, then the unsent message will be discarded. The default is off.

TUI type Select the type of telephone user interface used by the subscribers, either Aria (the default), AUDIX, or Serenade.

Timezone Select the time zone appropriate to the location of the subscribers. This defaults to <System default>.

Date and time playback Select to control the inclusion of date and time information in the message playback. This can be set to Always, Never (the default), or Subscriber control.

Note: This setting is used for Aria only.

Max Message Time (sec) Enter the time, in seconds, allowed for each voice message sent to or from a subscriber's mailbox. The range is 30 through 6000 and the default is 500.

When entering the maximum message time, you should consider the needs of all the subscribers with the same class of service. For example, a product support department may require a longer message time for callers to explain problems.

VMSC - VMD - Telephone User Interface - Class of Service Tab

Launching the Screen

Configuring the Screen Controls

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