VMSC - VMD - Serviceability Dialog Box

This topic describes how to use the Serviceability dialog box to configure the ability of the MAS to generate logs and notifications related to system errors and alarms. You can also control voice port service on the MAS.

Notifications can be sent out automatically to one designated support site, either Avaya Technical Support, your own Network Management Station (NMS), or a trusted business partner. These notifications are sent out using Avaya Initialization and Administration System (INADS), Simple Network Management Protocol (SNMP) traps to an NMS, or Internet Proxies.


Notes: You must configure serviceability at voice mail domain level, as described in this topic, and at MAS level. See VMSC - MAS - Serviceability Dialog Box. For information on generic traps, see VMD - Generic Traps Supported on the MAS. For information on logs, see MAS Event, Error & Alarm Logs.

Launching the Screen

In the Voice Mail System Configuration window, click the voice mail domain (VMD).

Double-click Serviceability. The system displays the Serviceability dialog box for the selected voice mail domain.

Tabs Available in this Dialog Box

General Use this tab to configure the ability of the MAS to generate logs and notifications related to system errors and alarms. You can also control voice port service on the MAS. See VMSC - VMD - Serviceability - General Tab.

SNMP Trap Destinations Use this tab to configure alarm notification settings, when an SNMP tool is being used to collect and view alarms. See VMSC - VMD - Serviceability - SNMP Trap Destinations Tab.

Communities Use this tab to build a list of community names. A name can then be used as validation in communications between the SNMP client and the SNMP server. See VMSC - VMD - Serviceability - Communities Tab.

Query Originators Use this tab to configure allowable SNMP query origination points. See VMSC - VMD - Serviceability - Query Originators Tab.

Internet Proxies Use this tab to configure the relay of alarm information back to Avaya through the Internet capabilities of the SPIRIT agent. See VMSC - VMD - Serviceability - Internet Proxies Tab.