SBC Call ID using JTAPI

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  • avc907956192226
    Member
    • Apr 2025
    • 3

    SBC Call ID using JTAPI

    Hi Team,

    is any one let me know how to capture SBC call ID using JTAPI.
  • avc861193901584
    Hot Shot
    • Sep 2024
    • 19

    #2
    I believe that the only SIP header that JTAPI will have access to (besides the From user and To user) is the User-To-User (UUI) header. If you are not currently using the header, you should be able to have the SBC copy the SIP Call-ID into the User-To-User header in Service Provider mode. If you are already using the UUI header, you would need to have something like an Avaya Experience Portal application to save the Call-ID header and UCID before the call reaches CM and then provide an API to make the information available to your JTAPI application.
    Adam | Swampfox Technologies Inc. | Avaya Partner
    Solutioning in: Avaya Experience Portal | AXP Connect | AES

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