We need to get Agent State without Polling?

[avc859587618170]

Hey gang.. we need to get agent state, are they in aux, which aux, on a call, ready not ready etc.. live. I brought up to the CTI Team that I think they need to implement Polling.. but they pointed out is that it's 10's of thousands of requests every second or shorter. Is it possible to get agent state from events? Not just login and logout.. but all events? This is using WTI to set state..

Thanks for any help!

Dave

[jtb1]

Please have the developers review PSN020283u https://support.avaya.com/css/public...ents/101036842
AE Services only supports polling for agent states - this was a business decision made over two decades ago and has been upheld through time on more than one occasion.