How to figure out what patches and updates

[leal19]

If I have Communication Manager as shown below,

How can I figure out what is the last update or patch that I need?

+++++++++++++++++++++++++++++++
Operating system: Linux 2.6.18-128.AV14xen i686 i686
Built: Sep 24 00:54 2010

Application Dir: /opt/ecssw-00.1.510.1
Contains: 00.1.510.1
CM Reports as: R016x.00.1.510.1
CM Release String: vcm-016-00.1.510.1

UPDATES:
Update ID Status Type Update description
------------------------------- ------------ ------- ---------------------------
00.1.510.1-19528 activated cold patch 19528 for 00.1.510.1


Platform/Security ID Status Type Update description
------------------------------- ------------ ------- ---------------------------

Messaging ID Status Type Update description
------------------------------- ------------ ------- ---------------------------

Installed: 2009-12-14 22:25:58
Updated: 2012-05-07 07:31:06
Enabled: 2010-11-02 20:19:15

CM Translation Saved: 2015-12-27 22:01:01

CM License Installed: 2015-12-24 11:13:32

CM Memory Config: Small

[mlombardi1]

R016x.00.1.510.1 is CM 6.0.1 and your patch is SP7 dated February 2012.

This is a good starting place: https://support.avaya.com/downloads/...eleaseId=6.0.x

[leal19]

We are in the right way, but still missing...

R016x.00.1.510.1 is CM 6.0.1 and your patch is SP7 dated February 2012.

This is a good starting place: https://support.avaya.com/downloads/...eleaseId=6.0.x

Definitely is not easy.

After a lot of reading and researching yesterday I will post what I found out just to have here as reference to someone else that face the same challenge.

If anyone else have more steps or tips please feel free to include.
__________________________________________________ ___________

First go to avaya support : https://support.avaya.com/
2. Then support by product
3. Type communication Manager (in my case this is what I want to update)
4. Choose release (in my case R016x.00.1.510.1 is CM 6.0.x)
5. Click in Downloads,
6. Usually the latest updates and patches are on the first screen, but you can also search on "view downloads". There are tons of files. It is also good search by a file named "Compatibility Matrix : https://downloads.avaya.com/css/P8/documents/003844200 " that will show you your release and all the patches that you can update.

This is the point that I couldn't understand: I can see that there is the information on the file "attached file2

: I can update to 6.0.1 SP0.01 (18621), 6.2 SP0 (19593), 6.3.0.0 (SP0:20553). I didn't get this.

Also I can see on the same file that there is for version CM 6.0.1 SP11 (20685) and you told me that I could go to SP7??? why not update to SP11?

[mlombardi1]

The patch you have loaded presently is SP7. Latest for your CM load is SP 11.01.

https://support.avaya.com/downloads/download-details.action?contentId=C20101130183478240_2&productId=P0001&releaseId=6.0.x