ACR - Recording Stop failed on Avaya Aura Agent NGCCAgent

[guruh]

Dear all,
please help,
we have ACR 10.1.2 with patc 101084 and AACC 6.3 SP 8
in some calls (randomly) alarm raised with :
"Recording Stop failed on Avaya Aura Agent NGCCAgent "
all recording are fine.
what causing this alarm?
what does it means ?
how to fix this

thank you

[pmulya]

Hi,
The error generally doesn't has any effect on call recording. The error just means that AACC has responded with the error on Stop recording request from ACR. As you mentioned its happening on few calls i believe it can be safely ignored in case you are not seeing any missing calls. If you see any missing call or error very frequently then i would suggest opening case with Avaya as this needs logs to be looked into to find the exact cause of the error.

Thanks,

Prashant

[agetor]

Hi Guys,

I am also experiencing the same issue with ACR10.1 (cscm-10.1-2patch101081), AACC 6.2SP8 (AACC6.3), and MES6.2.
Exact message is: "Recording Stop failed on Avaya Aura Agent NGCCAgent 51006. Error:Stop recording failed com.swhh.cti.e.a.an a=No connections found statusCode=500".

Does not appear to be affecting the actual recordings though, but will keep checking....

Cheers,

Tony