Call Center Document

[mhassam]

Hi all,
I want to download "call Center Implementation" and "Application Enablement Services Implementation" document.Can somebody tell me the resources that from where i can download this material.

Thanks,
Usman

[d2]

AES implementation documents

Hi There,

For AES implementation documents you can download from following AVAYA support site ,

http://support.avaya.com/css/appmanager/public/support

[mhassam]

AES Document

Thank you very much.

[sizer]

Call Center documentation

Avaya Call Center Elite is a separately licensed feature, but Call Center software is part of Avaya Aura Communication Manager and documentation about Call Center planning and features, including Call Vectoring and Expert Agent Selection features and capabilities, can be found on the Avaya Support site under the appropriate release of Communication Manager.