CCE Reporting Values

[rellerbrock]

Is there a document that describes what each field in CCE 4.0.1 Reporting is displaying?

For example
TotalInteractionsArrivedThisInterval. What is the "Interval"?
TotalInteractionsArrived. What timeframe does this cover?

[k2cinswedenab]

Hi

There is the Avaya Contact Center Express Release 4.1 Reporting User Guide. (in the docs foldder on the DVD media)
Altough there isnt much detail of the Real-Time Reports but there is details for History.

Real-Time Interval and Shift is defiened in IDS Voice & Presence .ini file.
The TotalInteractions is a culminative value and resets every time you start the application or IDS Services.

Regards Andreas