ACR Screen Recording - Recording only portion of screen

[nelr]

Hi all,

Avaya Contact Recorder version 12

I have an issue where only a part of the screen is being recorded for a particular user.

It used to work fine, then we did some configuration to integrate the ACR with a Proactive Contact 5.1 dialer. According to the user, the issue seems to have started only then.

The recording only plays back the top left half of the screen, and shows the exact same screen just below, as if 2 screens were recorded, but displays exactly the same as the first screen.

I'm not exactly sure what to look for. Could anybody please guide me to a point where I can start looking.

Thanks in advance.

[singh46]

Hi Nelr,

Please try to update/re-install the screen capture on the Agents desktop and then test.

Regards,
Jatinder Singh

[nelr]

Hi Nelr,

Please try to update/re-install the screen capture on the Agents desktop and then test.

Regards,
Jatinder Singh

Thanks. I have suggested this to my customer. Awaiting their feedback.