Can an Agent Receive a Call Now?

[marzahn]

Here are the conditions:

The agent is . . .

• logged in
• set to “auto in”
• in an “available” state
• not set to “Auxiliary Work”
• in the “After Call Work” state

In this state, can the agent receive a call from any outside caller?

[sampa17]

Hi !
You post is a little bit confuse, but ...

Let's consider ACD calls, Ok !?
Yes, if you do the following:

• logged in
• set to “auto in”
• in an “available” state

That's it ?

Claudio.