Vector Variable Reporting

[ddrumm]

We utilize vector variables, with global scope, to control call flows. I would really like a means to provide information on the current value of these variables to our business users. This is especially useful when call flow behaviors are in question and a variable is the culprit. The business users have the ability to toggle these variables but really no other visibility.

I can use ASA to see the current values, but this is not an option for the business users. Preferably a tool like CMS, or even better a data feed that could be used on a signboard.

Any thoughts or solutions would be greatly appreciated

[arnettd]

There is not direct reporting of vector variables. However, it is possible to report on ASAIUUI type variables. ASAIUUI vector variables are stored in the ASAI UUI field and that can be reported in call history. Be sure there are no CTI applications using the ASAI UUI field.