Chat not working after Critical Patch install

[fcassity]

We upgraded our IPOCC installation with Critial Patch Update 9.0.2.2001. After the update the chat service does not work. Below is the error message from TTrace:

A7262a 16:31:58.846 CHATS_Core_Info AgentSignOnAG(): Agent=Rick Cassity, AG=51fe3253c4014500, initiator=9b44445342000000
A7263a 16:31:58.846 CHATS_Core_Info AgentSignOnAG(): Agent=Rick Cassity, AG=51fe3253c4014700, initiator=9b44445342000000
A7302a 16:32:30.133 CHATS_IM_Info XMPPClient.chatCreated():> new chat on [email protected]/CIE@ipoccserver initiated by [email protected]/ad27d117
A7303a 16:32:30.134 CHATS_IM_Warning XMPPConversation.stateChanged():> currently no listener available on [email protected]/ad27d117
A7304a 16:32:30.136 CHATS_Core_Info TopicEPOnNewConversation():> Task created: [Task (47ad7f5345000d00)]
A7305a 16:32:30.136 CHATS_Core_Warning EEPSetTaskTags():> Task (0000000051010000) not found --> nothing to set
A7310a 16:32:30.907 CHATS_Archive_Warnin ChatHistory.persist():> tried to store task with taskId CCId::nil
A7311a 16:32:30.907 CHATS_IM_Info XMPPConversation.setState:> State: GONE, participant: [email protected]/ad27d117
A7312a 16:32:30.908 CHATS_Core_Warning EEPSetTaskTags():> Task (47ad7f5345000d00) not found --> nothing to set
A7314a 16:32:30.916 CHATS_IM_Info XMPPClient.chatCreated():> new chat on [email protected]/CIE@ipoccserver initiated by [email protected]/ad27d117
A7315a 16:32:30.917 CHATS_IM_Warning XMPPConversation.stateChanged():> currently no listener available on [email protected]/ad27d117

Any thoughts?

Thanks

[marquardt]

TaskFlow for Chat active?

Is the TaskFlow for Chat active?

Please more details in TTrace in the startup phase.

[fcassity]

I went to the Task Flow editor and activated the task flow and that seemed to have resolved the issue. Thanks for the suggestion.

[rajasv]

Announcements in task flow not allowing the call to route to the destination

hi,
I am having problem in using "Announcement script" in task flow. Whenever i use the "Announcement script" the call is going on hold and not reaching the destination. The same taskflow works fine the moment "Announcement Script" is removed. Can any one help me?

[kruegerb]

What is the content of the announcement script? 1 or more elements? Are the elements interuptable?