IVR Scripts are not executed after reboot or restart of Watchdog

[marquardt]

Issue:
After a reboot of the IPOCC server or after a restart of the IPOCC watchdog IVR Scripts are not executed.

Root Cause:
During the IPOCC startup sequence an Apache Tomcat with IPOCC web applications and the WebLM Licencense server is started. Due to an feature of the Apache Tomcat the startup of the applications takes longer as expected. If the IPOCC IVR is started before the Apache Tomcat has the WebLM license server successful loaded, the IVR stops initializing because no licenses is granted.

[marquardt]

Solution

To speed up the Tomcat startup edit this file on the IPOCC server:

C:\Program Files (x86)\Avaya\IP Office Contact Center\Tomcat\conf\catalina.properties

Search for the line

org.apache.catalina.startup.ContextConfig.jarsToSk ip

Replace the long list of jar files and change this setting simply to:

org.apache.catalina.startup.ContextConfig.jarsToSk ip=*.jar

Save the file (ensure that you have the sufficient user rights to do that).

This setting will work after the next restart of the tomcat. The web applications will be available soon enough for the other IPOCC applications.

[marquardt]

Correction

Solution:
To speed up the Tomcat startup edit this file on the IPOCC server:

C:\Program Files (x86)\Avaya\IP Office Contact Center\Tomcat\conf\catalina.properties

Search for the line

tomcat.util.scan.DefaultJarScanner.jarsToSkip

Replace the long list of jar files and change this setting simply to:

tomcat.util.scan.DefaultJarScanner.jarsToSkip=*.jar

Save the file (ensure that you have the sufficient user rights to do that).

This setting will work after the next restart of the tomcat. The web applications will be available soon enough for the other IPOCC applications.