Fallback question

[digitalg]

My incoming call route point to a Topic(5000)
I programmed a fallback to a Hunt group

When the IPOCC is down, I get a busy tone.

What is the best practice to configure fallback ?

[mnorst]

My incoming call route point to a Topic(5000)
I programmed a fallback to a Hunt group

When the IPOCC is down, I get a busy tone.

What is the best practice to configure fallback ?

Run the call through a VM Pro Assisted Transfer block instead of directly to the topic from the incoming call route. Set the Busy of the block to your overflow destination. I avoid using the timeout as it seems to not work as reliably.

[digitalg]

will this affect report ?

[mnorst]

will this affect report ?

Shouldn't as this would occur before the IPOCC. If you have other reporting like Chronicall it will show the transfer through the VM module however.

[bennylu]

When using assisted transfer, the caller will hear a short period of MOH before hear the IVR greeting. Is there any easy way to change the MOH to ringback tone?