Topic Priority Setting

[ghall1]

Topics have a priority setting which is set to 0 in default.
The configuration manual states the below:
"Priority
You can assign a priority to a topic. This priority is evaluated only if the IP Office Contact Center server handles call routing. You can set the priority between 0 and 100"

Before I change 140 topics, can anybody confirm if 0 is the lowest priority & 100 the highest?

[mnorst]

Topics have a priority setting which is set to 0 in default.
The configuration manual states the below:
"Priority
You can assign a priority to a topic. This priority is evaluated only if the IP Office Contact Center server handles call routing. You can set the priority between 0 and 100"

Before I change 140 topics, can anybody confirm if 0 is the lowest priority & 100 the highest?

I have flows using priority 1 and 0 where the Topics with 1 get calls before 0 so I would say that 100 is the highest. That said, you should probably set one with priority 1 and verify it gets answered first in your environment before changing all of the topics.

[george6]

Topic with highest priority will get preference. So 1 > 0

[ghall1]

Thanks for the replies mnorst & george6