Having an issue where users being added to an ACD queue are unable to go into AuxWork/AfterCall modes in an ACD queue. The hunt group is ead-mia. I have configured the Agent-IDs to be identical to existing users. I have duplicated the stations of existing, functional, users. Whenever these agents log into the ACD queue they are in 'auto-in' mode. If they attempt to change their status, nothing happens. The system is a G450 Definity 1, running the latest version of CM. I'm relatively new to this system, and really appreciate any advice anyone has to offer.
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Last edited by clowry; 04-01-2010, 10:20 AM. -
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Check if feature "ACW agents considered idle" is turned on. If it is turned on than, Change 'ACW Agents Considered Idle?' from 'yes' to 'no'.
If the issue still exists please create a case with Avaya support.Last edited by pappaka; 04-05-2010, 05:45 AM.
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