Need help

[tiwarv]

Hi All,

We have a VDN 8690 which goes to vector 650. Vector 650 routes the caller to station 1049. Station 1049 sends the caller to coverage path t11.
Monday – Friday – Caller is sent to coverage path 105. Rings on coverage answer group 102 (8611, 8612, 8613) for 6 rings before going to voicemail.
VDN name is- LEAD Team
Vecor name is - LEAD TEAM
Station 1049 name is- LEAD TEAM
coverage answer group name is- LEAD TEAM
Extension nos 8611-8613 have their user's name
My question is when I receive an internal or external call, the display on my phone is showing as “XXXXXXXX(CLI of the caller) to LEAD TEAM B instead of “XXXXXXXX(CLI of the caller) to LEAD Team” What does B stand's for?

Regards,
Vinay

[barblee07]

When you answer a call at your set via a Coverage Path, it also give you the reason the call went to coverage in addition to the name of the extension you are covering for.
B means the extension was busy. If 1049 is a phantom type extension that doesn't actually ring, you will always see the B.

[aa1]

Display text

The display has fixed number of places to display text.
Replace the "Lead Team" with just a single character, let's say: "L" and give it a try and you might see the remaining text. this is of course a test only.

Arbi

[tiwarv]

Barblee, yes ur right, thanks