Hello, we have IP Office 500 installed in our LAN and using IP Manager 9 to administrate the network phony system. Currently there is some configuration problems for a special user/extension ID (i.e. 8032) so we decide to remove this user and extension ID from IP Manager and added it again later.
However, after removing this user ID and extension in IP Manager, this user seems still there as we called this extension (8032) and phone is still get through although no telephone ring (I can hear the dial tone and even voicemail reminding). We are using Avaya 9608 desktop phone by the way. I am not sure if there is something wrong with our operation. Does anybody has same situation before or how to correct this problem by removing and re-adding this extension successfully? Thanks in advance.
However, after removing this user ID and extension in IP Manager, this user seems still there as we called this extension (8032) and phone is still get through although no telephone ring (I can hear the dial tone and even voicemail reminding). We are using Avaya 9608 desktop phone by the way. I am not sure if there is something wrong with our operation. Does anybody has same situation before or how to correct this problem by removing and re-adding this extension successfully? Thanks in advance.
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