AAM 7 upgrade

[mcginp]

I recently went from a physical AAM 6.2 server to 6.3.3 virtual. I am looking to upgrade to 7.0 and was wondering if anyone ran into any issues during the upgrade?

[mlombardi1]

Haven't performed this yet, but you should be safe restoring data from 6.3.3 directly onto a new instance of 7.0. Below are the supported upgrade paths:

• AAM 7.0 (Load 16) Avaya Virtualization Platform to AAM 7.0 Avaya Virtualization Platform (Load 17)
• AAM 6.3.3 System Platform to AAM 7.0.0 Avaya Virtualization Platform
• AAM 6.3.3 System Platform to AAM 7.0.0 Virtualization Enablement
• AAM 6.3.3 Virtualization Enablement to AAM 7.0.0 Avaya Virtualization Platform
• AAM 6.3.3 Virtualization Enablement to AAM 7.0.0 Virtualization Enablement
• AAM 6.3.2 System Platform to AAM 7.0.0 Avaya Virtualization Platform
• AAM 6.3.2 System Platform to AAM 7.0.0 Virtualization Enablement
• AAM 6.2.5 System Platform to AAM 7.0.0 Avaya Virtualization Platform
• AAM 6.2.5 System Platform to AAM 7.0.0 Virtualization Enablement

[dbeard6]

AAM 7 being recalled

AAM 7 is being recalled due to major issues wit the underlying Nuance software. Calls get no Audio and disconnect callers. Sometimes the ports lock up. Seems to affect larger (6000+ users) systems, but a huge problem when voicemail goes down. On some affected systems the ports end up correcting themselves. On others Messaging has to be restarted or the server rebooted.

[mlombardi1]

Any official notice or PSN on that? It's still available for download at the moment.

[mcginp]

AAM 7.0 has been out for almost 6 months. I highly doubt they will recall it.

[mcginp]

Today I upgraded from AAM 6.3 to 7 without any major problems.

[srivastav]

PSN for AAM 7.0

A workaround for the Nuance is available, Backbone engineer needs to be engaged for making the changes.

PSN is available at -

http://downloads.avaya.com/css/P8/documents/101039610

[mcginp]

If you are upgrading from 6.3 to 7.0 you may run into PSN004963u with the MWI light not updating correctly. The PSN is below:

https://downloads.avaya.com/css/P8/documents/101037155

[lmazzola]

I am Lisa Mazzola, Avaya Tier 4 Messaging engineer. AAM 7.0 is not being stopped or pulled from PLDS. Please follow this link to the PSN that discusses AAM 7.0 -PSN005006u - http://downloads.avaya.com/css/P8/documents/101039610

[mcginp]

When you upgrade to AAM 7 you have to keep in mind you have to upgrade System Manager to 7.0.1 or 7.1 to be able to manage the mailboxes.

[peiri2]

Hi mate,

I'm trying to upgrade my AAM 6.3 SP5 to AAM 7.0. I have been trying this for a while now and my backup restore keeps failing. Did you manage to restore the backup without any issues? Any tips would be greatly appreciated.

Thanks,

Chatz

[mlombardi1]

What's in the restore log?