SIP connect but no voice..

[jacqu7]

Hi There,
ill try me best to explain my problem with avaya SIP config.

I use media5 for android to connect to my SIP at work via LTE. i got a green phone icon
i can make any call this work good.
But when someone awnser my call i can't hear the voice and this is both way he can hear me to.

i have a Cisco RV042 as a primary router, i made the port forwading 5060-5070 to avaya IP
and 49152 to 53246 ports to avaya IP, and i add port triggering with this ports range.

Even i tried 5 differents router still same problem.
i tried diffence android app same thing. i tried with iphone... my god no voice..

Can someone help me on this issue please.

[jacqu7]

( look this image i forward ALL INCOMING to Avaya IP didnt work .....

[jacqu7]

Trace sip

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[jacqu7]

great service from avaya no reply here,,,, i wait on the phone over 1 hour to get support on site i dont care to pay but i can talk to anyone from avaya. no more for me next sytem will another compagny

[rbrookes]

Hi Jacqu7,
I just wanted to clarify for you that responses within this forum are by community members like yourself. If you would like to engage with someone from Avaya, then you can visit support.avaya.com and choose to chat with an agent - note that chatting with an agent can be by text chat, or voice chat via the internet, or by video chat also via the internet.

Regards,

Russ

[jacqu7]

i tried many time to call your avaya support in our local area and i waited over 1 hour without any agent to take my call.

[oiduran]

You could to review the STUN configuration, It's very important for the remote user.

[oiduran]

Let's me to know what happened and if you can test...