Sip diversion header missing 9.1.1

[aarnol]

We are forwarding calls to an external number and have set all the required settings to make the caller ID forward with the call. We have tried every combination that the provider supports and have not got it working.

Can some one please help! We are being hounded to get this working as the customer has just switched from the old PSTN to SIP.

Here are two examples the first from the affected system running 9.1.1, the second from our internal system running 9.0.2

 
 Call Trace from affected system:
 
01:19:24  261813322mS SIP Tx: UDP 172.17.2.2:5060 -> 172.17.2.1:5060               
          INVITE sip:[email protected] SIP/2.0
           Via: SIP/2.0/UDP      172.17.2.2:5060;rport;branch=z9hG4bK6079e9669f9dc5f6e70da7d2eadf875a                 
          From: "[EMAIL="[email protected]"][email protected][/EMAIL]"      <sip:[email protected]>;tag=fb2eb8d43905843d                
          To: <sip:[email protected]>           
          Call-ID: 23eae82d90e16acb25f950bd4a045bc9           
          CSeq: 1506853652 INVITE             
          Contact: "[EMAIL="[email protected]"][email protected][/EMAIL]"   <sip:[email protected]:5060;transport=udp>               
          Max-Forwards: 70             
          Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,INFO,NOTIFY,UPDATE            
          Supported: timer           
          User-Agent: IP Office 9.1.1.0 build 10            
          P-Asserted-Identity: <sip:[email protected]:5060>           
          Content-Type: application/sdp             
          Content-Length: 294
  
 
Call Trace from a known working system with same configuration with 9.0.2:
 
  23:53:56  437996220mS SIP Tx: UDPXX.XX.XX.XX:5060 -> XX.XX.XX.XX:5060
                    INVITE sip:[email protected] SIP/2.0
                    Via: SIP/2.0/UDP XX.XX.XX.XX:5060;rport;branch=z9hG4bK6f041c1e4aad50c99cade698cc266110
                    From: "DIGITAL TECHNOL" <sip:[email protected]>;tag=3984de807faa2fca
                    To: <sip:[email protected]>
                    Call-ID: cf3f672a0ab51198f4a43a1970d9002e
                    CSeq: 1961095979 INVITE
                    Contact: "ajarnold" <sip:[email protected]:5060;transport=udp>
                    Max-Forwards: 70
                    Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,INFO,NOTIFY,UPDATE
                    Content-Type: application/sdp
                    Supported: timer
                    User-Agent: IP Office 9.0.2.0 build 860
                    Diversion: "ajarnold" <sip:[email protected]:5060>;reason=direct;screen=no;privacy=off
                    Content-Length: 249

[kirchenlo]

Hallo,

try to uncheck(if checked) within the system\twinning the "send original calling number .....".
Set in the SIP trunk line\SIP Line the Send Caller ID to "Diversion Header".
Set in the SIP trunk line\SIP URI all of "Internal Data" except PAI.
Set in the User, user\sip the sip name and the contact to your DDI.