IPO Server Edition and PRI

[mqatatsheh]

Hello ...

I have Completed Install and Configure Avaya IPO Server Edition Rls 9.0.
I need a technical assistance on configuring and Programming PRI, I follow the Avaya Document and many threads here in tek-tips but with no results, when dialing a number, the phone dispay shows "waiting for line", silent with no tone, and the timer count, its like the line is open
Here is whats the configuration I programmed on Server :

** On UserRigts:
Code: 9N
Telephone Number: N
Feature: Dial
Line Group ID: 50

1. Primary Server:
a. SC:
Code: ?
Feature: Dial
Telephone Number: .
Line Group ID: 50: Main
b. AES:
Code: ?
Telephone Number: .
Feature: Dial
Line Group ID: 99901 ( SCN to Expantion 500v2)

2. Secondary Server:
a. SC:
Code: ?
Feature: Dial
Telephone Number: .
Line Group ID: 50: Main
b. AES:
Code: ?
Telephone Number: .
Feature: Dial
Line Group ID: 99902 ( SCN to Expantion 500v2)

3. Expansion 500v2
a. SC:
Code: ?
Feature: Dial
Telephone Number: .
Line Group ID: 50: Main
b. AES:
Code: ?
Telephone Number: .
Feature: Dial
Line Group ID: 3 ( Outgoing Line ID)

[mqatatsheh]

Also, Here is the trace captured from SysMonitor:




Line: type=IPLine 350 Call: lid=351 id=1090 in=0
Called[7] Type=Default (100) Reason=CMDRdirect Keypad[7]
14:39:22 10176422mS CMLineTx: v=2
CMInformation
Line: type=IPLine 2 Call: lid=0 id=1093 in=0
Called[7] Type=Default (100) Reason=CMDRdirect
IE CMIERespondingPartyName (228)(Type=CMNameDefault) name=Noor
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:101 N:100 R:4) number=100
IE CMIEDeviceDetail (231) LOCALE=ara HW=11 VER=9 class=CMDeviceH323Phone type=112 number=11200 channel=0 rx_gain=32 tx_gain=32 ep_callid=1090 ipaddr=192.168.1.90 apps=0 loc=0 em_loc=0
14:39:22 10176901mS PRN: 100: Digit Pressed 9
14:39:22 10176901mS CMExtnRx: v=100, p1=0
CMInformation
Line: type=IPLine 350 Call: lid=351 id=1090 in=0
Called[9] Type=Default (100) Reason=CMDRdirect Keypad[9]
14:39:22 10176901mS CMLineTx: v=2
CMInformation
Line: type=IPLine 2 Call: lid=0 id=1093 in=0
Called[9] Type=Default (100) Reason=CMDRdirect
IE CMIERespondingPartyName (228)(Type=CMNameDefault) name=Noor
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:101 N:100 R:4) number=100
IE CMIEDeviceDetail (231) LOCALE=ara HW=11 VER=9 class=CMDeviceH323Phone type=112 number=11200 channel=0 rx_gain=32 tx_gain=32 ep_callid=1090 ipaddr=192.168.1.90 apps=0 loc=0 em_loc=0
14:39:23 10177281mS PRN: 100: Digit Pressed 0
14:39:23 10177281mS CMExtnRx: v=100, p1=0
CMInformation
Line: type=IPLine 350 Call: lid=351 id=1090 in=0
Called[0] Type=Default (100) Reason=CMDRdirect Keypad[0]
14:39:23 10177281mS CMLineTx: v=2
CMInformation
Line: type=IPLine 2 Call: lid=0 id=1093 in=0
Called[0] Type=Default (100) Reason=CMDRdirect
IE CMIERespondingPartyName (228)(Type=CMNameDefault) name=Noor
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:101 N:100 R:4) number=100
IE CMIEDeviceDetail (231) LOCALE=ara HW=11 VER=9 class=CMDeviceH323Phone type=112 number=11200 channel=0 rx_gain=32 tx_gain=32 ep_callid=1090 ipaddr=192.168.1.90 apps=0 loc=0 em_loc=0
14:39:23 10177529mS PRN: 100: Digit Pressed 0
14:39:23 10177529mS CMExtnRx: v=100, p1=0
CMInformation
Line: type=IPLine 350 Call: lid=351 id=1090 in=0
Called[0] Type=Default (100) Reason=CMDRdirect Keypad[0]
14:39:23 10177529mS CMLineTx: v=2
CMInformation
Line: type=IPLine 2 Call: lid=0 id=1093 in=0
Called[0] Type=Default (100) Reason=CMDRdirect
IE CMIERespondingPartyName (228)(Type=CMNameDefault) name=Noor
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:101 N:100 R:4) number=100
IE CMIEDeviceDetail (231) LOCALE=ara HW=11 VER=9 class=CMDeviceH323Phone type=112 number=11200 channel=0 rx_gain=32 tx_gain=32 ep_callid=1090 ipaddr=192.168.1.90 apps=0 loc=0 em_loc=0
14:39:24 10178325mS PRN: 100: Digit Pressed 9
14:39:24 10178325mS CMExtnRx: v=100, p1=0
CMInformation
Line: type=IPLine 350 Call: lid=351 id=1090 in=0
Called[9] Type=Default (100) Reason=CMDRdirect Keypad[9]
14:39:24 10178325mS CMLineTx: v=2
CMInformation
Line: type=IPLine 2 Call: lid=0 id=1093 in=0
Called[9] Type=Default (100) Reason=CMDRdirect
IE CMIERespondingPartyName (228)(Type=CMNameDefault) name=Noor
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:101 N:100 R:4) number=100
IE CMIEDeviceDetail (231) LOCALE=ara HW=11 VER=9 class=CMDeviceH323Phone type=112 number=11200 channel=0 rx_gain=32 tx_gain=32 ep_callid=1090 ipaddr=192.168.1.90 apps=0 loc=0 em_loc=0
14:39:24 10178643mS PRN: 100: Digit Pressed 0
14:39:24 10178643mS CMExtnRx: v=100, p1=0
CMInformation
Line: type=IPLine 350 Call: lid=351 id=1090 in=0
Called[0] Type=Default (100) Reason=CMDRdirect Keypad[0]
14:39:24 10178643mS CMLineTx: v=2
CMInformation
Line: type=IPLine 2 Call: lid=0 id=1093 in=0
Called[0] Type=Default (100) Reason=CMDRdirect
IE CMIERespondingPartyName (228)(Type=CMNameDefault) name=Noor
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:101 N:100 R:4) number=100
IE CMIEDeviceDetail (231) LOCALE=ara HW=11 VER=9 class=CMDeviceH323Phone type=112 number=11200 channel=0 rx_gain=32 tx_gain=32 ep_callid=1090 ipaddr=192.168.1.90 apps=0 loc=0 em_loc=0
14:39:24 10178865mS PRN: 100: Digit Pressed 0
14:39:24 10178865mS CMExtnRx: v=100, p1=0
CMInformation
Line: type=IPLine 350 Call: lid=351 id=1090 in=0
Called[0] Type=Default (100) Reason=CMDRdirect Keypad[0]
14:39:24 10178865mS CMLineTx: v=2
CMInformation
Line: type=IPLine 2 Call: lid=0 id=1093 in=0
Called[0] Type=Default (100) Reason=CMDRdirect
IE CMIERespondingPartyName (228)(Type=CMNameDefault) name=Noor
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:101 N:100 R:4) number=100
IE CMIEDeviceDetail (231) LOCALE=ara HW=11 VER=9 class=CMDeviceH323Phone type=112 number=11200 channel=0 rx_gain=32 tx_gain=32 ep_callid=1090 ipaddr=192.168.1.90 apps=0 loc=0 em_loc=0
14:39:25 10179881mS CMLineRx: v=2
CMProgress
Line: type=IPLine 2 Call: lid=0 id=1093 in=0
IE CMIEFastStartInfoData (6) 2 item(s)
IE CMIEProgressIndicator (30) cs=CMCSITUT (0), loc=CMLUser (0), pd=CMPDInbandPattern (8)
IE CMIECallingPartyName (110)(Type=CMNameDefault) name=WAITING_FOR_LINE
IE CMIESecurityData (253) 2 item(s)
Display [WAITING_FOR_LINE]
14:39:25 10179881mS CMCallEvt: 0.1093.0 27 H323TrunkEP: StateChange: END=B CMCSOverlapRecv->CMCSAccept
14:39:25 10179881mS CMCallEvt: 351.1090.0 27 Noor.0: StateChange: END=A CMCSDialling->CMCSRingBack
14:39:25 10179881mS CMExtnEvt: v=3 State, new=Alerting old=Dialling,0,0,Noor
14:39:25 10179881mS CMLineTx: v=2
CMFacility
Line: type=IPLine 2 Call: lid=0 id=1093 in=0
14:39:25 10179881mS CMExtnTx: v=100, p1=0
CMProgress
Line: type=IPLine 350 Call: lid=351 id=1090 in=0
IE CMIEFastStartInfoData (6) 2 item(s)
IE CMIEProgressIndicator (30) cs=CMCSITUT (0), loc=CMLUser (0), pd=CMPDInbandPattern (8)
IE CMIECallingPartyName (110)(Type=CMNameDefault) name=WAITING_FOR_LINE
IE CMIESecurityData (253) 2 item(s)
Display [WAITING_FOR_LINE]
Timed: 06/05/15 14:39
14:39:25 10179881mS CMExtnTx: v=100, p1=11200
CMFacility
Line: type=IPLine 350 Call: lid=351 id=3 in=1
IE CMIEFastStartInfoData (6) 2 item(s)
14:39:25 10179881mS CD: CALL: 351.1090.0 BState=Ringing Cut=3 Music=0.0 Aend="Noor(100)" (0.0) Bend="Line 2" [Line 2] (252.1) CalledNum=90797900900 () CallingNum=100 (Noor) Internal=0 Time=6546 AState=Ringing
14:39:26 10180395mS PRN: POKeepaliveTask::Main sending keepalives at 5000 ms
14:39:31 10185395mS PRN: POKeepaliveTask::Main sending keepalives at 5000 ms

[mqatatsheh]

Hello,

Here is the call details trace from Ext. 100 captured from SSA.

***Orginator:
Dialed Digits: 90799045906

***Destenation:
Trunk Used: Line: 2 H.323 192.168.1.92 Channel: 1
Digit sent to Central office: 0799045906

***Call Target/Routing information
Short Code matched: 9N, Dial, User

Do the call being in the right direction ???

Thanks for assistance and advanced.

[kirchenlo]

It is on the right way! Could you provide a trace from the IP500v2 Expansion Unit. I suppose that something went wrong on the short codes on the expansion unit.

[zakabog]

Your short code is wrong on the user rights, you want the number dialed to be 9N since the IP Office 500v2 won't know what to do with the number dialed when it has the 9 missing.

[mqatatsheh]

It is on the right way! Could you provide a trace from the IP500v2 Expansion Unit. I suppose that something went wrong on the short codes on the expansion unit.

Dear kirchenlo,

Thanks you in your replay...
I will give it to you today ...

[mqatatsheh]

Your short code is wrong on the user rights, you want the number dialed to be 9N since the IP Office 500v2 won't know what to do with the number dialed when it has the 9 missing.

Dear Zakabog,

Tahnks for your Replay.
Here is the configuration I programmed,

** On UserRigts:
Code: 9N
Telephone Number: N
Feature: Dial
Line Group ID: 50

1. Primary Server:
a. SC:
Code: ?
Feature: Dial
Telephone Number: .
Line Group ID: 50: Main
b. AES:
Code: ?
Telephone Number: .
Feature: Dial
Line Group ID: 99901 ( SCN to Expantion 500v2)

2. Secondary Server:
a. SC:
Code: ?
Feature: Dial
Telephone Number: .
Line Group ID: 50: Main
b. AES:
Code: ?
Telephone Number: .
Feature: Dial
Line Group ID: 99902 ( SCN to Expantion 500v2)

3. Expansion 500v2
a. SC:
Code: ?
Feature: Dial
Telephone Number: .
Line Group ID: 50: Main
b. AES:
Code: ?
Telephone Number: .
Feature: Dial
Line Group ID: 3 ( Outgoing Line ID)

Can you correct it for me ?

Thansk

[mqatatsheh]

Hi ...

attached is the trace when adding a Ns064016446 on all shortcodes and ARS.
now hearing continuous dial tone.

Thanks.

[mqatatsheh]

Hello ,,,

Sorry, attached the file

[mqatatsheh]

Hello ...

Again, Here is the trace captured from SSA after adding OLI on Shortcodes

#####This when use ARS (9+Number)

***Orginator:
Dialed Digits: 90799045906

***Destenation:
Trunk Used: Line: 2 H.323 192.168.1.92 Channel: 1
Digit sent to Central office: 799045906

***Call Target/Routing information
Short Code matched: 9N, Dial, User

#####This when use system shortcode. (without 9)

***Orginator:
Dialed Digits: 90799045906

***Destenation:
Trunk Used: Line: 2 H.323 192.168.1.92 Channel: 1
Digit sent to Central office: 45906

***Call Target/Routing information
Short Code matched: 9N, Dial, User

Thanks for assistance and advanced.

[zakabog]

What is the number you're trying to dial? What does the rest of the ARS look like on the IP Office 500v2? It looks like you might have a 0N shortcode that's dialing N which would remove the 0.

[betsor]

Hey,

If you can post the corresponding trace from the IP500 as well then we'll be able to see what it's doing after the call is passed to line 99901.

Thanks,
Rich,

[kafo]

Hi

Could you have a 9N SC on IPO500?

And in your primary SC use
9N
Function: Dial
Tel Number: 9N
Group id: 99991 (outgoing group for IPO500GW)

Then on IPO500
9N
Function :N
Group id: 50 (ARS with Dialplan through PRI line)

make a test call and let me know

Cheers!!!