Combo card analog ports

[mkilbu]

I have an IP Office 500 V2 version 9.0 with a Combo/ATM card. When I plug my **** set into the analog ports I only get clicks. Thoughts? Thanks in advance for the help.

[havel3]

Sounds like there are no users set up for the analog ports.

[claud4]

ports 9,10,11,12 are of FXO , you will not ring tone there . Plug analog trunk there .
Port 1 and 2 will be for Fax/phones . You will get dial tone if hardware is fine .

Claudion

[fwilkepcs]

Ports 1-6 are DS ports and ports 7 and 8 are analogue endpoint ports.

[mkilbu]

Forgive me I am still new at the Avaya system. Should I not be able to plug into port 7 or 8 and get dial tone? I have created a user x115 for conference room.

[zakabog]

Yes, ports 7 and 8 are both analog ports. You're just hearing a clicking noise or is it a beep, if you press a button on the test set do you hear dial tone? Do any other ports on the combo card work (the digital ports, or the analog trunk ports)?

[mkilbu]

It is just clicking. Pressing buttons does nothing. I plugged a 9508 directly into port 1 and 2 with nothing. The lights are blinking on ports 1 and 9 once every five seconds.

[havel3]

Did you checked with System Status?
What are the errors shown?
Does it show the Combo Card?
What do you see when you click on port 7 of the Combo Card?

[mkilbu]

Only errors are music on hold source and time server.
It does show the combo card and port 7 is extension 215 and 8 is 216

[fwilkepcs]

Did you set up the correct location settings for IPO and/or the users? Can you dial from these analogue extensions? Can you call them?

[mkilbu]

Yes everything is set to US. If you call them its busy. You can not call out as it is just clicking on the port.

[zakabog]

If you can't get a 9508 to come up either on ports 1 and 2 then it sounds like your card is dead, replace the combo card.

[mkilbu]

I am replacing the card. Thank you for your help everyone. Much appreciated.